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CRM
December 5, 2014
Alan Berkson |
3 Steps for Scaling Customer Service for Small Business Balance human interactions with technology.   |
CRM
November 2011 |
Just Desserts The Cake Boss, discusses his choice to implement Avaya IP Office in his small business. |
CRM
August 26, 2013 |
Empathica Granted Patent for GoRecommend Social Media Advocacy Solution GoRecommend identifies and mobilizes brand advocates to amplify online recommendations. |
CRM
December 2014
Megan Burns |
What Drives a Profitable Customer Experience? Companies that value customers need to let them know. |
CRM
March 7, 2011
Koa Beck |
Few Consumers Share Experiences via Social Media A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest word of mouth medium. |
CRM
October 1, 2006
Lior Arussy |
Beware the Faulty Satisfaction Survey Market research firms must measure complete experiences to help clients differentiate products and services. |
CRM
November 2011
Brittany Farb |
Don't Let a Crisis Destroy Your Image The right damage control recipe can restore confidence in your brand. |
CRM
September 2014
Leonard Klie |
Social Media Monitoring Delivers for Domino's The pizza chain has social media customer care under control with Astute SRM. |
American Family Physician
October 1, 2006 |
Crisis Management A patient guide: What is a crisis?... How do I know if I am having a crisis?... What should I do if I feel overwhelmed?... How can I cope with a crisis?... etc. |
CRM
David Myron |
Five Ways to Reveal Your Customer Data Here is a list of five technologies and strategies that can help your organization gain more customer insight. |
CRM
November 2011
Jessica Sebor |
Small Wonders As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers. |
CRM
June 2015
Roxana Strohmenger |
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
U.S. Banker
July 2011
Harry Terris |
Bank Reputation: Getting Just a Little More Love For most large companies, products and services are what cements a strong reputation. Not so for banks. At least since the crisis, consumers have cared more about the governance of banks. And even more than governance, what they care about now is performance. |
Search Engine Watch
March 11, 2008
Greg Jarboe |
Online Reputation Management Requires Cabinet War Rooms Intense preparation helped Churchill win the war, and it can help you deal with a sudden reputation management crisis. Reacting swiftly and decisively can help minimize the damage from negative search results. |
Job Journal
July 22, 2012
Deborah Brown-Volkman |
Career Pros: Plan Ahead to Avoid a Career Crisis If you're fearing job loss or feeling uneasy about your career status, don't wait to act on what your gut is telling you. Take steps today to control your destiny. |
CRM
November 2014
Bruce Temkin |
How to Create Meaningful Customer Experiences Tap into the power of purpose, empathy, and memories. |
CRM
May 11, 2012
Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
CRM
May 9, 2011 |
Good Service is Good Business U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
Searcher
February 2009
Stephen Fadel |
A Searcher's Journey Through a Morass: Researching the Financial Crisis The economy during the past few months has been changing fast. Those maintaining information guides on the crisis will need to monitor changes in the crisis and add and remove resources when appropriate. |
CRM
August 1, 2003
Lior Arussy |
Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
CRM
April 1, 2011
Scott Swope |
Social Media Interaction a Challenge for Web 2.0 Sites Too How companies can reap the benefits of social media. |
CRM
September 7, 2012
Nancy Liberman |
The Secret to Building Consumer Relationships Look to content to provide credibility and a likable brand online. |
Real Estate Portfolio
Nov/Dec 2000
Deidra Darsa |
Crisis Control When a crisis strikes at one of your properties, there is no substitute for having a well-established crisis management plan in place... |
CRM
July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. |
