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Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth.   |
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How to Grow Customer Trust Align actions with purpose to transform your business. |
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December 20, 2013
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The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them. |
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September 2012
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Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
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November 2012
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Cross-Channel Design Can Be Transformational Companies today must deliver cohesive experiences across multiple touchpoints. |
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May 2015
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Tapping the Switching Economy Three tips for keeping customers from straying. |
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June 24, 2014
Maria Minsker |
Forrester Customer Experience Forum: 'Good Is No Longer Good Enough' Exceptional brand experiences stem from engaged employees. |
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September 2012
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Working from the "Outside In" Forrester Research reveals customer experience insights and analyses. |
The Motley Fool
December 20, 2004
Selena Maranjian |
And the Best Gifts Are... Experiences, not material goods, often make the most memorable gifts. And as you move through your investing life, take time to enjoy the process. The journey can be as rewarding as the arrival -- in life and in investing. |
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September 2015
Oren Smilansky |
When Customer Experience Is the Ticket What can companies learn from organizations that sell experiences rather than services or products? |
CIO
June 14, 2012
James Staten |
How CIOs Can Get More From the Cloud Enterprise IT leaders are increasingly embracing cloud services. In order for these services to be successful, however, business and IT need to communicate and collaborate. |
InternetNews
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Microsoft's Ozzie: 'The PC's Amazingly Relevant' Ray Ozzie, Microsoft's chief software architect, talks up cloud computing and why the PC still has a role. |
Chemistry World
October 13, 2015
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Arranging molecules and people A new research field is emerging from the traditional disciplines of engineering and fundamental science, known as molecular engineering, says Juan de Pablo of the University of Chicago. |
InternetNews
March 5, 2010 |
Ballmer Says Microsoft 'All in' on the Cloud In a speech at the University of Washington, Microsoft CEO Steve Ballmer talks up the opportunities of a cloud-based software business, and the responsibilities it entails. |
CRM
June 2015
Roxana Strohmenger |
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
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October 2015
R "Ray" Wang |
Designing the Digital Customer Experience The future of CX? Customer segments of one |
Wall Street & Technology
March 5, 2010
Melanie Rodier |
Steve Ballmer: Microsoft Is "Betting Our Company" On The Cloud Speaking at the University of Washington, Ballmer spoke of the evolution of the Redmond-based company best known for its Windows and Office PC software, to a cloud computing company. |
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February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
CRM
July 2011
Leonard Klie |
Just the Facts? Not Really Many firms use analytics data inconsistently and rely on personal experiences when engaging customers. |
T.H.E. Journal
March 22, 2010
Herb Torrens |
Report: Systems Engineer Is Best IT Job San Francisco-based research and analysis group Focus has named systems engineer as the "best job in America." |
InternetNews
July 30, 2010 |
New Public Cloud Storage Services Target IT Technology advances and lower costs make public cloud services a more attractive option for the enterprise. |
CRM
February 2010
David Rich |
The World Is Their Oyster Give customers an opportunity to play an active role in customizing their customer service. |
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March 2015
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7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
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May 9, 2011 |
Good Service is Good Business U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey. |
IEEE Spectrum
December 2008
Erico Guizzo |
The EE Gender Gap Is Widening Electrical engineering faces an age-old question: What do women want? |
InternetNews
March 29, 2010 |
Cloud-based Mobile Apps Gain Popularity Analysts predict a bright future for mobile cloud computing, finding that the number of enterprise customers using cloud-based mobile apps will mushroom. |
CRM
March 2014
Josh Bernoff |
To App or Not to App? Look to mobile technology to bring that customer a little closer to a solution, as her mobile device is, increasingly, where she will be looking for answers. |
CRM
November 4, 2015 |
Livefyre Releases Engagement Cloud Livefyre Engagement Cloud finds and curates user-generated content for brands to use in their own marketing efforts. |
CRM
July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. |
IndustryWeek
April 1, 2008
Jill Jusko |
Engineered for Girls Web site encourages females to join engineering programs. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
CRM
September 2014
Deanna Laufer |
What Makes a Successful Mobile User Experience? Uncovering the traits that set industry leaders apart. |
InternetNews
September 13, 2010 |
Novell Debuts Tool to Manage Private Clouds With its new Cloud Manager solution, Novell is looking to simplify the management of cloud-based infrastructure and integrate IT and business operations. |
CIO
March 27, 2015 |
New IT roles produce a slew of new job titles CIOs are creating new IT/business positions as they focus on customer experience and analytics |
CRM
August 2011
Chan & Hernandez |
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? |
Investment Advisor
April 2009
Mike Patton |
Mike's Tips for Independent Success While every advisor will have his own preferences for how he operates, and his own definition of success, here are some suggestions for how to succeed based on my experiences. |
