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PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry.   |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
PHONE+
December 30, 2009
Khali Henderson |
What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
PHONE+
August 28, 2009 |
PHONE+ Asks ... Does Exclusivity Pay? Telecom industry consultants weigh in on whether exclusive vendor contracts makes good business sense. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
PHONE+
December 30, 2009
Sievers & Henderson |
Compensation: How Is an Agent Paid? For an agent, the conventional boss/employee relationship and the regular paycheck fall by the wayside to make room for more sophisticated, and sometimes complicated, monetary arrangements. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
| PHONE+ |
Ethical Dilemma No. 5: Referral Quid Pro Quo Indirect sales agents and their carrier suppliers are featured discussing an ethical dilemma in the communications industry channel. |
PHONE+
April 9, 2010 |
Ethical Dilemma No. 3: Subagent End Run Should subagents (or carriers) bypass the master agent? Master agent Josh Anderson and independent agent Laura Bernstein weigh in on the matter. |
PHONE+
June 30, 2009 |
PHONE+ Asks If Residuals Still Rule Agents provide their own answers. |
PHONE+
August 13, 2009
Khali Henderson |
Going Global: Agents Find New Revenue Selling International Services to MNCs For telecom agents feeling the squeeze on domestic business, helping U.S. companies' develop their telecommunications systems for going global can not be ignored. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
| PHONE+ |
Ethical Dilemma No. 6: Subagent Circumvented This article features indirect sales agents and their carrier suppliers discussing an ethical dilemma in the communications industry channel. |
PHONE+
Rebecca Rosen |
Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
PHONE+
April 27, 2010
O'Hanlon & Henderson |
Making Agent-VAR Partnerships Work Five companies share their successes. |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
| PHONE+ |
M&A Impact on Agent Contracts Attorney Ben Bronston describes how carrier consolidation impacts agents' revenue streams. The best way to protect yourself is to negotiate your key agreements with the help of an experienced telecom lawyer on the front end. |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
PHONE+
February 17, 2010
Neil S. Ende |
The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst. |
CRM
January 2006
Coreen Bailor |
Surefire Hires Organizations jeopardize their ability to best serve customers if they don't have selection, retention, and development strategies for contact center agents. Here, industry insiders offer nine tips to help minimize risk. |
CRM
January 2007
Coreen Bailor |
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. |
The Motley Fool
September 14, 2006
Dan Caplinger |
The Definition of Independence For a small-business owner, hiring an employee is a big step. Ignoring the rules classifying employees can be a costly tax mistake for your business. |
The Motley Fool
May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
The Motley Fool
February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
PHONE+
December 30, 2009
Khali Henderson |
How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
PHONE+
January 12, 2010 |
Can An Agent Survive on Referrals Alone? Referrals can be a great way of building a business and should be a part of any sales process, but a business will not be able to grow on referrals alone. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry. |
Food Processing
April 2013 |
MRO Q&A: Hiring Best Practices for Mechanics We have hired several mechanics with considerable experience over the past four years, and they have not performed to our expectations. What are some hiring best practices we might be able to use? |
PHONE+
September 14, 2009
Cara Sievers |
The Softer Side of PRM Telecom's indirect channel, vendors and their partners continue to see value in building and nurturing their relationships outside of mass e-mails, order submission platforms and partner portals. |
PHONE+
January 21, 2010
Cara Sievers |
Creating Customer Loyalty -- Best Practices for Keeping Clients Building customer loyalty and being a successful business owner go hand in hand. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
PHONE+
October 28, 2009
Trent & Troy McCracken |
How to Sell a TEM Solution Selling a TEM/TLM requires an agent to understand more than just the advantages of a new telecom service. |
| PHONE+ |
Master Agents Gear Up Two leading master agencies have become VARs selling IP PBX solutions. |
Fast Company
Lydia Dishman |
New Glassdoor Survey Suggests "It's Who You Know" Is Only Slightly True For Job Seekers To find this, Glassdoor analyzed more than 440,000 job interview reviews drawn from those posted on its platform since 2009. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
PHONE+
January 19, 2010
Craig Dingwall |
Evergreen Clauses: Are They Enforceable? Evergreen clauses ensure agents a continuing commission payment for the life of the customer. It seems like a good idea, but are they enforceable? That depends on the contract. |
PHONE+
March 4, 2010 |
What Must Agents Have in Their Portfolios in 2010? In order to ensure a successful 2010, agencies should focus on application-driven solutions. |
PHONE+
May 19, 2009
Cara Sievers |
Finding OpporTUNEity in Ambient Music Systems Agents should consider selling background music systems both to retail and business clients. |
Entrepreneur
November 2002
Geoff Williams |
Now Hiring There comes a time when every start-up entrepreneur just can't do it alone anymore. Is it time to find your first employee? |
| PHONE+ |
Channel Partners Asks: What Is Your Business Goal for 2011? A focus on business growth for 2011 is the major theme. |
