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Wall Street & Technology March 19, 2007 Paul McDougall	Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years.
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
Global Services December 7, 2008 Neeraja Kandala	Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years.
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.
Insurance & Technology July 23, 2009 Anthony O'Donnell	Conning: Life Insurers Prepared for Optional Federal Charter Will Enjoy Competitive Advantage Insurers prepared for what Conning calls a likely single-licensure will gain a significant advantage in the event of federal regulation of some portion of the life insurance industry, according to the research firm.
Global Services October 23, 2008 Phil Fersht	Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location?
IndustryWeek July 1, 2006 Patricia Panchak	Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold.
Insurance & Technology June 23, 2010 Nathan Golia	Reports Find P&C Industry on Solid Financial Footing Profitability returns and reserves are well-stocked, but potential snags could still come, organizations say.
Insurance & Technology June 16, 2004	Transforming Your Business Through IT and Business Process Outsourcing Insurance is a risk management industry, and its approach to outsourcing should be consistent with its nature. Risks are to be managed, not fled from.
CFO November 17, 2003 Polly Schneider Traylor	Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt.
Wall Street & Technology August 22, 2006	Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed.
CFO June 1, 2004 Durfee & O'Sullivan	Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies.
CIO January 30, 2013	IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks
InternetNews February 8, 2008 Judy Mottl	Offshoring Popular? Think Again A new survey shows a majority of CIOs aren't shipping work out of the U.S.
Bank Technology News May 2004 Holly Sraeel	Risky, Rewarding And Very Politically Charged For most Americans, the issue during this presidential run is the economy, and--like it or not--offshoring, though not new among financial firms, figures into this in the minds of many voters.
CFO March 1, 2008 Kate O'Sullivan	Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off.
Insurance & Technology June 16, 2004 Anthony O'Donnell	Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy.
Insurance & Technology May 4, 2009 Anthony O'Donnell	Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities.
Insurance & Technology August 6, 2008 Chris Murphy	BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry.
Bank Systems & Technology March 27, 2008 Cory Levine	Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings.
Bank Systems & Technology January 31, 2006 Maria Bruno-Britz	Afraid of Commitment Banks that offshore must commit to the strategy fully, otherwise, cost and process efficiencies will be negated, according to a recent study.
IndustryWeek August 19, 2009 Steve Minter	Offshoring by U.S. Companies Doubles Small and medium employers find talent overseas.
CRM February 1, 2006 MacGibbon & Schumacher	BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions.
Bank Systems & Technology August 30, 2004 Cynthia Ramsaran	Banks Beginning to See the Light Of Distant Shores Slowly but surely, financial institutions are spending more on IT outside of the United States.
Global Services February 4, 2008 Imrana Khan	34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study.
Global Services May 5, 2008 Adyasha Sinha	The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
Global Services May 3, 2007 Imrana Khan	Expensive Health-care Boosts Offshoring A recent study says that in India the share of BPO revenue from health-care offshoring will reach $410 million by 2010, due to rising health-care costs in the U.S.
Wall Street & Technology January 5, 2006	More to Offshore Most financial institutions are not taking full advantage of the potential cost benefits of offshore outsourcing, according to a survey of global financial services companies.
Global Services May 8, 2007 Juhi Bhambal	Automating Governance Offshore call center customers are now increasingly using outsourcing relationship-management tools to manage complex multi-vendor relationships.
Global Services July 11, 2008 Mukherji & Singh	The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM
Global Services January 31, 2008	2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP.
Global Services May 1, 2007 Imrana Khan	More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study.
Insurance & Technology May 25, 2010 Anthony O'Donnell	Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain.
Bank Systems & Technology June 26, 2006 Peggy Bresnick Kendler	Outsourcing Questions and answers about bank outsourcing.
Insurance & Technology August 27, 2010 Karen Furtado	An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner.
Bank Systems & Technology April 16, 2009 Orla O'Sullivan	Obama Not Impeding Offshoring, TATA says The new Administration was expected to stem the move of U.S. work offshore but overseas suppliers "don't see it".
Bank Technology News July 2009 John Adams	The Other Systemic Threat to Banking Credit default swaps, core processing systems and ATM networks would all appear to be different animals in the financial zoo, but there may be some dangerous common ground.
CIO September 9, 2009 Albert Eng	Getting More Value from Offshore Vendors Apply these simple criteria to evaluate potentially strategic offshore partners.
Global Services September 20, 2007	Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing.
ONLINE Jul/Aug 2008 Ginsburg & Noorlander	Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers.
Wall Street & Technology February 21, 2008 Cory Levine	Offshore Outsourcing of IT Positions Loses Popularity Offshore IT outsourcing once was considered the wave of the future. Apparently, however, the practice has taken a sharp downturn in popularity.
BusinessWeek January 12, 2004	Services: Farming It Out At A Faster Pace Tech-services outfits will see more business, though the rate of growth will slow. Companies will keep moving work from the U.S. to lower-cost areas overseas.
Global Services December 4, 2008 Mark Kobayashi-Hillary	Small is Beautiful As I look outside at the miserable English rain I'm wondering if the hopeful audacity of U.S. President-elect Barack Obama can really change anything
The Motley Fool July 9, 2004 Selena Maranjian	Complexities of Offshore Outsourcing This is not a simple issue, and perhaps companies should not base the decision on whether to offshore jobs simply on expected cost savings. Instead, many other factors should be considered.
Global Services December 2, 2008 Phil Fersht	How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy.
Global Services November 4, 2008 Eugene Kublanov	Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed
CRM August 2, 2004 Coreen Bailor	As the Call Center Outsourcing Debate Turns Companies are continuing to go ahead with their plans to locate contact centers offshore, despite the political clamor.
Global Services September 19, 2008 Imrana Khan	U.S Newspaper Industry Embarks on Offshoring Plunging revenues is the biggest concern for U.S. newspapers publishers.
CIO February 1, 2007 Stephanie Overby	Secrets of Offshoring Success Even as offshore outsourcing has matured, best practices have been few. Now two top academics reveal the principles that should guide CIOs.