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CRM November 2005 DeFelice & Britt	Banking on Big Green Financial services firms have re-targeted their investments in customer-facing processes and are reaping the rewards.
Bank Technology News July 2005 Glen Fest	On-Line Banking: Access to Funds Can Be Immediate Wachovia is the latest of the big banks to introduce immediate opening and funding of on-line accounts. Vendors are hoping for something to click with small banks soon.
Bank Technology News July 2005 John Adams	Lead generation: Mortgage lenders Go Customer Fishing The lures that institutions such as Wachovia and the Loan Page are using to attract new real estate customers are plentiful, including web chats, credit matching, and Internet cross marketing.
U.S. Banker February 2006	Provident Rewards 'Primary Relationship' Loyalty A customer-retention program recently rolled out by Provident Bank has no minimum asset requirement. And even though analysts say it makes sense, it is not necessarily a slam-dunk.
Bank Technology News January 2004	By The Numbers Almost two-thirds of respondents report their household uses a personal computer to do on-line banking, an activity most prevalent among 18- to 34-year-olds, and which widens with household income.
Bank Technology News November 2005 Adams et al.	The Innovators Issue Innovation in banking continues, to the benefit of all customers. Here is an overview of key people, products and issues driving innovation in the financial services industry.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
Bank Technology News April 2005 Shane Kite	Cross-selling: Toppling Silos Key To Wells' Web Success Breaking down tech and cultural divides between corporate and consumer divisions, as well as providing more transparency for customers, is leading to greater overall use of the bank's portal.
CRM September 8, 2015 Dan Moultrie	Financial Institutions Should Bank on Knowing Their Customers Finding out what customers want, and how they prefer to interact, is to key to profitability.
Bank Systems & Technology March 27, 2008 Maria Bruno-Britz	Wachovia Elevates David Pope to Mortgage and Retail Credit Head Charlotte-based Wachovia ($782.9 billion in assets) has turned to longtime executive David Pope to take the reins of its mortgage and retail credit business.
Bank Technology News March 2008 Michael Dumiak	Commerce Is Finding Middle Ground Commerce Bank is turning its attention to technology with impressive results: its robust, off-the-shelf, Corillian-CheckFree-Fiserv free on-line banking channel for small business is signing up customers at a rapid clip.
Bank Systems & Technology May 1, 2006 Peggy Bresnick Kendler	Search Engine Optimization An interview with three industry experts on how, by utilizing search engine-based marketing, innovative banks can drive qualified traffic to their Web sites.
Bank Systems & Technology May 24, 2007 Maria Bruno-Britz	Banks Using Security to Increase Customer Trust and Their Bottom Lines Banks realize that information security can increase client loyalty and lower costs.
Bank Technology News September 2005 Michael Grebb	A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks.
Bank Technology News March 2005 John Adams	Choice and Consequence The Internet and call center are the branch's remote and, at times, impersonal second cousins, but make them second fiddle at your peril. A customer's descent into automation hell can be the difference between a better relationship and a lost one.
Bank Systems & Technology March 29, 2006 Maria Bruno-Britz	Originating Relationships Mortgage bankers are mining and analyzing data to get a bigger bang for their relationship buck.
Bank Technology News March 2006 Michael Grebb	Cutting To the Chase New rules under the Home Mortgage Disclosure Act require lenders to collect and reveal data on a loan applicant's race, sex and income. Institutions must also share how they determine rate spreads for different applicants.
Bank Technology News December 2003 John Adams	Closing Faster RBC Mortgage is betting the best way to boost mortgage volume in a cooling market is by making friends with brokers. So it's offering them access to its Internet technology.
The Motley Fool April 11, 2007 Ryan Fuhrmann	Foolish Forecast: Well-Protected Wachovia The banking giant is set to report its first-quarter 2007 financial results shortly. Investors, here is what you can expect to see.
Bank Technology News September 2003 Karen Krebsbach	FIS Brushes Off Its Passport Overseas plans started with Alltel acquisition
Bank Technology News April 2004 Melissa Solomon	Easy-to-Use Sites Bring Bank Returns Web initiatives are paying off in terms of customer satisfaction.
Bank Technology News February 2005 Shane Kite	Customer Service: Getting A Decision And $$ In One Step Firms like Provident are increasing loan volume, workforce efficiency and customer service by introducing straight-through processing to all aspects of the loan process
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News February 2003 John Adams	Better Late Than Never From where he sits, FORUM Credit Union CIO Doug True finds winning the battle between credit unions and banks means occasionally thinking like a bank -- and a very forward-looking bank at that.
Bank Technology News January 2008 Glen Fest	Risk Without Reward The subprime mess has exposed how fragile banks are today to market pressures, and how much can fall on the shoulders of risk officers. Finding a path forward from the ashes will require stronger leadership overseeing risk.
Bank Technology News May 2003 Mark Bruno	The Anatomy of an Anomaly How a traditional institution like Bank Of America is making huge waves in the internet banking business.
National Real Estate Investor February 1, 2007 Ben Johnson	Small Banks, Big Risks In the new era of commercial real estate lending, federal regulators are pressuring even the smallest banks to upgrade their portfolio analysis capabilities to avoid the pitfalls of past downturns.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business.
Bank Technology News June 2010 Rebecca Sausner	The Innovation Illusion Most bank executives know they're spending some money on innovation, but understand that the industry as a whole hasn't pushed the envelope in terms of R&D in recent years.
The Motley Fool July 20, 2006 Stephen D. Simpson	Wachovia Weighs In The popular bank reports respectable results in a challenging environment. Wachovia's management looks cocky now, but investors have taken a "show me" attitude in response.
The Motley Fool April 18, 2006 Stephen D. Simpson	Is All Well at Wells Fargo? Mortgages have weakened, but Wells Fargo still looks strong. Investors, take note.
Bank Systems & Technology May 1, 2006 Maria Bruno-Britz	E-Opportunity Demand for online mortgage functions is growing, creating an opportunity for lenders.
The Motley Fool September 14, 2005 Stephen D. Simpson	Wachovia: California Dreaming This North Carolina-based bank makes trips to the left coast for acquisitions. Should investors be worried?
Bank Technology News February 2010 Rebecca Sausner	Microsoft Taps 'New Normal' Consumers Managing director for banking and capital markets at Microsoft's Financial Services unit aim to connect home banking, provide surface technology in the branch, and develop better mobile banking.
The Motley Fool May 15, 2007 Dan Caplinger	Borrow Now or Borrow Never If you're thinking about buying a home, do your homework. Find a lender or mortgage broker early in the process, and get preapproved for a mortgage that will work for you.
Bank Systems & Technology December 1, 2006 Deena M. Amato-McCoy	The Handheld Bank Financial institutions are tapping the potential of wireless networks and mobile devices to serve their customers. As a result, these solutions are helping banks to deliver critical account information and strengthen customer relationships.
U.S. Banker May 2011 Alexander Hesse	Moving Beyond the Digital Stone Age Despite the fact that the online channel is more than a decade old, most retail financial services companies have yet to make full use of its potential.
Bank Technology News May 2010 Rebecca Sausner	The State of Mobile Banking 2010 2010 will be remembered as the year that implementing mobile banking moved from being a get-on-the-bandwagon trend to table stakes in the American retail financial services market.
Bank Technology News April 2009 Steve Marlin	Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time.
Bank Systems & Technology February 11, 2004 Vicki Gerson	Provident Bank Fixes Variable Cost Drain A solution from Gold Systems provides a in-house alternative to an outsourced Internet banking model that was becoming more expensive the more popular it became.
The Motley Fool August 15, 2006	Banking Alternatives Investors, don't think you're stuck with Federated First Financial. You might do better elsewhere.
The Motley Fool October 17, 2006 Ryan Fuhrmann	Wachovia Banks Another Quarter Wachovia just reported third-quarter results, and the bank continues to grow steadily. Investors, take note.
Job Journal March 4, 2007 Julia Hollister	Loan Officers Despite the slow housing market, loan and refinancing activity has lenders looking for help.
Bank Systems & Technology June 26, 2006 Deena M. Amato-McCoy	Back to School As part of its customer acquisition strategy, Charlotte, N.C.-based Wachovia saw an opportunity to leverage the growing demand for debit card products among college students by issuing an all-in-one campus card that can be used as a student ID, ATM card and Visa Check debit card.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Banks Starting to Embrace Concept of Financial Supply Chain Management Financial supply chain management represents a growing opportunity for banks.
Bank Technology News April 2003 Bruno & Adams	One Tech Advancement You Can't Live Without No financial institution that hopes to grow its business is going to rely on one innovation to meet all of its needs firmwide. But there are some technologies revolutionizing banking, rising above the hype and netting business results.
Bank Systems & Technology December 23, 2007 Nancy Feig	Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry.
U.S. Banker February 2008 Glen Fest	Risk Without Reward Finding a path forward from the ashes of the subprime mess will require stronger leadership overseeing risk, a culture more respectful of interdependent risks and new technologies measuring them across the enterprise.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
Bank Technology News April 2003 Mark Bruno	For Web Relaunches, Functionality is Focus Ring the bell for round two of on-line banking redesigns and relaunches. A new phase of Internet banking emphasizing greater ease-of-use and broader functionality is getting underway.