| Similar Articles |
|---|
 |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.   |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
Insurance & Technology
January 14, 2009
Peggy Bresnick Kendler |
Farmers, InsWeb Form Partnership for Farmers Fast Quote and AgentInsider Integration Leads purchased by Farmers agents through InsWeb AgentInsider will be automatically populated to the Farmers Fast Quote system. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
September 16, 2009
Anthony O'Donnell |
Farmers Creates iClaims Mobile App for Customers Provided free of charge to customers, the new application enables policy holders to store their agent's contact information and report claims from the scene of the loss from their iPhone or iTouch. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
September 7, 2010
Lisa Valentine |
Redefining a Great Customer Experience It isn't just about speed anymore. Today, financial services firms aiming to provide a quality customer experience have to revamp processes, support multichannel communications and -- most critically - actually talk to the customer. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
July 2, 2009
Anthony O'Donnell |
Farmers Completes Acquisition of 21st Century Insurance Largest acquisition in the company's history strengthens its position as the third-largest personal lines carrier in the U.S. and makes it the top auto insurer in several states, including California. |
Insurance & Technology
May 2, 2008
Nathan Conz |
Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
January 25, 2005
Peggy Bresnick Kendler |
Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc. |
Insurance & Technology
April 16, 2009
Anthony O'Donnell |
Farmers Insurance Group Will Acquire 21st Century, Other AIG Personal Auto Carriers The $1.9 billion deal to acquire AIG's Personal Auto Group is expected to close by the third quarter of 2009, pending regulatory approval. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology
February 6, 2008
Anthony O'Donnell |
Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have. |
Insurance & Technology
February 9, 2004
Julie Gallagher |
No Rest for the Compliance Weary in 2004 Many insurance carriers are playing post-deadline compliance catch-up in 2004. |
Insurance & Technology
December 22, 2009
Anthony O'Donnell |
Progressive Launches Pay As You Drive Program in South Carolina The My Rate program postpones the customer costs associated with telemetry devices and gives drivers a way to monitor their driving behavior in order to modify their habits in a way that will secure them a better rate upon renewal. |
Insurance & Technology
January 11, 2010
Nathan Conz |
Farmers Names Travers EVP of Operations Farmers Group has promoted David Travers to the position of executive vice president of operations. |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
Insurance & Technology
September 16, 2005
Anthony O'Donnell |
The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
Insurance & Technology
November 28, 2005
Maria Woehr |
A Good EXAMPLE To manage and process policies for a Web-based quoting and submission system, Farmers Mutual Protective Association of Texas has deployed Duck Creek's EXAMPLE Platform. |
Insurance & Technology
September 14, 2004
Kristi Nelson |
Farmers Streamlines Auto Claims Processing ClaimsPort solution moves third largest auto insurer from paper-based processes to ASP model. |
BusinessWeek
August 9, 2004
Louise Lee |
Can Progressive Stay In Gear? With rates falling, the car insurer is trying innovative ways to keep ahead of the pack. |
Insurance & Technology
April 4, 2007
Anthony O'Donnell |
Moving Forward Oklahoma Farmers Union Mutual selects Fiserv technology to power a transformation in support of growth and greater ease of use. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
July 27, 2005
Wendy Toth |
Opportunity Knocks An insurance carrier's vice president of information systems completed a challenging project to consolidate the disparate systems of autonomous lines of business in almost 10 years. |
Insurance & Technology
October 7, 2005
Charles Babcock |
Real-Time World The appearance of straight-through processing (STP) in personal home and auto lines is a sign that automation is penetrating more deeply into insurers' operations. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
Insurance & Technology
June 21, 2010
Nathan Golia |
Direct Auto Writers Top Traditional in Online Experience: Forrester Though auto insurers haven't been in the game as long as some other financial services firms, online-first companies like Progressive and Geico have effectively implemented best practices, a Forrester study says. |
Insurance & Technology
June 1, 2007
Nathan Conz |
Insurance Start-up PURE High Net Worth Chooses OneShield's Dragon Platform for Policy Administration Start-up insurer PURE, or Privilege Underwriters Reciprocal Exchange, is looking to streamline its IT-related responsibilities by leveraging vendor expertise and taking advantage of its lack of legacy systems and data. |
Insurance & Technology
March 2, 2010
Anthony O'Donnell |
Progressive Launches Public "Social Responsibility" Site The auto insurer will publicize all of what it characterizes as its social responsibility activities through the site, including environmental measures and charitable donations. |
Insurance & Technology
August 10, 2006
Maria Woehr |
Fulfilling Agent Requests As part of a strategy to facilitate growth and be more competitive in commercial auto, The Hanover Insurance Group is providing its independent agents with an enhanced version of its point-of-sales system - POS Avenues Commercial Auto system. |
CRM
December 1, 2005
Coreen Bailor |
CSAA Steers Its Performance Management To ease supervisors' time-intensive data-collection method, the California State Automobile Association created an in-house tool. |
PHONE+
Rebecca Rosen |
Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent. |
Insurance & Technology
August 10, 2007
Lisa Valentine |
Bob Wilkes Transforms CSAA's Field Presence California State Automobile Association's Chief Delivery Officer talks about his current focus on transforming the carrier's call centers, as well as discussing changes in the carrier's data strategy and its market outreach to other AAA organizations. |
Bank Systems & Technology
February 10, 2004
Cynthia Ramsaran |
This Year's Fashions The fixed-income annuity is the new black. |
The Motley Fool
June 15, 2006
Stephen D. Simpson |
Checking on Progressive's Progress Can the auto insurance industry continue to defy convention? Investors, take note. |
The Motley Fool
August 7, 2006 |
Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice. |
The Motley Fool
February 1, 2007
Emil Lee |
Three Low-P/E Insurance Stocks Surveying the insurance industry for investment bargains. |
