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Insurance & Technology
September 16, 2009
Anthony O'Donnell |
Farmers Creates iClaims Mobile App for Customers Provided free of charge to customers, the new application enables policy holders to store their agent's contact information and report claims from the scene of the loss from their iPhone or iTouch.   |
Insurance & Technology
April 16, 2009
Anthony O'Donnell |
Farmers Insurance Group Will Acquire 21st Century, Other AIG Personal Auto Carriers The $1.9 billion deal to acquire AIG's Personal Auto Group is expected to close by the third quarter of 2009, pending regulatory approval. |
Insurance & Technology
December 18, 2009
Anthony O'Donnell |
Farmers Introduces Electronic Signature Service to Expedite Total Loss Settlements The carrier's eZsign settlement option allows customers to receive documents via e-mail rather than a mailing process that can take longer than a week. |
Insurance & Technology
April 6, 2006
Maria Woehr |
Clearing Up Case Handling To automate its medical/personal-injury protection claims processing, Farmers Insurance Group deployed Clear Technology's Med/PIP Claims Processing Solution. |
Insurance & Technology
July 2, 2009
Anthony O'Donnell |
Farmers Completes Acquisition of 21st Century Insurance Largest acquisition in the company's history strengthens its position as the third-largest personal lines carrier in the U.S. and makes it the top auto insurer in several states, including California. |
Insurance & Technology
January 14, 2009
Peggy Bresnick Kendler |
Farmers, InsWeb Form Partnership for Farmers Fast Quote and AgentInsider Integration Leads purchased by Farmers agents through InsWeb AgentInsider will be automatically populated to the Farmers Fast Quote system. |
Insurance & Technology
February 1, 2010
Anthony O'Donnell |
Farmers Names Susan Bithell Vice President and Chief Underwriting Officer Bithell will oversee the continued alignment of the company's underwriting strategy, processes and methodology across several business units. |
Insurance & Technology
May 13, 2010
Anthony O'Donnell |
Farmers Expands eZsign Claims E-Signature Capability to 16 States Launched in Dec. 2009, the eZsign capability enables Farmers to provide customers the option to receive document links via email, sign online, and submit them instantly to expedite payment. |
Fast Company
July 2002
Chuck Salter |
Crash Course Talk about an industry in need of an overhaul: Sterling Autobody Centers is trying to do for auto repair what the Home Depot did for hardware: Bring quality, reliable results, and best practices to a fragmented business. Here's an honest estimate of what the job entails. |
Insurance & Technology
December 3, 2009
Anthony O'Donnell |
Farmers HERO First Notice of Loss Application Improves Service Quality and Efficiency Leveraging Pegasystems BPM software, Farmers' HERO first-notice-of-loss application links to back-office systems to power sequenced questions for call center reps, resulting in improved call handling and CSR training. |
Insurance & Technology
February 1, 2006
Anthony O'Donnell |
Driving Web Strategies If there's a product segment in the insurance industry that has fulfilled the fantasy of direct online sales in any measure, it's auto insurance. |
Insurance & Technology
May 25, 2009
Nathan Conz |
Farmers Pilots Use of IBM Simulation Game in Call Center Training Farmers Insurance is piloting the use of IBM's business process management simulation game in its call center leadership training programs. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
November 28, 2005
Maria Woehr |
A Good EXAMPLE To manage and process policies for a Web-based quoting and submission system, Farmers Mutual Protective Association of Texas has deployed Duck Creek's EXAMPLE Platform. |
Insurance & Technology
September 5, 2006 |
Contract News Tennessee Farmers Mutual Insurance Co. selected Princeton Softech's Optim enterprise management application... Commerce West Insurance Co. selected NetRate Systems' Web-based Personal Auto rating engine... etc. |
Insurance & Technology
April 4, 2007
Anthony O'Donnell |
Moving Forward Oklahoma Farmers Union Mutual selects Fiserv technology to power a transformation in support of growth and greater ease of use. |
Insurance & Technology
August 17, 2010
Anthony O'Donnell |
Claims Transformation Emerging as Top Priority for Carriers Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies. |
CIO
March 1, 2003
Stephanie Overby |
Walk Like an Outsourcer After ending an outsourcing deal early, Farmers Group learns the key to successful "re-insourcing": running its IT shop like an outsourcer would. |
Insurance & Technology
July 12, 2006 |
Contract News Amica Mutual Selects Docucorp... National Farmers Chooses Fiserv... Pacific Life Taps CSC... BCBSKC Bills With Benefitfocus.com... Employers Direct Adopts Guidewire... |
Insurance & Technology
September 1, 2007
Nathan Conz |
Insurers Upgrade Call Center Technologies To Improve Customer Experience Insurers are changing their contact center philosophies and upgrading call center technology in an effort to improve customer satisfaction and boost customer retention. |
Popular Mechanics
January 2009
Mike Allen |
How to Read a Mechanic's Work Order: Saturday Mechanic You can troubleshoot your repair after it's done -- without turning a wrench. Here's an overview of the sometimes confusing world of the repair order. |
Insurance & Technology
February 21, 2005 |
Nordlin Drives Alignment The CIO of Farmers Insurance says that future gains dependent upon enhancing IT and business alignment. |
