| Similar Articles |
|---|
 |
CRM
May 2014
Bruce Temkin |
The Rise of Empathy Six steps for understanding your customers.   |
CRM
April 2015
Driggs & Stier |
Reap the Rewards of Purpose Activation Spark employee passion with a values-based culture. |
CRM
February 2014
Bruce Temkin |
The Six Golden Rules of Customer Experience Providing good service is not rocket science. |
CRM
October 2014
Woody Driggs |
How to Grow Customer Trust Align actions with purpose to transform your business. |
CRM
April 2014
Sarah Sluis |
The 4 Pillars of Responsible Customer Engagement Relevance, respect, credibility, and value are key to great experiences. |
CRM
October 1, 2006
Lior Arussy |
Beware the Faulty Satisfaction Survey Market research firms must measure complete experiences to help clients differentiate products and services. |
CRM
August 1, 2003
Lior Arussy |
Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
CRM
November 8, 2013
Sara Carter |
Delivering Extraordinary Customer Service No one can successfully compete on a product, service, or on price alone. Customer service is the driver for loyalty. Here are four rules for upgrading the customer experience. |
CRM
August 31, 2010
Koa Beck |
8 Megatrends in Customer Experience Longtime industry analyst Bruce Temkin recently released the first report under his own shingle. The report identifies eight customer experience megatrends, predicting how companies should interact with their customers in the next three to five years. |
The Motley Fool
December 20, 2004
Selena Maranjian |
And the Best Gifts Are... Experiences, not material goods, often make the most memorable gifts. And as you move through your investing life, take time to enjoy the process. The journey can be as rewarding as the arrival -- in life and in investing. |
CRM
July 24, 2015
Jill Hewitt |
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. |
CRM
March 1, 2007
Coreen Bailor |
Vocal Ease Companies should plan and implement a formal approach to collecting feedback and inserting the customer's voice into the business strategy. |
CRM
March 2011
Robert Wollan |
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
CRM
May 2013
Lior Arussy |
The Role of Culture in Customer Relationships Build exceptional experiences through emotional connections. |
CRM
May 2010
Lior Arussy |
Book Excerpt: The Tribal Experience Customers may be newly empowered, but they still want to be delighted. Can you still deliver? |
CRM
September 10, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly. |
CRM
January 2015
Driggs & Stier |
From Purpose to Profit Activating a purpose galvanizes employees, drives culture, and boosts the bottom line. |
CRM
May 2010
Lior Arussy |
Putting the 'Self' in Self-Service 2.0 The real revolution is enabling customers to define their own interactions. |
CRM
February 2015
Maria Minsker |
Is Your Product 'Well Designed'? Great products require a combination of aesthetics and empathy. In his book Well Designed, Jon Kolko, of Blackboard, an educational software provider, offers his insight on incorporating empathy into product design. |
CRM
June 2015
Roxana Strohmenger |
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
CRM
March 2015
R "Ray" Wang |
7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
HBS Working Knowledge
February 2, 2007
Jim Heskett |
Is There Too Little "Know Why" In Business? Purpose is a powerful motivator in business. Two recent books offer views of the roles of managers and leaders. |
CRM
November 2012
Leonard Klie |
Cross-Channel Design Can Be Transformational Companies today must deliver cohesive experiences across multiple touchpoints. |
CRM
March 7, 2011
Koa Beck |
Few Consumers Share Experiences via Social Media A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest word of mouth medium. |
CRM
June 2015
Leonard Klie |
CX Spending Is on the Rise Companies start to see value in their customer experience efforts |
CRM
November 9, 2012
Ravi Vijayaraghavan |
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. |
AskMen.com
October 15, 2012
Tony Horton |
Why Eat Healthy? Over the next several weeks, I'm going to roll out 11 Laws of Nutrition, a series designed to get you thinking about what, why and how you eat. Hopefully, it'll inspire you to take all the hard work and commitment you use on the exercise mat and transfer it to the place mat. |
On Wall Street
April 1, 2012
Todd Colbeck |
Helping Your Client Create A Legacy To help a client plan to pass on his or her estate is one of the areas of financial planning that may be considered dull at best and morbid at worst. How can you turn estate planning into something pleasant or possibly even exciting? |
AskMen.com
September 4, 2014
Paul Dolan |
Three Keys To Happiness That You're Probably Overlooking Right Now If you have a lot more pleasure in your life than purpose, then you should spend a bit more time doing something that is purposeful. |
CRM
January 1, 2006
Lior Arussy |
Is Your Product Really That Great? Loyalty programs won't work if a company's core product or service is perceived to have little or no value. |
CRM
July 2015 |
In Relationships We Trust Forge a deeper bond with stakeholders |
Entrepreneur
June 2009
Mikal E. Belicove |
The Purpose-Driven Website Assuming your website is successful, what will it have accomplished? |
CRM
November 2011
David Myron |
Build Your Brand Through Exceptional Customer Experiences Any interaction customers have with your company is a reflection of your brand. |
Financial Advisor
August 2007
Roy Diliberto |
The Purpose Of Money Financial life planners help clients find a purpose for their money. And that is significantly different than asking clients what their goals are. |
CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
Investment Advisor
April 1, 2011
Steve Luckenbach |
The Path to Authentic Client Service Advisors must 'serve,' not 'sell' in order to regain investors' trust and elevate their perceptions of the financial services industry |
CRM
December 2014
Megan Burns |
What Drives a Profitable Customer Experience? Companies that value customers need to let them know. |
Investment Advisor
January 2006
Dan Wheeler |
Tools of the Trade: Five Building Blocks Financial advisors often ignore their own business practices and procedures for delivering a great client experience. As a result, they wind up disappointed with their level of success. To take care of business, follow these steps. |
CRM
September 1, 2007
Woody Driggs |
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction. |
CRM
February 1, 2008
Marshall Lager |
The Loyalty Riddle Can marketing overcome the customers who talk about you? |
CRM
March 21, 2014
Scott Hirsch |
Customer Communities: The Centerpiece of CXM Six steps for offering engaging experiences. |
ifeminists
July 2, 2008
Wendy McElroy |
A Domestic Violence Blog The author tries to make sense of her experiences with this topic. |
CRM
November 2015
Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members |
CRM
September 2015
Oren Smilansky |
Brands Must Improve Customer Experience in E-Commerce Customers expect excellent experiences, even during transactions |
CRM
May 2015
Robert Wollan |
Tapping the Switching Economy Three tips for keeping customers from straying. |
