Similar Articles

Browse Main Topics:

Business
Computers & Electronics
Education & Reference
Entertainment & Leisure
Family & Home
Finance & Investment
Health
Internet
Pets & Animals
Science & Technology
Society, Politics & Culture
Sports & Recreation

Similar Articles

Insurance & Technology December 13, 2006 Maria Woehr	Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
Insurance & Technology June 10, 2009 Anthony O'Donnell	The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market.
Bank Systems & Technology August 2, 2005 Deena M. Amato-McCoy	The Tailored Sell Tired of losing customers to competitors, many banks are restructuring corporate cultures and making customer-centric, cross-selling marketing strategies an enterprisewide priority.
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Insurance & Technology September 2, 2008 Nathan Conz	Insurers Shift To Customer-Focused Predictive Analytics Technologies Technology advances outside the industry have not only changed the way people shop for insurance and other financial products, but also raised the bar in terms of service and support.
Insurance & Technology December 16, 2008 Anthony O'Donnell	Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations.
Insurance & Technology October 12, 2004 Lisa Valentine	Business Accelerator Gary Scholten, a 2003 Elite 8 honoree, hasn't slowed down since we spoke with him last year.
CRM August 23, 2013 Hertz et al.	How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention.
Insurance & Technology June 9, 2010 Anthony O'Donnell	Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.
Insurance & Technology July 19, 2004 Julie Gallagher	Customer Consolidation As finicky financial services customers increasingly rely on the Internet as a research tool, it's more apparent than ever that the competition's Web site is only a click away.
Insurance & Technology April 1, 2009 Anthony O'Donnell	Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
Insurance & Technology February 6, 2008 Anthony O'Donnell	Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have.
Insurance & Technology December 16, 2009 Anthony O'Donnell	IT Investment to the Rescue Continuing economic uncertainty has spurred rather than hobbled technology investment, as insurance IT organizations seek to support competitive distinction through superior underwriting, pricing and customer-facing capabilities.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology May 19, 2009 Kaytes & Josefowicz	Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers.
Insurance & Technology November 26, 2003 Cynthia Saccocia	Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
CRM June 7, 2013 Peter Chase	Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels.
CRM August 19, 2011 McNally & Walheim	Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance
Insurance & Technology November 26, 2003 Julie Gallagher	Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied.
Insurance & Technology January 25, 2005	Deja Vu All Over Again Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing. Insurers will boost their offshore outsourcing activities and increasingly dip a toe into business process outsourcing (BPO).
Insurance & Technology December 15, 2009 Anthony O'Donnell et al.	4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore.
Insurance & Technology December 23, 2005 Maria Woehr	Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon.
CRM January 17, 2012 Judith Aquino	Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages.
CRM November 18, 2015 Oren Smilansky	Salesforce.com Releases Predictive Journeys for Its Marketing Cloud Scoring and segmentation tools will enable marketers to anticipate likely customer behavior -- and engage them accordingly.
Insurance & Technology November 12, 2007 Conz & Rodier	Predictive Analytics and Complex Event Processing Technology Move to Cutting Edge of Financial Services Industry As data volumes continue to rise, bankers, insurers and traders are leveraging predictive models to anticipate future behavior and events.
Insurance & Technology December 23, 2005	Tools That Fuel Growth Driving growth in today's more transparent, competitive and regulated insurance business requires an array of complex technologies, skills and strategies.
CRM June 1, 2004 Joshua Weinberger	Ensuring the Success of Insurance Companies The consensus is clear: When it comes to CRM, the insurance industry tends to lag compared to the bankers and investment types.
Insurance & Technology May 18, 2004 Katherine Burger	Position of Influence The Principal's Barry Griswell advocates IT that benefits customers and producers.
Insurance & Technology January 5, 2007 Matthew Josefowicz	Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures.
Insurance & Technology November 10, 2008 Anthony O'Donnell	IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns.
Insurance & Technology January 5, 2007 John Lucker	Winning a Zero-Sum Game Insurers are playing a zero-sum game - the aggregate of insurable risks is simply not growing at a rate commensurate with growth projections.
Insurance & Technology September 14, 2006 Maria Woehr	One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems.
Insurance & Technology April 5, 2006 Anthony O'Donnell	Partners and Rivals The shift by consumers to lower-premium high-deductible health plans along with the redirection of healthcare dollars into bank accounts represents a serious challenge for insurers, and a serious opportunity for banks and other financial services companies.
Insurance & Technology October 12, 2004 Vicki Gerson	Elite 8 Revisited: Where Are They Now? Gauches Turns Consultant... Fraley Raises Morale... Piroch Grows with Highmark Life... Saul and Zurich Globalize IT... etc.
Insurance & Technology April 20, 2005 Wendy Toth	Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005.
Insurance & Technology April 6, 2006 Katherine Burger	Beyond the Crapshoot The product development process no longer is a dragged out, unscientific crapshoot.
CRM June 29, 2012 Shamez S. Dharamsi	Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions.
Insurance & Technology November 17, 2004 Steve Forte	Hitting the Wall As existing policy administration systems impede effective reengineering of business process improvements, leading insurers have begun to recognize the strategic importance that policy platforms play in critical process improvements.
Bank Technology News February 2002 Amy Newell	Insurance Industry Enjoys Net Gains Although shopping for policies on the Web is easy, and thus commonplace, applying for and purchasing them online tends to be a chore. Here's a look at the current state of insurance websites and what they envision for the future...
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
Insurance & Technology January 17, 2006 Cynthia Saccocia	Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage.
Insurance & Technology August 13, 2009 Anthony O'Donnell	IBM's SPSS Acquisition May Speed Insurers' Adoption of Predictive Analytics The addition of SPSS to IBM's capabilities rounds off the vendor's offering at a time when insurers are poised to invest more heavily in predictive analytics, according to industry analysts.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
Insurance & Technology August 10, 2007 Lisa Valentine	Bob Wilkes Transforms CSAA's Field Presence California State Automobile Association's Chief Delivery Officer talks about his current focus on transforming the carrier's call centers, as well as discussing changes in the carrier's data strategy and its market outreach to other AAA organizations.
Insurance & Technology October 12, 2004 Katherine Burger	Transformation Expert By changing the culture of CSAA's (California State Automobile Association) IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities.
Insurance & Technology February 19, 2004 Peggy Bresnick-Kendler	Technology and the Urge To Merge Whether buying a smaller company at bargain prices or participating in a massive "merger of equals" deal, insurers must carefully evaluate IT compatibilities and costs.
Insurance & Technology April 6, 2006 Cynthia Saccocia	Know Your Customers It is vital that insurance companies understand the importance of developing products and services better suited to the evolving needs of the growing customer segment of retirees.
Bank Systems & Technology August 5, 2004 Peggy Bresnick Kendler	Cross-Selling When establishing cross-selling strategies, banks must remember that the ultimate goal is improving the bottom line.