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Bank Systems & Technology
July 29, 2009
Maria Bruno-Britz |
Jack Henry Rolls Out BIG Rewards BIG Rewards was created with Saylent Technologies to give banks a deeper solution for customer stickiness.   |
Bank Technology News
January 2008
John Adams |
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. |
Bank Director
2nd Quarter 2010
Chris Costanzo |
10 Top Technologies for Banking A roundup of the freshest ideas that are changing the technological face of financial services. |
CRM
September 8, 2015
Dan Moultrie |
Financial Institutions Should Bank on Knowing Their Customers Finding out what customers want, and how they prefer to interact, is to key to profitability. |
U.S. Banker
March 2010
Charles Keenan |
In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty. |
Bank Systems & Technology
September 27, 2007
Nancy Feig |
Customer Satisfaction Is Key to Driving Organic Growth at Banks As banks seek new market segments to target, they're also looking at new ways in which their systems can improve the customer experience to increase share of wallet. |
Bank Systems & Technology
December 28, 2008 |
The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies. |
U.S. Banker
September 2009
Anthony Malakian |
Funny Name, Serious Payback The name Kasasa, a new checking product offered through third-party vendor BancVue, may not roll off the tongue, but sure is bringing in deposits for an Arkansas bank. |
CIO
June 1, 2002
Stephanie Overby |
The Little Banks That Could Faced with growing competition from the big guys, the little engine that could -- in this case, small and midsize banks -- are using CRM to make it over the mountain |
Bank Technology News
April 2009
Steve Marlin |
Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time. |
Bank Systems & Technology
March 30, 2007
Maria Bruno-Britz |
Retail Payments Business Moving More Toward Mobile Increasingly, banks are under pressure to provide multiple payments options to keep customers from going to the bank down the street or even to a nontraditional financial services provider. |
U.S. Banker
January 2011 |
11 Big Ideas for 2011 How are forward-thinking banks reducing overhead, developing new revenue sources and deepening relationships with their customers? Here s what will get bankers attention in the year ahead. |
U.S. Banker
December 2002
John Adams |
Getting Smart About Data, Then Acting on It Better technology is making it easier for banks to mine data -- internal and external -- to up profits and cut costs. Harnessing this potential takes a new kind of intelligence. |
Bank Director
2nd Quarter 2011
Chris Costanzo |
Using Technology To Drive Profitability Slack loan demand and a flat yield curve are making it difficult for banks to grow revenues, but smart use of technology can overcome those obstacles. |
Bank Technology News
August 2007
Dan Fisher |
Pay And Settle At Warp Speed The innovation of the payment system will not be in speed, but in total end-to-end processing. |
Bank Technology News
May 2002
David Rountree |
CRM the Hard Way Banks that are capitalizing on the wealth of CRM technology that does work are peopled by managers willing to work at it, every day... |
The Motley Fool
January 20, 2011
Dayana Yochim |
Your Bank's Latest Fee Shakedown Even a high average balance won't help you escape big banks' latest round of fee increases. |
U.S. Banker
May 2007
Kenneth Long |
Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
CRM
September 24, 2013
Sarah Sluis |
Simplify360 Announces Integration with Salesforce.com Update will let companies create leads or cases from social media conversations. |
Bank Systems & Technology
February 22, 2007
Nancy Feig |
Banks Move Away From Card-Based Transactions Rewards prove successful incentives for deepening banking relationships. |
Bank Systems & Technology
May 1, 2006
Maria Bruno-Britz |
Oracle's Plan Comes Together The software vendor leverages recent acquisitions for a foray into the business intelligence technology ring with the release of its Business Intelligence Suite. |
CRM
October 26, 2010
Brent Hayward |
It's About Answers Knowledge-based technologies are now essential to the customer experience. |
Bank Technology News
October 2001
Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
CRM
September 2, 2011
Duke Chung |
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. |
Bank Technology News
January 2002
Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
U.S. Banker
May 2010
Susan Kreimer |
It's Money That Matters Forget the toaster or Tupperware. Banks these days are using a far more powerful incentive to reel in new depositors: cold, hard cash. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
CRM
December 2004
Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
October 2006 |
The 2006 Market Leaders, Part 2 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Aprimo... SAS Institute... Oracle... etc. |
CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
U.S. Banker
June 2009
Glen Fest |
Taking a New Swipe at Debit Incentives Busey Bank of Champaign, Ill., has given out debit rewards since 2005 to increase incremental revenue from cardholders through interchange, and add-on services, like bill-pay. |
Bank Technology News
May 2011
Michael Sisk |
Will Lower Debit Fees Create a Vendor Death Spiral? Many banks' checking account business models are being upended by Regulation E-which puts limits on overdraft charges for debit card transactions. |
CRM
November 1, 2005
Alexandra DeFelice |
On the Scene: Mapping CRM's Growth Path The most customer-centric financial services firms are evolving toward relationship optimization, business process management, and intelligent analysis. Firms not there yet tend to be stuck in early CRM development stages. |
Bank Technology News
February 2001
Maria Bruno |
The Citi that Never Lets You Sleep... Banks' intentions can easily become twisted and misguided to the point where customers -- the very ones who keep them in business -- are penalized... |
Bank Systems & Technology
January 7, 2005
Ivan Schneider |
Cut the Fee, or Wait and See? Find out what the CCAF act would do for banks and banking customers. |
U.S. Banker
July 2009
Glen Fest |
Bidder Medicine While its house was burning down, BankUnited of Coral Gables, Fla., was on a deposit-gathering spree. |
U.S. Banker
December 2008
Anthony Malakian |
Another Bank's Unhappy Clients Are Prime Prospects Competition for deposits is only going to get fiercer. Given this reality, it's imperative banks perfect ways to snare consumers when they have the chance - and a great opportunity is when a person dissatisfied with their current bank visits another bank's Web site. |
CRM
September 2007 |
The 2007 Market Awards: Rising Stars Here are rising stars that reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations. |
Bank Technology News
April 2010
Rebecca Sausner |
Reg E Changes Pose Tech Challenges The technical and operational challenges posed by the changes to Reg E hit three touchpoints: marketing, compliance, and core banking. |
CRM
January 2015
Denis Pombriant |
What CRM Automation Doesn't Offer, Process Does Manage by exception to zero in on buyers' needs. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
The Motley Fool
May 11, 2005
Selena Maranjian |
How Big Is Your Checking Account? Why would people maintain hefty checking accounts? Several reasons. |
CRM
August 2013 |
The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions. |
Bank Systems & Technology
February 13, 2009
Geoff Greenwade |
Reduce Costs and Improve Performance With Green Banking Green Bank looks at green banking in three areas -- operational, technological and client acceptance. |
Bank Technology News
October 2001
Amy Newell |
The CRM Blend No two financial institutions share exactly the same goals for customer relationship management, so the recipe for success will vary. But no matter what the mix, effective CRM always includes ideas as well as IT... |
The Motley Fool
November 14, 2011
Morgan Housel |
Here Come the New Bank Fees Careful what you wish for. What's been lauded as a big win for consumers may have actually pushed them back to square one. |
The Motley Fool
March 29, 2011
Dan Caplinger |
Say Goodbye to These Tightwads Banks eliminate debit-card rewards. What are they thinking? |
