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InternetNews
April 11, 2007
Michael Hickins |
IBM Jolts SOA to Save Energy IBM is helping electrical utilities re-energize their aging infrastructures.   |
CIO
May 15, 2001
Heather Harreld |
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick... |
CRM
December 1, 2006
Coreen Bailor |
Market Focus: Energy: Shocking! Some energy companies are deploying CRM systems for cost cutting; others are focusing on customer acquisition and retention. |
CRM
August 2005
Alexandra DeFelice |
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business. |
CRM
November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
The Motley Fool
June 1, 2009
Elliott J. Orsillo |
Utilities: Diamonds in the Rough? Today's utilities could be tomorrow's clean-energy diamonds. |
CRM
December 2009
Christopher Musico |
Energy Utilities: A Light bulb Moment for Customer Interaction Can a proactive consumer strategy help North America find the impetus it needs to reinvest in customer-facing technology? |
InternetNews
April 24, 2007
Michael Hickins |
Oracle Stacks Utilities Suite Oracle buys Lodestar to offer the utilities industry a wider range of management software tools. |
InternetNews
February 22, 2005
Clint Boulton |
SAP Aids Utilities in Compliance Woes SAP blends its software programs to court electricity, water and gas companies. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
InternetNews
January 14, 2010 |
Oracle Sees Water as the Next Smart Grid New survey from Oracle concludes that smart metering technologies will drive conservation. |
The Motley Fool
March 2, 2006
Stephen D. Simpson |
Quanta Services Quickens Pace Strong service demand from utility customers powers profit growth. If it slipped down to a more appealing valuation, the stock may be worth a buy. |
CRM
May 23, 2011 |
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. |
InternetNews
October 17, 2005
Colin C. Haley |
Siebel CEO: No Slowing Down Despite the pending merger with Oracle, George Shaheen says Siebel Systems continues to innovate. |
CIO
May 15, 2003
Michael Schrage |
The Voodoo Economics Behind Utility Computing Before you sign up for pay-as-you-go, you need to understand how utilities can manipulate and hide the true costs of plugging in. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
InternetNews
May 6, 2009
Alex Goldman |
Oracle Beefs Up Business Analytics Software Upgrades to a handful of related Oracle products accompany the new release, including JD Edwards integration. |
CRM
August 2003
Martin Schneider |
New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc. |
InternetNews
June 4, 2004
Jim Wagner |
Nimish Mehta, Group Vice President, Siebel This executive's challenge is convincing customers that Siebel is an integrator, not just a CRM specialist. |
CRM
September 1, 2007
Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
CRM
February 28, 2012 |
Convergys Launches Convergys CRM 2.0 Convergys today released the latest version of Convergys CRM powered by Microsoft Dynamics CRM 2011. The new release is geared toward communications and utility providers. |
InternetNews
March 22, 2006
Clint Boulton |
Oracle Makes Intelligence Its Business Oracle is going after the business intelligence market with guns blazing, vowing to target the customer bases of long-time leaders Business Objects and Cognos. |
Entrepreneur
February 2004
Dian Vujovich |
Power Play Utility stocks have gone back to basics. |
CRM
December 16, 2010 |
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience. |
The Motley Fool
July 12, 2005
Matt Thurmond |
Utilities That Pay YOU Electric utilities are some of the highest dividend payers in the market. |
CRM
December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
CRM
October 1, 2007
Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
The Motley Fool
December 19, 2003 |
New Threat to Big Software CRM software provider Salesforce files for IPO and makes a lot of noise. |
Home Toys
October 2002
Steve Nguyen |
The Future of Home Automation In the end, the infrastructure that a service provider creates to reach the shell of a home will be the catalyst for manufacturers, service companies and others to create the automated products that may one day make the home automation market what we always thought it could be. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
Bank Technology News
February 2010
Chris Costanzo |
Oracle: Fearsome Contender or Permanent Outsider? Oracle Corp. has become a bogeyman to America's traditional financial services vendors, with executives and analysts alike frequently speculating about what the $23 billion firm will do to increase its stamp on one of the most lucrative sectors in the technology business. |
CRM
May 1, 2007
Colin Beasty |
Secret of My Success: A New Lease on CRM The Philadelphia Housing Authority turns to Oracle PeopleSoft for an enterprise-wide implementation to integrate CRM with finance and HR. |
CRM
September 2015
Michael Vickers |
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats |
Real Estate Portfolio
Jan/Feb 2002
Darlene Bremer |
Power Play Cost savings and enhanced reliability drive use of distributed generation... |
Reason
June 2009
Lynne Kiesling |
Electric Intelligence Establishing a smart grid requires regulatory reform, not subsidies. |
InternetNews
February 20, 2007
Clint Boulton |
SAP Tabs Pilot For Analytics Flight SAP buys Pilot Software to fortify its applications portfolio. |
BusinessWeek
January 12, 2004 |
Power: Keep The Candles Handy -- And Light A Few For the power sector, 2003 will be remembered as the year the lights went out. To avoid another blackout like the one that darkened big chunks of Canada and the U.S. in August, the industry will work harder this year. |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
CRM
December 1, 2005
Alexandra DeFelice |
Oracle and Siebel: What Does It Mean for Customers? End-users are looking for answers as they wait for the planned acquisition to close. |
The Motley Fool
November 23, 2010 |
HP to Sign Deal With Salesforce, May Dump Oracle Siebel If the deal happens, this would represent significant shift within the technology industry. |
InternetNews
April 20, 2004
Clint Boulton |
Egenera, 3PAR Team for Utility Computing The vendors combine server and storage virtualization to provide an alternative to IBM, HP and others. |
CRM
February 15, 2012
Leonard Klie |
SAP Embraces Cloud, Mobile Solutions SAP's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases. |
The Motley Fool
May 13, 2008
Zoe Van Schyndel |
Will Utilities Keep Shining? These utility ETFs have decent yields and low volatility, and they offer safe havens when markets are roiled. |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
