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Insurance & Technology
December 3, 2009
Anthony O'Donnell |
Farmers HERO First Notice of Loss Application Improves Service Quality and Efficiency Leveraging Pegasystems BPM software, Farmers' HERO first-notice-of-loss application links to back-office systems to power sequenced questions for call center reps, resulting in improved call handling and CSR training.   |
Insurance & Technology
August 12, 2009
Nathan Conz |
Modernized or Legacy, Carriers Seek To Maximize Claims Systems' ROI Though insurance companies have achieved varying degrees of modernization among their claims platforms, many are examining ways to leverage their current systems with the goal of improving the customer experience. |
Insurance & Technology
January 7, 2008
Anthony O'Donnell |
Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Insurance & Technology
February 18, 2005
Anthony O'Donnell |
Connected Claims Perhaps the best way to understand the value of the "connected enterprise" is to reflect on the costs - in money, time and customer satisfaction - of the disconnections that continue to plague the insurance enterprise. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
Insurance & Technology
April 2, 2004
Peggy Bresnick-Kendler |
Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge. |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
Insurance & Technology
December 16, 2008
Anthony O'Donnell |
Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations. |
Insurance & Technology
August 22, 2007
David West |
Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier. |
Insurance & Technology
December 23, 2005
Maria Woehr |
Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon. |
Insurance & Technology
April 6, 2006
Maria Woehr |
Clearing Up Case Handling To automate its medical/personal-injury protection claims processing, Farmers Insurance Group deployed Clear Technology's Med/PIP Claims Processing Solution. |
Insurance & Technology
September 6, 2007
Nathan Conz |
Data Mining Improves Fraud Mitigation Efforts Data mining can help insurers access and leverage the institutional knowledge vital to fraud mitigation efforts that is locked inside their current and historical claims data. |
Insurance & Technology
May 19, 2009
Kaytes & Josefowicz |
Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers. |
Insurance & Technology
February 1, 2006
Peggy Bresnick Kendler |
Claims to Tame Experts weigh-in -- Q: What are the biggest challenges insurers currently face in the area of claims management?... Q: How does business intelligence affect claims handling?... etc. |
Insurance & Technology
December 15, 2009
Anthony O'Donnell et al. |
4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore. |
Insurance & Technology
February 8, 2004
Jamie Bisker |
Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
Insurance & Technology
September 16, 2009
Anthony O'Donnell |
Farmers Creates iClaims Mobile App for Customers Provided free of charge to customers, the new application enables policy holders to store their agent's contact information and report claims from the scene of the loss from their iPhone or iTouch. |
Insurance & Technology
September 13, 2010
Nathan Golia |
Virtual Roundtable: Improving Health Insurance Claims Processing Industry experts discuss potential areas of improvement in the healthcare claims process. |
Insurance & Technology
April 6, 2006
Katherine Burger |
Beyond the Crapshoot The product development process no longer is a dragged out, unscientific crapshoot. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology
September 14, 2004
Kristi Nelson |
Farmers Streamlines Auto Claims Processing ClaimsPort solution moves third largest auto insurer from paper-based processes to ASP model. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
August 23, 2010
Peggy Bresnick Kendler |
Virtual Roundtable: How to Navigate Claims Transformation Industry experts discuss best practices for ensuring a successful claims system modernization project. |
