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Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from.   |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
Insurance & Technology
August 31, 2010
Matt Gunn |
5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business. |
Wall Street & Technology
June 18, 2008
Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
Global Services
October 1, 2008
Avinash Vashistha |
Top 50 Emerging Global Outsourcing Cities They are not Bangalores or Makatis yet; but they could get there sooner. There are nine new entrants and six dropouts from the 2007 list of the top 50 global outsourcing cities. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
November 29, 2007 |
The Future of Offshore Wages Globally, offshore wages are changing dramatically as supply and demand reconcile differences. By 2010, the most noticeable change will be the redistribution of arbitrage from a few global hotspots to a broader base of tier-2 cities and newly emerged countries around the world. |
CIO
February 1, 2013
Stephanie Overby |
6 Hot Offshore IT Outsourcing Markets Offer New Options Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. |
Wall Street & Technology
November 29, 2004
Jim Middlemiss |
Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Global Services
September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions. |
Global Services
November 29, 2007 |
The Future of HRO Looking forward to 2010, when comprehensive Human Resource Outsourcing celebrates its 10th birthday, expect to see many conflicting trends, come of which are counterintuitive and inconsistent. |
| Knowledge@Wharton |
"Our Agenda is to be Mr. Asia" Manish Sabharwal, managing director of India Life Hewitt, spoke recently about the challenges of managing an organization with some 400 clients spanning 12 locations in the Asia-Pacific region and on his strategy for growing India Life Hewitt. |
BusinessWeek
August 4, 2003
Bruce Einhorn |
Outsourcing: Make Way for China It's fast becoming an important hub for IT services. Move over, India. |
Global Services
August 27, 2007
Imrana Khan |
BPO is a Career in the Philippines BPO workers in the Philippines are less likely to leave their jobs than their counterparts in India or China. This is one of the several reasons for the growth in the industry there. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
Global Services
September 30, 2008
Imrana Khan |
Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage. |
Global Services
July 29, 2007
Imrana Khan |
China to Lead in Financial Services Outsourcing In the race between China and India for global economic superiority, who will win? A recent report by Deloitte Consulting, cheers for China, argues that China is better poised to be the victor, especially in the area of financial services outsourcing. |
CFO
October 1, 2003
Abe De Ramos |
The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow? |
CIO
September 8, 2010
Stephanie Overby |
Outsourcing: Brazil Blossoms as IT Services Hub CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients. |
Knowledge@Wharton
December 18, 2002 |
What Works, What Doesn't Lessons from two companies that outsource back-office tasks |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Global Services
April 2, 2008
Adyasha Sinha |
Changing Lanes with ESO A product may be "Made in China" or "Made in U.S.A." but it's the "Engineered Globally" tag that is up for grabs |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
CFO
May 1, 2007
Randy Myers |
Going Away The doubts that finance executives once had about offshoring are quickly disappearing as savings and process improvements become too good to pass up. |
Global Services
November 5, 2007
Singh & Puryear |
Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
CIO
February 1, 2007
Margaret Locher |
Eastern Europe New Outsourcing Hot Spot A new study says Eastern Europe has the potential to be the next outsourcing hotspot. |
Global Services
November 25, 2007
Adyasha Sinha |
Emerging Bangalores and Shanghais in LatAm As "homeshoring" picks up in the outsourcing arena, various Latin American cities are emerging as the new Bangalores and Shanghais for the customers based in the U.S.A. |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
Is China Going to Replace India as the Next Offshore IT Hub? According to a new report, some 200 million Chinese people are currently learning English, providing a growing pool of skilled labor that may compete with India over the next 10 years. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
CIO
January 1, 2003
Stephanie Overby |
Passages Beyond India India has long been the leader in offshore IT outsourcing, but the rising demand for those services and increasing risk of terrorist attacks are prompting CIOs who source work abroad to look beyond the usual suspects. |
BusinessWeek
May 26, 2011
Bruce Einhorn |
India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share. |
Global Services
January 1, 2008
Verma & Vashistha |
The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions. |
Global Services
November 4, 2008
Eugene Kublanov |
Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed |
Global Services
May 3, 2007
Bhambal & Sengupta |
India's Emerging Cities The new Indian cities that are servicing American corporates are ones that you may not have even heard of. |
IndustryWeek
July 1, 2006
John S. McClenahen |
Outsourcing: Hedge the Low-Wage Wager Manufacturers are still chasing cheap labor around the world. But they'd be well advised not to place all of their outsourcing stake on it. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
CFO
September 1, 2004
John Edwards |
The Farthest Shore As wages increase in one region, companies move their outsourcing farther afield. This search for new lands spells trouble for India. Look for increases in Africa, Europe, and even depressed manufacturing centers such as Detroit and Cleveland. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
Finance & Development
June 1, 2006
Raymond Lim |
Creating a Globally Connected Asian Community As Asia connects to the world, there is every reason to hope that the same principle and structure of a community based on complementary growth and positive competition, held together by overlapping political and economic relationships, can serve as a model for the rest of the world. |
Global Services
May 27, 2008
Adyasha Sinha |
South-East Asia: Outsourcing Hotspot Although India, China and the Philippines have been the leading outsourcing nations for some time now, other Asian nations such as Vietnam, Malaysia and Singapore are among the emerging destinations where service providers are starting to expand. |
