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CRM
August 26, 2013 |
Empathica Granted Patent for GoRecommend Social Media Advocacy Solution GoRecommend identifies and mobilizes brand advocates to amplify online recommendations.   |
CRM
June 2015
Leonard Klie |
CX Spending Is on the Rise Companies start to see value in their customer experience efforts |
InternetNews
October 7, 2008
David Southgate |
Anatomy of Facebook's Facelift Despite criticism of new design, Facebook sticks to its guns. |
InternetNews
August 21, 2009 |
Facebook Pages Publish to Twitter With New Tool Promotional marketing on the top social networking site just got easier with a new tool that automatically publishes Facebook Pages content to Twitter. |
AFP eWire
March 2, 2010 |
Social Media Builds Support, But Fundraising Lags Overall Respondents to a recent survey felt social media channels were generally effective for enhancing relations with an existing audience and reaching out to new supporters, but less so for raising money. |
Fast Company
Neal Ungerleider |
Report: 63% Of Users Consider Twitter And Facebook A Source Of News Self-proclaimed social media gurus, listen up: A new study says that more Twitter and Facebook users are turning to the platforms primarily for news. |
Search Engine Watch
March 24, 2011
Nathan Linnell |
Social Media and Search Synergy in the Purchase Decision Process Are your search and social media efforts integrated? Results of a recent study offer insights that could alter your current search and social media strategies. |
CRM
October 24, 2011 |
iContact Launches Social Media Product As Part of Digital Marketing Platform Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application. |
The Motley Fool
November 15, 2011
Tim Beyers |
Twitter's Best Chance for IPO Glory Is Now The overcrowded social network is still a brilliant customer-service platform. |
Fast Company
Chris Gayomali |
Do You Write Good Tweets? Twitter Opens Its Analytics Dashboard For All Anyone can access Twitter's new analytics dashboard, which you can check out at analytics.twitter.com. |
Inc.
July 2009
Lorien Gabel |
How Twitter Helps a CEO Run His Company Pingg's CEO praises the social networking tool Twitter for helping him gain feedback about his company. |
CRM
August 31, 2010
Koa Beck |
8 Megatrends in Customer Experience Longtime industry analyst Bruce Temkin recently released the first report under his own shingle. The report identifies eight customer experience megatrends, predicting how companies should interact with their customers in the next three to five years. |
CRM
August 10, 2012
Jesse Noyes |
Seven Steps for a Social Contact Strategy When it comes to sales, establishing trust is key. |
CRM
June 22, 2011 |
VerticalResponse Launches New Social Media Tools to Extend Email Marketing Campaigns VerticalResponse, a provider of self-service email marketing software, online survey, and direct mail marketing solutions for small businesses, today debuted its next-generation social sharing tools that provide deeper integration between email marketing and social media. |
CRM
August 19, 2010
Juan Martinez |
Bazaarvoice Bridges the Gap Between Brand Sites and Social Networks SocialConnect Suite offers many features geared toward bridging the social Web with brand Web sites. |
Fast Company
Alice Truong |
CIA Joins Twitter: "We Can Neither Confirm Nor Deny That This Is Our First Tweet" The Central Intelligence Agency made its Twitter debut Friday with a cheeky tweet that has been shared more than 50,000 times in its first hour. |
Insurance & Technology
November 18, 2009
Nathan Conz |
Progressive Details Twitter Strategy Progressive has leveraged micro-blogging site Twitter to foster customer engagement and improve customer service. |
InternetNews
March 20, 2009
Kenneth Corbin |
Facebook Redesign Rankles Faithful Devoted Facebookers greet new, "cluttered" home page with confusion, hostility. |
CRM
October 26, 2012 |
Consumers Demand Service Through Social Media NM Incite's study found that nearly one in three social media users (30 percent) prefer to reach out to a brand for customer service through a social channel compared to the phone, marking a dramatic shift in how people expect customer service from the brands with which they engage. |
The Motley Fool
February 9, 2010
Rick Aristotle Munarriz |
Google's Sweet Revenge Big G may be readying a social upgrade for Gmail. |
Search Engine Watch
November 16, 2009
Ron Jones |
Facebook Marketing 101 Tips on promoting your Facebook fan page, engaging your audience, and how to be found in real-time searches. |
Fast Company
February 2015
McCorvey & LaPorte |
Twitter's Facebook Envy In an effort to win more advertising dollars, Twitter is trying to build a network of mobile developers who are loyal to it rather than Facebook. |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
Search Engine Watch
April 7, 2011
Kaila Strong |
Google +1: Death of Facebook Like? Has Google learned from the Buzz disaster and found something that can seriously rival the Facebook Like button? A look at some of the implications of Google +1 on organic and paid search, plus user intent. |
The Motley Fool
May 18, 2009
Rick Aristotle Munarriz |
Facebook Creams Twitter Facebook isn't waiting around. It's making its own luck, and finding little trouble rounding up believers and advertisers. |
InternetNews
July 12, 2010 |
Limiting Social Networks Could Hurt IT Security IT Security Firm Trend Micro says the growing use of social networks like Facebook and Twitter in the enterprise threatens security, but limiting their use could make things worse. |
Fast Company
David Lumb |
Watch Your Back, Facebook: Twitter's Testing Video Autoplay Too Don't be startled by the cacophony suddenly emanating from your Twitter feed: The company started testing video autoplay yesterday, according to Advertising Age |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
InternetNews
February 2, 2010 |
Facebook Seen as Biggest Threat to IT Security New survey from Sophos highlights concerns about using social media sites inside the enterprise. |
Fast Company
David Lumb |
Meerkat Ditches Twitter And Cozies Up To Facebook Starting today, Meerkat users can post their live streams straight to Facebook. |
PC Magazine
April 22, 2010
Dan Costa |
Facebook: Privacy Enemy Number One? If you're uncomfortable with Facebook's privacy policies now, just wait. Things are about to get much worse. |
InternetNews
June 16, 2009
Alex Goldman |
Could Twitter Top Google? Twitter can deliver more traffic and better traffic than any search engine, at least according to backer and venture capitalist Fred Wilson. |
InternetNews
December 3, 2008
Richard Adhikari |
Twitter CEO Predicts Revenues in '09 Can Twitter survive? Can it make money? Enough already about whether the service can hang on, says the CEO. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
CRM
August 19, 2010
Allison Marr |
The Social Smorgasbord Leverage consumer networks - but avoid the sin of data gluttony. |
AFP eWire
May 29, 2012
Derrick Feldmann |
You Get More With Facebook Than You Give -- Is Your Organization Stepping Up to the Challenge? Here are three suggested applications for non-profit organizations that use Facebook. |
Seasoned Cooking
February 2011
Ronda L. Carnicelli |
Editor's Note Adding, evolving and sharing great new ways to share great recipes, techniques and ideas. |
CRM
July 18, 2012 |
Conversocial Analytics Platform to Focus on Customer Service Metrics New social media tool brings true customer service key performance indicators to Facebook and Twitter. |
InternetNews
August 20, 2010 |
Is Social Media Underutilized for Hiring? IT trailed one other industry in a survey by CareerBuilder of employers using social media. |
CRM
December 5, 2014
Alan Berkson |
3 Steps for Scaling Customer Service for Small Business Balance human interactions with technology. |
InternetNews
September 10, 2009 |
Facebook Rolling Out Twitter-Like Update Tags Coming Facebook feature will enable users to tag friends when they post status updates. |
The Motley Fool
May 13, 2009
Rick Aristotle Munarriz |
Facebook Beats Twitter The pro-Facebook side of the story. Facebook has far more upside than Twitter and its 140 characters. |
The Motley Fool
March 3, 2010
Rick Aristotle Munarriz |
Is Microsoft Buying Twitter? Mr. Softy may be taking a hard look at Twitter. Is now the time to buy? |
The Motley Fool
May 18, 2009
Tim Beyers |
Twitter Beats Facebook in 140 Characters Twitter is emerging as a powerful platform for business because it's expansive; it introduces you to new people, rather than merely reconnecting you with the folks you already know. |
InternetNews
August 31, 2010 |
IT Security Pros Fall for 'Friendly' Ruse A unique study by security software vendor BitDefender discovered that IT professionals, particularly security folks, are the most likely to share secrets on social networks. |
CRM
December 2015
Leonard Klie |
Social Media Is Now a Viable Support Channel Direct messaging, tighter security, and data integration add to social media's feasibility as a customer service platform |
The Motley Fool
August 12, 2009
Tim Beyers |
Is This the Next Great Tech Disruption? Facebook acquires Twitter rival FriendFeed for roughly $50 million in cash and stock -- and takes one step closer to beating Twitter at its own game. |
Bank Technology News
January 2010
Michael Sisk |
Wells Fargo Hosts Mobile Monday Twitter is an intriguing customer communication channel, but its potential is uncertain and the rules of engagement are unclear. Experimentation will be needed to sort it out, and one recent test was Wells Fargo's "Mobile Monday." |
InternetNews
July 30, 2010 |
Taking the Measure of the Twitter 'Crime Rate' Researcher at Barracuda Networks has taken the measure of the "crime rate" on Twitter, which ranks somewhere in between e-mail and Facebook on the threat counter. |
The Motley Fool
December 20, 2004
Selena Maranjian |
And the Best Gifts Are... Experiences, not material goods, often make the most memorable gifts. And as you move through your investing life, take time to enjoy the process. The journey can be as rewarding as the arrival -- in life and in investing. |
