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Insurance & Technology April 15, 2010 Matt Josefowicz	3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers.
Insurance & Technology September 5, 2006 Anthony O'Donnell	Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds.
Insurance & Technology March 10, 2010 Anthony O'Donnell	Guidewire Releases Guidewire BillingCenter 3.0 Guidewire describes its approach to the billing product as shifting from a traditional view of billing as a back-office function to a "front and center" concept that offers increased flexibility to customers.
Insurance & Technology June 8, 2009 Anthony O'Donnell	News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
Insurance & Technology December 23, 2005 Anthony O'Donnell	Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs.
Insurance & Technology June 10, 2009 Anthony O'Donnell	The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market.
Insurance & Technology January 5, 2007 Matthew Josefowicz	Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures.
Insurance & Technology November 10, 2008 Nathan Conz	More Insurers Realizing Benefits of e-Payments and Remote Deposit Capture Technology The insurance industry lags behind many others in the realm of electronic billing and payment, but that's beginning to change.
Insurance & Technology February 12, 2010 Anthony O'Donnell	Harleysville Life Insurance Launches Online Group Benefits Platform My Harleysville Life Link provides agents and employers with the means for making policy changes, as well as the capability to download billing statements, forms, employee certificates, policies, and other company information.
Insurance & Technology September 16, 2005 Anthony O'Donnell	The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
Insurance & Technology May 7, 2010 Anthony O'Donnell	StoneRiver Adds Billing Offering to Stream Solution Set Core insurance operational solutions vendor StoneRiver has released Billing Stream -- Direct, a component of the vendor's StoneRiver Stream solution set, built on advanced service-oriented architecture with an embedded service bus.
Insurance & Technology February 17, 2009 Nathan Conz	TWIA Chooses Guidewire The Texas Windstorm Insurance Association has selected Guidewire Software's Billing Center solution.
CRM January 28, 2013 James Messer	Get More From Your CRM -- Add Billing Decrease customer churn by personalizing your billing process.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
CRM December 2013 Leonard Klie	Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
Insurance & Technology July 8, 2008 Anthony O'Donnell	Gore Mutual Delivers Continuous Improvement to Distributors Gore Mutual acknowledges the need to continuously adapt to changing business circumstances.
Insurance & Technology April 1, 2009 Anthony O'Donnell	Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth
Bank Technology News November 2009 Will Wade	Fiserv Adds a Dash of Flexibility to Presentment Hoping to encourage more consumers to receive bills electronically, Fiserv has introduced a service that lets billers send invoices by e-mail and use text-message alerts to send billing notices to mobile phones.
Insurance & Technology March 23, 2009 Anthony O'Donnell	NFU Mutual Chooses Guidewire for Billing Web-based Guidewire BillingCenter will replace multiple, disparate systems, reduce manual processes and improve service capabilities, according to the vendor.
Insurance & Technology January 11, 2008 Nathan Conz	Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities.
Insurance & Technology November 26, 2003 Julie Gallagher	Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied.
Insurance & Technology November 26, 2003 Cynthia Saccocia	Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
Insurance & Technology March 9, 2007 Anthony O'Donnell	Unisys Managed Services Solution Helps Reliance Standard Life (RSL) Automate Billing Unisys is consolidating RSL's remittance process and billing into a single operation, starting with the development of a common image archive for paper-based payments, and redesigning both IT and business procedures.
Insurance & Technology August 14, 2006 Maria Woehr	Web Appeal Appealing to every agent is tough, but Harleysville Insurance strives to trump the competition by focusing IT projects on its agents' needs.
Bank Technology News July 2006 John Adams	Electronic Billing: Partners in Payments Creditron and MyOnlineBill.com join forces to tap the small volume market.
Insurance & Technology August 25, 2007 Kathy Burger	Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations In this interview, the insurer's SVP and CIO explains how the company rolled out a new agent portal and overhauled its policy administration systems to improve ease of doing business.
Bank Technology News February 2002 Amy Newell	Insurance Industry Enjoys Net Gains Although shopping for policies on the Web is easy, and thus commonplace, applying for and purchasing them online tends to be a chore. Here's a look at the current state of insurance websites and what they envision for the future...
Insurance & Technology May 28, 2008 Peggy Bresnick Kendler	Accounting and Financial Systems: Technological Enhancements Offer Promise -- and Questions Insurers' accounting and financial systems -- including billing, annual reporting, portfolio management and investment management platforms -- are becoming increasingly integrated with other enterprise systems.
CRM August 2007 Carol Ellison	Paper Cuts Most of your customers now say they prefer electronic bills to paper ones. This can be great news - provided you make the most of the opportunity to strengthen the customer relationship.
Insurance & Technology December 16, 2008 Anthony O'Donnell	Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations.
Entrepreneur July 2009 Randy B. Hecht	Pay Me! How to get the money you're owed when no one seems to have any.
Managed Care April 2007	Consumers Upset By High Cost of Administration When it comes to health care administrations, there is a wide gap between what executives of hospitals and insurance companies believe it costs and what consumers believe.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
Global Services February 4, 2008 Rinku Tyagi	It's All in the Bill For YorkshireWater, one of the world's largest water companies, offshoring the development of a new billing system creates business value for now and provides legroom for innovation in the future.
Bank Technology News December 2009 John Adams	Post Oak Performs a Paper-ectomy While responsibility for insuring healthcare payments has been mired in political debate that's touched all points on the national intellect curve, the virtue of automating those payments should be of little doubt.
Insurance & Technology February 10, 2010 Joel Curry	Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in.
Insurance & Technology August 31, 2010 Anthony O'Donnell	Tokio Marine Management, Ocean Life Insurance Tap Mastek The U.S. P&C carrier has gone live on the STG Billing product, and Bankok-based Ocean Life will implement Mastek's ElixirAsia enterprise policy administration solution across all its lines of business.
Insurance & Technology March 6, 2008 Catherine Stagg-Macey	International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets.
Inc. December 2005 Amy Feldman	Surviving the Squeeze Longer payment periods don't have to be cash-flow killers. These five steps can help you get payments moving smoothly again.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
Insurance & Technology October 7, 2008 Anthony O'Donnell	Harleysville Insurance's Tripathi Guides With Technological Savvy In terms of leadership style, Harleysville SVP and CIO Akhil Tripathi believes that today's insurance CIOs must take the lead in anticipating what technology can do for their businesses.
Bank Systems & Technology March 30, 2004 Cynthia Ramsaran	MasterCard Cashes In On Recurring Payments Merchants follow the card company's lead to improve their bottom lines by cutting processing costs and increasing customer retention with automatic payments.
Insurance & Technology September 14, 2006 Maria Woehr	One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems.
Insurance & Technology July 11, 2008 Akhil Tripathi	Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies.
BusinessWeek November 29, 2004 Suzanne Woolley	Insurance: Take A Good, Hard Look Here's how the Spitzer investigations of the industry could affect you and how to handle insurance-related issues.
PC Magazine August 3, 2005 Kathy Yakal	Quicken Medical Expense Manager This financial program is based on a great idea: the consolidation of medical expenses and insurance payments. Unfortunately, the first version is too bare-bones.
Insurance & Technology August 26, 2004 Peggy Bresnick Kendler	Smart Payment Options Card payments promise to increase consumer convenience and streamline transaction processing, but for insurers, they represent a new business - with new technology challenges.
Insurance & Technology February 1, 2006 Anthony O'Donnell	Driving Web Strategies If there's a product segment in the insurance industry that has fulfilled the fantasy of direct online sales in any measure, it's auto insurance.