| Similar Articles |
|---|
 |
CIO
May 15, 2001
Heather Harreld |
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick...   |
CRM
December 1, 2007
Colin Beasty |
Market Focus: Energy/Utilities -- Speaking Truth to Power (Companies) Analytics are increasingly leveraged for insight into customer behavior. |
CIO
November 15, 2000
Karen D. Schwartz |
The Pressure Is On IT hasn't run very deep at U.S. water utilities. Customer demands, new technologies and Net ventures are changing that... |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
April 2015
Oren Smilansky |
How to Select a CRM System Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier. |
CRM
December 1, 2006
Coreen Bailor |
Market Focus: Energy: Shocking! Some energy companies are deploying CRM systems for cost cutting; others are focusing on customer acquisition and retention. |
CRM
January 2005
Eric Krell |
The 6 Most Overlooked Customer Touch Points Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience. |
CRM
November 2014
Eric Barkin |
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. |
CIO
May 15, 2003
Michael Schrage |
The Voodoo Economics Behind Utility Computing Before you sign up for pay-as-you-go, you need to understand how utilities can manipulate and hide the true costs of plugging in. |
CRM
June 1, 2007
Coreen Bailor |
Know All, See All Salesforce.com helps a company specializing in energy and security management services connect the field to the office. |
CRM
March 25, 2011
Jim Davies |
Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives |
CRM
February 28, 2012 |
Convergys Launches Convergys CRM 2.0 Convergys today released the latest version of Convergys CRM powered by Microsoft Dynamics CRM 2011. The new release is geared toward communications and utility providers. |
CRM
August 2003
Martin Schneider |
Balancing Act No longer do companies have to choose. It is now possible to use CRM to increase productivity and build relationships in all customer-facing areas of the business. |
CRM
April 1, 2004
Martin Schneider |
Market Watch: Mobile Sales Is on the Move Providing field salespeople real-time access to data is a central promise of CRM providers. |
CRM
May 23, 2011 |
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. |
CRM
April 2012
Esteban Kolsky |
The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved. |
Entrepreneur
February 2004
Dian Vujovich |
Power Play Utility stocks have gone back to basics. |
CRM
April 1, 2003
Martin Schneider |
News in Brief ROI is tough to prove, even when a CRM initiative works... Public Sector CRM Special Interest Group... Microsoft Corp. has dropped the .NET logo from its new Windows Server 2003... etc. |
Reason
June 2009
Lynne Kiesling |
Electric Intelligence Establishing a smart grid requires regulatory reform, not subsidies. |
CRM
October 23, 2015
Richard Woolf |
How to Leverage CRM to Build a Killer Sales Team Get your reps up to speed on your system, then get them to actually use it -- every day. |
CRM
November 13, 2012
Leonard Klie |
SAP Puts CRM in the HANA Cloud SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools. |
CRM
November 2013
Paul Korzeniowski |
Mobile CRM Is Slow to Take Hold Integration hurdles slow deployments as systems largely fail to deliver significant value to users. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
InternetNews
February 22, 2005
Clint Boulton |
SAP Aids Utilities in Compliance Woes SAP blends its software programs to court electricity, water and gas companies. |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
CRM
September 19, 2014
Bryan Collins |
The Zen of a Connected Business Six benefits of integrating CRM and enterprise resource planning. |
CRM
September 2004
Eric Krell |
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations. |
Home Toys
October 2002
Steve Nguyen |
The Future of Home Automation In the end, the infrastructure that a service provider creates to reach the shell of a home will be the catalyst for manufacturers, service companies and others to create the automated products that may one day make the home automation market what we always thought it could be. |
CRM
September 2007 |
The 2007 Market Awards: Rising Stars Here are rising stars that reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations. |
IEEE Spectrum
December 2010
Seth Blumsack |
How the Free Market Rocked the Grid It led to higher rates and rolling blackouts, but it also opened the door to greener forms of electricity generation |
CRM
April 1, 2007 |
destinationCRM Dashboard Enterprise CRM Is Three Sheets to the Wind... Sage Unveils a New Taste of CRM... VoIP Has Too Much Variation for SMBs... Verint: Can I Get a Witness?... etc. |
The Motley Fool
June 17, 2005
Stephen D. Simpson |
Water, Water, Everywhere ... Forever? Future water scarcity could mean profits for the right players. |
CRM
November 29, 2011 |
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history. |
Investment Advisor
November 2005
Kathleen M. McBride |
Bright Idea Judith Saryan's Eaton Vance Utilities Fund generates returns, dividends, and value. Advisors need to look at where this fund would fit in an investor's portfolio. |
CRM
April 3, 2015
Martin Doyle |
Don't Let Bad Data Ruin Your CRM To increase CRM adoption, give your staff the information it needs. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
CRM
December 2004
Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
CRM
January 17, 2014
Mac McConnell |
Four Reasons BPM Can Improve Your CRM System Take business relationships to the next level with business process management. |
CFO
March 17, 2003
Peter Krass |
Once More, Without Reeling CRM has stumbled, but the next round may produce better results. |
Bank Technology News
April 2001
David Rountree |
Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly... |
CRM
January 27, 2012
Leonard Klie |
Customer Interaction with Utilities via Social Media Is on the Rise New research also finds a growing number of utilities share information about service issues with customers via social media. |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. |
The Motley Fool
July 27, 2010
Rich Duprey |
Maybe the Smart Grid Is Dumb Regulators are forcing utilities that invested in the technology to wear a dunce cap. |
InternetNews
April 24, 2007
Michael Hickins |
Oracle Stacks Utilities Suite Oracle buys Lodestar to offer the utilities industry a wider range of management software tools. |
CRM
August 2011
Leonard Klie |
A Lot to Manage CRM can help firms struggling with longer selling processes |
Financial Advisor
November 2011
Marla Brill |
Powering Up Utility stocks are a lower-risk way to achieve incremental returns, says manager Mario Gabelli of the Gabelli Utilities Fund. |
CRM
May 1, 2007
Colin Beasty |
Secret of My Success: A New Lease on CRM The Philadelphia Housing Authority turns to Oracle PeopleSoft for an enterprise-wide implementation to integrate CRM with finance and HR. |
