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CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems.   |
InternetNews
June 4, 2004
Jim Wagner |
Nimish Mehta, Group Vice President, Siebel This executive's challenge is convincing customers that Siebel is an integrator, not just a CRM specialist. |
CRM
September 2015
Leonard Klie |
Integrate CRM and ERP for Better Intelligence Businesses benefit when information flows freely between systems |
CRM
February 2, 2003
Martin Schneider |
The Real (Time) Deal Though many hold different opinions on just where real-time CRM business is going, all agree on one thing: The real-time enterprise is not a passing fad, but here to stay. |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CRM
June 2, 2003
Martin Schneider |
Vertical Focus: High-Tech It's not unusual to assume that technology companies, often quick to implement new and promising solutions, would be on the cutting edge when it comes to adopting CRM software. But the fact is, most technology companies are quite conservative in their CRM choices. |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
CRM
August 27, 2003
Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. |
CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
CRM
January 21, 2005
Jason Compton |
Enterprise CRM: Change Is Inevitable Vendors, strategies, and focus are all certain to evolve in 2005. |
CRM
December 2003
Ginger Conlon |
A Winning Formula Top executives from five leading vendors voice their opinions on how companies can unite sales and marketing to create a customer-centric organization. |
CRM
May 9, 2014
Peter Chase |
Leveraging Data to Drive Personalized Marketing Overcoming core obstacles is key to successful data integration. |
CIO
August 15, 2002
Todd Datz |
Strategic Alignment Your business processes can't enable superior customer service or an efficient supply chain without integrated systems. The four companies profiled here demonstrate the benefits of a strategic perspective and long-term commitment to integration. |
CFO
November 17, 2003
Russ Banham |
Enterprise Suites Makers of ERP, CRM, and related software grapple with a maturing market. |
InternetNews
May 23, 2006
Sean Michael Kerner |
Business Integration Via Open Source Jitterbit's self-named business integration software enables users, on either Windows or Linux, to integrate and connect data from diverse applications, whether they're CRM, ERP, data warehouse or other data stores. |
CRM
December 1, 2005
Marshall Lager |
The Competitive Threat SAP, Onyx, and others look to seduce leery customers. The real question is, How is Oracle going to position itself against its competitors, and against itself? |
CIO
April 15, 2002
David L. Margulius |
How to Organize Your Agenda A starter kit for making your next I.T. integration project succeed... |
JavaWorld
August 2002
Abraham Kang |
Enterprise application integration using J2EE Java represents an ideal language for EAI because it runs on most, if not all, operating systems and boasts good support from EAI tool vendors. In addition, J2EE provides the security, messaging, and reliability services required in EAI. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition. |
CRM
September 24, 2013
Sarah Sluis |
Simplify360 Announces Integration with Salesforce.com Update will let companies create leads or cases from social media conversations. |
CRM
January 2006
Barton Goldenberg |
CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way. |
CRM
June 7, 2013
Peter Chase |
Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels. |
CRM
June 30, 2010
Lauren McKay |
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
InternetNews
January 30, 2004
Jim Wagner |
Oracle Comes Full Circle in Enterprise With the announcement of its customer data hub, the company is acting a lot like a database company again. |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
CRM
April 2004
Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
Wall Street & Technology
March 19, 2007 |
Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI. |
CRM
May 2006
Colin Beasty |
Barriers to CRM Success Tech obstacles to CRM success can be considerable, but others include process and people concerns -- read here about two companies' experiences. |
CRM
March 2003
Ginger Conlon |
A Room With a (Point of) View Executives on the SuperPowers of CRM panel offer their opinions on where the market is headed and how to get there ahead of the pack. |
CIO
August 15, 2002
Lafe Low |
The Integration Imperative For this year's CIO-100 honorees, integration is no longer a choice -- it's an obligation. And that means far more than merely connecting systems. It means marrying IT strategy to business goals. Not an easy task, but once achieved, the payoff is huge. |
Financial Planning
July 29, 2010 |
Schwab's Competition Has Its Say Schwab's competitors manage to be politely dismissive of the new platform, while still emphasizing that they got the CRM concept first. Here's how various executives see it. |
CRM
May 4, 2015 |
3 Reasons to Integrate CRM and Marketing Automation Technology is the key to staying on top of today's marketing trends. |
CRM
December 1, 2005
Alexandra DeFelice |
Oracle and Siebel: What Does It Mean for Customers? End-users are looking for answers as they wait for the planned acquisition to close. |
CRM
October 1, 2007
Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
CRM
June 30, 2010
Lauren McKay |
7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations For large organizations, there are myriad product choices in the CRM suite arena to choose from, 18 of which Bill Band sifts through in his annual "Forrester Wave: CRM Suites for Large Organizations" report. |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
CRM
February 2, 2003
Lisa Picarille |
Early Users Encouraged by Microsoft CRM Beta testers and early users of Microsoft Corp.'s CRM solution applaud its ease-of-use, integration with Outlook, and general features and functionality, but bemoan the lack of back-office integration in the initial release. |
InternetNews
January 11, 2008
Larry Barrett |
IBM's Vertical Approach to SOA IBM thinks strategic, industry-specific platforms like its Retail Integration Framework will hasten SOA adoption in the U.S. |
CRM
July 2004
Barton Goldenberg |
Whose Portal is it, Anyway? CRM's next big challenge is deciding which application will rule the desktop. |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
February 2006
Marshall Lager |
SOA Simple An examination of service-oriented architecture and its growing impact on the applications landscape. |
CIO
February 15, 2003
Stephanie Overby |
This Could Be the Start of Something Small Cheaper and faster has become the motto of almost every CIO, and that's why the reign of vast enterprisewide application suites is drawing to a close. Taking their place are targeted point applications. Here's how CIOs are making the switch. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CFO
Scott Leibs |
CFO Buyer's Guide: ERP Software ERP vendors may stack up differently, but their basic financial applications rarely do... |
CIO
November 15, 2001
Christopher Koch |
Why Your Integration Efforts End Up Looking Like This Getting different vendors to truly integrate complex software is impossible. But that doesn't mean a more limited form of interfacing can't be achieved... |
CRM
December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
CRM
November 3, 2003
Ginger Conlon |
Take My Advice -- Please During the recent Frost & Sullivan Sales & Marketing Strategies Executive Summit, we asked the SuperPowers of CRM panelists: If you were in an elevator and had 30 seconds to give one important piece of advice on CRM, what would it be? |
CRM
August 2004
Joshua Weinberger |
Selecting the Right Services Partner(s) The keys to deciding what roles CRM consultant and integrators can play and how everyone can work together for your success. |
