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PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry.   |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
PHONE+
December 30, 2009
Khali Henderson |
What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started. |
| PHONE+ |
Ethical Dilemma No. 6: Subagent Circumvented This article features indirect sales agents and their carrier suppliers discussing an ethical dilemma in the communications industry channel. |
PHONE+
April 27, 2010
O'Hanlon & Henderson |
Making Agent-VAR Partnerships Work Five companies share their successes. |
PHONE+
December 30, 2009
Khali Henderson |
How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear. |
PHONE+
Charlene O'Hanlon |
Hosted PBX Aids Channel Business Transformation Agents and VARs looking for a way to expand their businesses without having to invest a lot in education and infrastructure may find easy money in managed PBX services. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
PHONE+
February 2, 2010
Patrick Oborn |
6 Steps to a Successful VAR Partnership In the telecom industry the people with the closest touch to the buying public are value-added resellers (VARs). |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry. |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
PHONE+
December 1, 2009
Jack Zoblin |
Are You Ready for Subagents? Hiring employees to help is one way to take your business to the next level, but if your needs are primarily generating new sales then developing your own channel may be better for you. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
| PHONE+ |
PHONE+ Names Top 50 Channel Programs A spotlight on the Top 50 Channel Programs for 2010. |
PHONE+
January 25, 2010
Cara Sievers |
Survey Sheds Light on Indirect Channel Compensation As the country awaits an economic rebound, channel partners in the communications industry reported fairly steady revenue streams and a positive outlook on growth. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
| PHONE+ |
PlanetOne Selected as a PHONE+ Top 50 Channel Program PlanetOne, widely recognized as one of the oldest, largest and highest producing agencies in the country, offers a variety of voice and data services from only the top carriers in the industry. |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
PHONE+
December 30, 2009
Cara Sievers |
What Staff Does an Agent Need? The amount of staff needed is directly proportionate to the size of your book of business. |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
PHONE+
April 14, 2009
Khali Henderson |
Video Is Calling for SMBs The time may have come for video conferencing for small and medium businesses. The key variables of affordability and quality finally have aligned. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
October 29, 2003
Julie Gallagher |
Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems. |
PHONE+
May 19, 2009 |
Thinking Out of the Telecom Box To survive the recession, telecom agents need to take a long, hard look at their businesses. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
PHONE+
April 13, 2010
Frank J. Ohlhorst |
Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Entrepreneur
January 2005
Amanda C. Kooser |
Come Together Is it time to combine your voice and data networks? We've got the latest buzz on IP-PBX phone systems. |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
PC Magazine
September 13, 2006
Matthew D. Sarrel |
VoIP Sends the Message If you're opening a new office or looking to switch out your phone system, an IP PBX VoIP system could save you money. |
Insurance & Technology
January 5, 2007
Maria Woehr |
A New Extension Safeway implements ShoreTel's Enterprise IP Phone System, reducing maintenance costs and improving disaster recovery capabilities. |
CAUSE/EFFECT
Vol 22 Num 2 1999
Scott V. Street |
IP Telephony: The End of the World as We Know It? We are hearing more and more that traditional voice technology, including the standard PBX, is going the way of the telegraph key and the Pony Express: valuable and functional communications systems being replaced by new, bigger, better, cheaper technologies.... |
PC World
September 26, 2007
Mark Sullivan |
How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
