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The Mexican Connection Mexico's workers are most likely to feel engaged at their workplaces. |
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Reputation Means Everything U.S. workers say employers' reputation has declined. |
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Customer Communities: The Centerpiece of CXM Six steps for offering engaging experiences. |
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The Hidden Market of Female Travelers Women are a rising force among frequent business travelers. They also make a majority of decisions for their families' personal trips. Hotels and airlines that understand their female travelers' experiences and wisdom are likely to succeed. |
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The Great Divide The look and feel of the economic recovery varies widely by global region. |
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Brands Must Improve Customer Experience in E-Commerce Customers expect excellent experiences, even during transactions |
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August 1, 2003
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Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
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February 2014
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Surviving and Thriving in a Switching Economy The $1.3 trillion "switching economy" is comprised of dissatisfied customers who are continually looking for new providers that can better address their changing needs. Here are five tips for retaining customers. |
Job Journal
November 25, 2007
Carole Kanchier |
Career Advancement Do's & Don'ts Although there is no one secret to career success, certain attitudes can advance your career, while others will harm it. Ultimately, satisfaction and success are in the eyes of the beholder. |
CRM
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The World Is Their Oyster Give customers an opportunity to play an active role in customizing their customer service. |
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When Customer Experience Is the Ticket What can companies learn from organizations that sell experiences rather than services or products? |
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Four Hotel Companies Form Global Alliance The new Global Hotel Alliance has united 235 upscale and luxury hotels and resorts and over 63,000 guest rooms on five continents in a shared marketing partnership. |
CRM
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3 Steps for Scaling Customer Service for Small Business Balance human interactions with technology. |
CRM
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Build Your Brand Through Exceptional Customer Experiences Any interaction customers have with your company is a reflection of your brand. |
CRM
April 2013
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A Call for B2C Treatment in a B2B World Take time to re-examine your business practices. Leaders who embrace experience engineering can deliver consistently satisfying customer experiences that improve performance and drive profitable growth. |
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January 1, 2006
Mark Edward Nero |
Good Communications Skills Make a Strong Statement Simple steps toward more effective communications at work. |
InsideFlyer
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Qantas Shopping Qantas has expanded its online store to include 1,000 products and experiences in Australia and over 500 products and experiences in New Zealand. |
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August 2011
Chan & Hernandez |
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? |
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December 2014
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What Drives a Profitable Customer Experience? Companies that value customers need to let them know. |
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July 2012
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Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
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Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel. |
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Slant Pattern's 2010 World Cup Preview It's that time of the decade, where half of you (Americans) will take an interest in soccer for three weeks and then put it to bed for four years, and the other half will revel in your prideful ignorance. |
