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Insurance & Technology February 10, 2009 Anthony O'Donnell	Business Intelligence Makes Insurers More-Competitive Risk Managers For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.
Insurance & Technology February 6, 2008 Anthony O'Donnell	Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have.
Insurance & Technology June 1, 2006 Maria Woehr	Implementing Advantage Penn National Insurance is overhauling systems and driving IT initiatives to achieve straight-through processing -- and boost competitiveness.
Insurance & Technology December 6, 2007 Peggy Bresnick Kendler	Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts.
CRM February 2015 Maria Minsker	Predictive Analytics Will Be a $2.3 Billion Market by 2019 The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
Insurance & Technology December 13, 2006 Maria Woehr	Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.
Insurance & Technology September 2, 2008 Nathan Conz	Insurers Shift To Customer-Focused Predictive Analytics Technologies Technology advances outside the industry have not only changed the way people shop for insurance and other financial products, but also raised the bar in terms of service and support.
CRM July 1, 2009 Donna Fluss	Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction.
Insurance & Technology January 7, 2008 Anthony O'Donnell	Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service.
Insurance & Technology August 12, 2009 Nathan Conz	Modernized or Legacy, Carriers Seek To Maximize Claims Systems' ROI Though insurance companies have achieved varying degrees of modernization among their claims platforms, many are examining ways to leverage their current systems with the goal of improving the customer experience.
CRM April 2015 Maria Minsker	Predictive and Prescriptive Analytics Peek into the Future A symbiotic relationship is key to a successful business intelligence ecosystem.
Insurance & Technology November 21, 2005 Cynthia Saccocia	Business Ignorance or Business Intelligence The effective use of business intelligence by insurance companies over the next three years will differentiate market leaders from market laggards in capturing, servicing and retaining profitable market segments.
Insurance & Technology August 17, 2010 Anthony O'Donnell	Claims Transformation Emerging as Top Priority for Carriers Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies.
CRM December 10, 2013	SAP Releases SAP InfiniteInsight Solution SAP InfiniteInsight predictive analytics leverages technologies gained in the acquisition of KXEN.
Insurance & Technology December 23, 2005 Maria Woehr	Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon.
Insurance & Technology November 12, 2007 Conz & Rodier	Predictive Analytics and Complex Event Processing Technology Move to Cutting Edge of Financial Services Industry As data volumes continue to rise, bankers, insurers and traders are leveraging predictive models to anticipate future behavior and events.
Insurance & Technology May 14, 2005 Peggy Bresnick Kendler	Rethinking Policy Admin Here, industry experts discuss how legacy systems can hamper insurers' abilities to grow and be flexible and how next-generation policy administration systems can deliver increased efficiency and improved customer service.
CRM August 10, 2015	MindStream Analytics Partners with Lavastorm The partnership will provide analytics software and related consulting services.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
Insurance & Technology August 12, 2005 Phil Britt	Where the Dollars Are Going Insurance companies will spend most of their IT dollars in the next year to enhance performance/predictive analytics and purchase systems to improve management of business processes.
Insurance & Technology June 9, 2010 Anthony O'Donnell	Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.
CRM August 2012 Van der Linden & Jain	Bringing Science to the Art of Sales Seven principles for boosting business through analytics.
Insurance & Technology February 8, 2004 Jamie Bisker	Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
CRM October 2015 Leonard Klie	The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
CRM August 23, 2013 Hertz et al.	How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention.
Pharmaceutical Executive October 1, 2010	Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.
Insurance & Technology January 5, 2007 Karen Pauli	2007 Claims Opportunities: Predictive Analytics to the Rescue In 2007, it will be imperative for carriers to establish claims data management initiatives so they can undertake predictive projects.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.
Insurance & Technology February 9, 2010 Anthony O'Donnell	Carrier Confidential: Selective Plans Right, Builds Right and Runs Right Selective Insurance Group's IT organization supports the carrier's high-tech/high-touch approach to distributor relationships with judicious planning and a focus on execution.
Insurance & Technology July 12, 2006 Karen Pauli	Slaying The Hydra One Head At A Time For many insurers, knowledge of the customer is not individualized. However, creating value and discernible difference in the delivery of products and services now is a driving force in insurance.
CRM January 2012 Donna Fluss	Speech Analytics in the Voice of the Customer Era A valuable application increases its role.
CIO December 26, 2014 Mary K. Pratt	5 Things CIOs Should Know About Prescriptive Analytics First there was descriptive analytics, then predictive analytics. The next step is prescriptive analytics, which actually tell you the best action to take.
CRM November 2012 Leonard Klie	Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face.
Insurance & Technology September 6, 2007 Nathan Conz	Data Mining Improves Fraud Mitigation Efforts Data mining can help insurers access and leverage the institutional knowledge vital to fraud mitigation efforts that is locked inside their current and historical claims data.
CRM December 9, 2015 Brad Peters	5 Risks of a Dated Business Intelligence Solution Your business intelligence needs to be able to keep pace with today's customers and data -- or your business could get left behind.
Bank Systems & Technology February 17, 2010 Katherine Burger	Accenture and SAS to Jointly Develop, Implement and Manage Predictive Analytics Solutions Accenture SAS Analytics Group will target financial services, healthcare and government.
Insurance & Technology May 19, 2009 Kaytes & Josefowicz	Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers.
Insurance & Technology April 21, 2010 Deb Smallwood	10 Insurance Technology Imperatives There is no one-size-fits-all technology priority for the insurance industry, but there is a set of IT imperatives that every carrier must address in some way.
CRM November 2015 Donna Fluss	Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise
CRM February 2010 Donna Fluss	Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk.
Wall Street & Technology August 22, 2006 Tim Clark	SOA: At Your Service The technology that supports service-oriented architecture continues to mature, further enabling financial firms' customer-centric strategies.
CRM March 2011 Donna Fluss	Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope.
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
CRM February 2004 Martin Schneider	Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses.
Bank Systems & Technology February 1, 2007 Jim Eckenrode	2007 Bank Technology Forecast: Challenges and Opportunities Some of the more critical and far-reaching priorities bank technology and business leaders will need to address in 2007: fraud detection, security, analytics, and SOA technology.
CRM November 2007 Colin Beasty	Predicting Profitability After years of trial-and-error, enterprises are finally developing innovative strategies and incorporating new software to allow them to identify - and sell to - their most profitable customers.
Insurance & Technology August 12, 2005 Anthony O'Donnell	Journey to Service-Oriented Architecture Fireman's Fund turns to service-oriented architecture in an effort to consolidate up to 70 percent of its technology applications with the goal of transforming its IT organization into a more efficient and more flexible operation.