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Insurance & Technology October 7, 2005 Anthony O'Donnell	Mean Season In addition to driving a more expeditious claims process, technology has played an important role in minimizing the effect of an event like Katrina on the fortunes of insurance companies and the industry as a whole.
Insurance & Technology March 9, 2007 Nathan Conz	Travelers Deploys Mobile Catastrophe Units to Respond to Florida Tornadoes By deploying mobile claims vehicles to the recent tornado-damaged central Florida region, the P&C insurance provider was able to focus its response efforts and minimize claims adjustment lag time.
Insurance & Technology March 7, 2006 Deena M. Amato-McCoy	Storm Surge Refusing to be caught off guard again, insurance companies are reexamining their IT strategies and operations in anticipation of the fast-approaching 2006 hurricane season.
Insurance & Technology February 2, 2007 Deena M. Amato-McCoy	Claiming the Future In the next stage of claims automation, insurers are looking to improve information sharing -- with internal claims specialists and external partners and policyholders.
Insurance & Technology September 16, 2005 Deena M. Amato-McCoy	Eye of the Storm Insurers that implement processes and technologies for accurately assessing data and measuring risk across business lines and geographies before disaster strikes will weather the storm.
Insurance & Technology June 1, 2007 Anthony O'Donnell	Kansas Tornados Are Occasion to Hone CAT Management Skills The devastating tornado that struck Greensburg Kansas provided the opportunity for insurers such as State Farm and Travelers to exercise their catastrophe management competence on a small scale.
Insurance & Technology August 12, 2009 Nathan Conz	Modernized or Legacy, Carriers Seek To Maximize Claims Systems' ROI Though insurance companies have achieved varying degrees of modernization among their claims platforms, many are examining ways to leverage their current systems with the goal of improving the customer experience.
Insurance & Technology February 1, 2006 Peggy Bresnick Kendler	Claims to Tame Experts weigh-in -- Q: What are the biggest challenges insurers currently face in the area of claims management?... Q: How does business intelligence affect claims handling?... etc.
Insurance & Technology April 20, 2005 Wendy Toth	Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
Insurance & Technology June 1, 2006 Maria Woehr	Uncovering Crooked Claims Finding fraudulent claims can be challenging. But with the use of rules-based analysis, data mining and predictive modeling, insurers are waging a war on scam artists.
Insurance & Technology August 17, 2010 Anthony O'Donnell	Claims Transformation Emerging as Top Priority for Carriers Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies.
Insurance & Technology August 22, 2007 David West	Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier.
Insurance & Technology February 8, 2004 Jamie Bisker	Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
Insurance & Technology October 12, 2004 Wendy Toth	Hurricane Warfare Insurers find a variety of ways to leverage technology to help claimants recover from the onslaught of ferocious storms.
Insurance & Technology February 18, 2005 Anthony O'Donnell	Connected Claims Perhaps the best way to understand the value of the "connected enterprise" is to reflect on the costs - in money, time and customer satisfaction - of the disconnections that continue to plague the insurance enterprise.
Insurance & Technology September 16, 2005 Anthony O'Donnell	The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
Insurance & Technology July 12, 2006 Karen Pauli	Slaying The Hydra One Head At A Time For many insurers, knowledge of the customer is not individualized. However, creating value and discernible difference in the delivery of products and services now is a driving force in insurance.
Insurance & Technology June 1, 2007 Anthony O'Donnell	Insurers Advance on the ECM Ideal Enterprise Content Management suggests a kind of dream state for an insurance company wherein all types of content can circulate easily throughout the enterprise.
Insurance & Technology September 6, 2007 Nathan Conz	Data Mining Improves Fraud Mitigation Efforts Data mining can help insurers access and leverage the institutional knowledge vital to fraud mitigation efforts that is locked inside their current and historical claims data.
Insurance & Technology April 2, 2004 Anthony O'Donnell	Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions.
Insurance & Technology May 14, 2005 Peggy Bresnick Kendler	Rethinking Policy Admin Here, industry experts discuss how legacy systems can hamper insurers' abilities to grow and be flexible and how next-generation policy administration systems can deliver increased efficiency and improved customer service.
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
Insurance & Technology May 27, 2010 Anthony O'Donnell	Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform.
Insurance & Technology December 21, 2009 Nathan Conz	Insurers Leverage Data Mining and Predictive Analytics to Mitigate Increasingly Complex Fraud Schemes In the area of fraud mitigation technology, insurers are employing data mining and predictive analytics technologies in increasingly innovative ways to identify obscured data patterns and establish effective benchmarks for claims investigations.
Insurance & Technology January 5, 2006 Maria Woehr	Towing the Lines According to IDP, its new claims processing system Claim-It lets insurers set up, reserve, monitor, track and pay losses to closure for any P&C line, including homeowners, auto, commercial lines and workers' compensation.
Insurance & Technology November 11, 2008 Anthony O'Donnell	Insurers Prepare for the Worst by Strengthening Business Continuity and Disaster Recovery To some extent, American National's example reflects the superior preparedness typical of the financial services industry.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology September 5, 2006 Anthony O'Donnell	Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds.
Insurance & Technology April 2, 2004 Peggy Bresnick-Kendler	Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Insurance & Technology January 25, 2005	Deja Vu All Over Again Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing. Insurers will boost their offshore outsourcing activities and increasingly dip a toe into business process outsourcing (BPO).
Insurance & Technology November 26, 2003 Julie Gallagher	Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied.
Insurance & Technology May 19, 2009 Kaytes & Josefowicz	Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers.
Insurance & Technology December 16, 2008 Anthony O'Donnell	Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.
Insurance & Technology April 4, 2007 Susana Schwartz	Risky Business To meet stringent requirements around reporting, security and accountability, insurers are implementing financial modeling tools.
Insurance & Technology February 1, 2007 Anthony O'Donnell	The Worst Storm in a Decade Brings Widespread Destruction and Tests Insurers' Resources A mid-December storm brings catastrophe to the Pacific Northwest, resulting in an intensive test of claims-adjusting resources to the region.
Insurance & Technology February 9, 2004 Greg MacSweeney	2004 Top Insurance Business/Technology Issues This special report takes a look at some of the top business issues that insurance carriers will face this year and how technology can help make their challenges easier.
Insurance & Technology January 17, 2006 Maria Woehr	Claims Tool Kit The 2005 hurricane season brightened the spotlight on emerging technologies with which insurance carriers arm their adjusters: Ruggedized Laptops... Mobile Phone... GPS System... Straight Line Laser...etc.
Insurance & Technology July 12, 2006 Maria Woehr	Not Risking It The availability of catastrophe models generated overconfidence among insurers, which, after the past hurricane season, are realizing the technology's limitations. However, insurers will still continue to rely on cat modeling to reduce risk exposure.
Insurance & Technology January 17, 2006 Anthony O'Donnell	Technologies of Opportunity There are several data technologies on the horizon, such as data visualization tools, density maps, etc. that have the potential to bring significant value in the near term to the insurance industry and potentially drive transformational change in the long term.
Insurance & Technology February 18, 2005 Cynthia Saccocia	Excellence Is Fundamental Claims management is one element of an insurance operation in which excellence is fundamental. Claims fulfill the promise of service as defined in the claimant's policy in the event of a covered loss.
Insurance & Technology February 21, 2005 Peggy Bresnick Kendler	SOA: Plug and Play The obstacles and benefits for insurance companies interested in service-oriented architecture.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
Insurance & Technology September 16, 2005	Techwatch Online Benefits launches a benefits administration tool... Fair Isaac released Payment Optimizer 2.5... Lumigent Vulnerability Manager DB 3.0... Unitech Payments Processing Solution... etc.
Insurance & Technology March 16, 2004 Julie Gallagher	Battening Down the Hatches When it comes to predicting low-frequency, high-impact catastrophes, underwriters of risk must rely on thousands of years of scenarios rather than their proprietary loss data.
Insurance & Technology July 19, 2004 Julie Gallagher	Customer Consolidation As finicky financial services customers increasingly rely on the Internet as a research tool, it's more apparent than ever that the competition's Web site is only a click away.
Insurance & Technology September 1, 2008 Katherine Burger	Heeding the Lessons of Katrina, Insurance Companies -- and Other Institutions -- Improve Catastrophe Response The responses to Hurricanes Fay and Gustav shows that much has been learned in the three years since Hurricane Katrina. But are carriers as insightful about the symbolic implications of these storms?