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U.S. Banker February 2010 Louis Hernandez	Six Ways to Attract and Retain Small Businesses Many healthy small businesses have had their credit lines cut even though there is no real change in risk for that business. At the same time, however, banks do not need to focus solely on credit.
Wall Street & Technology October 22, 2007 Melanie Rodier	Mass Affluent Use Online Banks With an increasing number of high net-worth consumers now using Internet-based financial institutions, traditional banks must rise to the challenge or face losing out.
Bank Technology News March 2010 Louis Hernandez, Jr	Better Pricing Heals Wounds What can banks do to keep customers? They can use relational pricing, which allows a financial institution to customize the way it calculates service charges based on relationships between account transactions, balances and other aspects of relationships.
Bank Systems & Technology July 12, 2010 Penny Crosman	Mobile Banking Usage Nearly Doubled in Past Year, IDC Says The good news: consumers and banks have made great progress in mobile banking adoption. The bad news: it's hard for banks to make money via mobile.
Bank Technology News July 2001 Joseph McKendrick	Your Best Customers May Be Different Tomorrow Financial technology helps institutions predict which of their clients are worth fighting for...
U.S. Banker January 2010 Marian Raab	The Other Underbanked Bank of America, TD Bank and others are devising ways to move entrepreneurs hiding out in retail platforms into more profitable relationships.
U.S. Banker December 2009 Kevin Mellyn	Payments: The Lever of Bank Profitability A better understanding of the importance of payments to a bank's overall health can help bankers manage customers behavior for greater long-term profit.
Bank Systems & Technology July 29, 2009 Maria Bruno-Britz	Jack Henry Rolls Out BIG Rewards BIG Rewards was created with Saylent Technologies to give banks a deeper solution for customer stickiness.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology December 28, 2008	The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies.
Bank Technology News March 2007 Glen Fest	Relationship Rewards: Loyalty Programs That Span the Bank MasterCard's new multiple-account platform means that customers can rack up points based on their entire banking relationship-and they can even customize their own prizes.
U.S. Banker February 2011 Glen Fest	Thanks Anyway Relationship-based loyalty programs gained little traction as banks focused on debit-card rewards. The outlook remains cloudy despite debit reward's iffy future.
U.S. Banker January 2009 Anthony Malakian	As Deposit War Heats Up Smart Pricing Is Vital Banks are falling in love all over again with consumer deposits, creating an exceptionally competitive environment for deposits at the same time that consumers are more predisposed than ever to switch banks.
Bank Systems & Technology March 30, 2007 Maria Bruno-Britz	Retail Payments Business Moving More Toward Mobile Increasingly, banks are under pressure to provide multiple payments options to keep customers from going to the bank down the street or even to a nontraditional financial services provider.
CRM September 2011 Leonard Klie	Market Focus: Financial Services--Retail Banks Need an Overhaul Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
The Motley Fool January 19, 2007 Dan Caplinger	Banks Need Your Fees The best way to avoid fees is to make sure you understand what fees your bank charges for certain transactions or activities before you need them.
Bank Technology News October 2009 John Adams	CUs Cooperate on Mobile CO-OP Financial Services, CO-OP Mobile, allows credit unions to deploy mobile banking with minimal upfront expense.
Bank Technology News June 2004 Holly Sraeel	If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Director 2nd Quarter 2010 Chris Costanzo	10 Top Technologies for Banking A roundup of the freshest ideas that are changing the technological face of financial services.
U.S. Banker June 2007 Keith Lewis	Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone.
The Motley Fool January 20, 2011 Dayana Yochim	Your Bank's Latest Fee Shakedown Even a high average balance won't help you escape big banks' latest round of fee increases.
U.S. Banker March 2010 Charles Keenan	In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty.
Bank Systems & Technology January 7, 2005 Ivan Schneider	Cut the Fee, or Wait and See? Find out what the CCAF act would do for banks and banking customers.
The Motley Fool November 3, 2011 Morgan Housel	How Successful Will Bank Transfer Day Be? Consumers might switch to credit unions where they get better service and lower fees, and for-profit banks might stem some of the rampant deposit growth and unprofitable customers that have been crimping profits. If only more protests could work this well.
U.S. Banker March 2008 John Adams	Customize Fees and Make Customers Feel Special Bank fees have long been a one-size-fits all jacket, but some institutions now offer a custom-tailored experience to differentiate themselves and grab wallet share.
Bank Systems & Technology November 19, 2008 Maria Bruno-Britz	News From the Retail Delivery Show: Fiserv Releases Streamlined Online Banking Experience Brookfield, Wis.-based Fiserv has released its latest offering in the online banking space -- a solution designed to streamline the online banking process for consumers and increase revenue opportunities for financial institutions.
U.S. Banker July 2009 Glen Fest	The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
Bank Technology News October 2006 John Adams	Business Banking: Online Courier Aids In Deposits The Southwest's largest privately held bank, 1st National Bank of Arizona, is Web-enabling business deposits. Free hardware, it hopes, will provide a greater boost.
Bank Technology News February 1, 2008 John Adams	Relationship Pricing: Customize Fees And People Feel Special Bank fees have long been a one-size-fits all jacket, but some institutions now offer a custom-tailored experience to differentiate themselves and grab wallet share.
Bank Technology News September 2001 Patricia A. Murphy	Why WingspanBank Couldn't Stay Aloft Great idea, poor implementation, analysts conclude...
U.S. Banker January 2011	11 Big Ideas for 2011 How are forward-thinking banks reducing overhead, developing new revenue sources and deepening relationships with their customers? Here s what will get bankers attention in the year ahead.
Bank Systems & Technology November 4, 2003 Cynthia Ramsaran	Online Banking Comes of Age By keeping up to date with demands from online customers, banks finally are seeing increases in Internet traffic.
Bank Systems & Technology January 4, 2010 Penny Crosman	Consumer Trust in Banks Declined in Past Six Months, Bank Execs Say Innovation seen as key to boosting trust, but only one of four banks has laid out strategy.
Bank Systems & Technology March 27, 2008 Nancy Feig	Banks Adopting More Strategies to Court Underbanked Banks' interest in helping the underbanked isn't entirely altruistic. While the average account of an underbanked person may not seem substantial, as a group, the underbanked spend at least $13 billion per year on non-bank financial transactions.
The Motley Fool September 23, 2005 Rich Smith	Fools Want to Know, With Digital Insight An interview with CEO Jeff Stiefler on the online banking biz and the company's stock.
Bank Systems & Technology February 22, 2007 Nancy Feig	Banks Move Away From Card-Based Transactions Rewards prove successful incentives for deepening banking relationships.
CRM November 9, 2015 Sri Chawla	Savvy Banks Market Like Retailers Financial institutions should focus on reaching today's on-demand consumer.
InternetNews December 22, 2003 Colin Haley	Interest in Online Banking Grows Barring a major security breach, U.S. consumers will increasingly turn to bank Web sites, a new study concludes.
U.S. Banker May 2010	Why Free Checking Isn't Dead Big banks can afford to lose customers if they eliminate free checking, but with a smaller customer base community banks need to evaluate their own situations.
U.S. Banker January 2011 Les Dinkin	Small-Business Banking Needs More Planning Small-business specialists are playing a growing role within the branch as institutions push to revitalize small-business banking in a tentative economy. But many banks still face challenges in making effective use of this expensive talent.
Bank Systems & Technology July 5, 2004 Ivan Schneider	The Price-Tag Mystery Even in a global economy, banking remains local.
U.S. Banker May 2007 Kenneth Long	Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry.
Bank Technology News February 2009 Gregory Goth	Luring Them In In today's competitive environment, financial institutions will need to shake hands with a new generation of price optimization engines, customer relationship management platforms and Web-enabled tools that expand relationships and grow wallet share.
Bank Technology News July 2005 Shane Kite	Service On-line: Even House Calls Are A Retention Play Firms ranging from Citibank to Provident are rolling out bells and whistles to save business on the Internet. One institution is even making visits to set up accounts.
Bank Systems & Technology December 23, 2007 Nancy Feig	Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry.
Bank Technology News February 2009 Anthony Malakian	Price Your Weapon Wisely More banks are utilizing statistical models and tools to arrive at the optimal price they can offer customers and still maintain cost of funds.
Bank Technology News May 2009 Mike Reagan	Time is Now For Payments Convergence Payments account for as much as a third of commercial bank revenue, and that makes one message clear: The payments business is directly influential to the bottom line.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.