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CRM
December 16, 2010 |
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience.   |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
Entrepreneur
February 2004
Dian Vujovich |
Power Play Utility stocks have gone back to basics. |
Fast Company
April 2010 |
Smart but Early: Home Energy Management A sampling of the players jockeying for position in this nascent market. |
The Motley Fool
December 13, 2010
Katherine Tweed |
How to Begin a Customer Care Overhaul A shift is already under way in how utilities companies interact with their customers, but it will need to pick up considerable steam in coming years. |
CIO
May 15, 2003
Michael Schrage |
The Voodoo Economics Behind Utility Computing Before you sign up for pay-as-you-go, you need to understand how utilities can manipulate and hide the true costs of plugging in. |
InternetNews
April 24, 2007
Michael Hickins |
Oracle Stacks Utilities Suite Oracle buys Lodestar to offer the utilities industry a wider range of management software tools. |
Financial Advisor
November 2011
Marla Brill |
Powering Up Utility stocks are a lower-risk way to achieve incremental returns, says manager Mario Gabelli of the Gabelli Utilities Fund. |
The Motley Fool
May 13, 2008
Zoe Van Schyndel |
Will Utilities Keep Shining? These utility ETFs have decent yields and low volatility, and they offer safe havens when markets are roiled. |
AFP eWire
May 23, 2005 |
Nonprofit Seeks to Encourage Utility Philanthropy The Utility Customers Charitable Trust is urging utility companies to begin Round Up programs that could ultimately lead to $1 billion a year in charitable giving. |
CIO
November 15, 2000
Karen D. Schwartz |
The Pressure Is On IT hasn't run very deep at U.S. water utilities. Customer demands, new technologies and Net ventures are changing that... |
Financial Advisor
February 2005
Marla Brill |
Power Up Utility funds shined in 2004, but rising interest rates could slow them down. |
InternetNews
January 14, 2010 |
Oracle Sees Water as the Next Smart Grid New survey from Oracle concludes that smart metering technologies will drive conservation. |
The Motley Fool
May 12, 2006
Stephen D. Simpson |
Quanta Putting It Together With a growing backlog, big-name clients, and a federal mandate to improve power service, it doesn't look like the utility company is close to a peak in its business yet. Investors, take note. |
The Motley Fool
June 1, 2009
Elliott J. Orsillo |
Utilities: Diamonds in the Rough? Today's utilities could be tomorrow's clean-energy diamonds. |
The Motley Fool
July 12, 2005
Matt Thurmond |
Utilities That Pay YOU Electric utilities are some of the highest dividend payers in the market. |
Reason
October 2001
Sara Rimensnyder |
Source There's been one big winner in California's much-reviled, phony electricity deregulation plan: Los Angeles' publicly owned Department of Water and Power... |
The Motley Fool
August 2, 2006
Stephen D. Simpson |
Quanta Continues to Serve the Inevitable Infrastructure projects will happen... it's just a question of when. Shareholders of this electrical utility company should be prepared to benefit from industry trends. |
InternetNews
April 11, 2007
Michael Hickins |
IBM Jolts SOA to Save Energy IBM is helping electrical utilities re-energize their aging infrastructures. |
The Motley Fool
September 9, 2010
Eric Dutram |
Thursday's ETF to Watch: XLUS XLUS tracks the S&P SmallCap 600 Utilities Index which consists of common stocks of U.S. utility companies. |
BusinessWeek
June 4, 2007
Aaron Pressman |
New Spark In Utility Stocks Why the once-staid utility sector is generating breathtaking returns. |
Macworld
December 7, 2006
Dan Frakes |
Micromat TechTool Protege Tiny FireWire drive is loaded with handy emergency utilities. |
Home Toys
October 2002
Steve Nguyen |
The Future of Home Automation In the end, the infrastructure that a service provider creates to reach the shell of a home will be the catalyst for manufacturers, service companies and others to create the automated products that may one day make the home automation market what we always thought it could be. |
Commercial Investment Real Estate
Jan/Feb 2012
Howard Berends |
Utility Budgeting Made Easier For commercial property owners, energy budgeting is an involved and, in some cases, difficult project. Multifamily properties in particular are difficult to budget for as there are no nationwide programs to assist owners and facility managers. |
CIO
January 4, 2012
Mark Rowh |
Smart Grid Security Inadequate, Threats Abound As the Stuxnet attack shows, malicious hackers "clearly have the upper hand" over power grid systems, a new study says. A lack of strict standards and a hodgepodge of products have created today's chaotic state of utility cybersecurity. |
CIO
May 15, 2001
Heather Harreld |
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick... |
CFO
November 17, 2003
Anne Stuart |
Utility Computing It's a little bit outsourcing. It's a little bit re-architecting. It's hard to describe. As with any potential technology revolution, the concept of utility computing faces plenty of potential barriers. |
PC Magazine
June 3, 2004 |
Casper XP 2.0 Those searching for an easy-to-use utility to back up a hard drive need look no further than Casper XP 2.0. |
CRM
August 2005
Alexandra DeFelice |
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business. |
Investment Advisor
November 2005
Kathleen M. McBride |
Bright Idea Judith Saryan's Eaton Vance Utilities Fund generates returns, dividends, and value. Advisors need to look at where this fund would fit in an investor's portfolio. |
The Motley Fool
November 4, 2005
Stephen D. Simpson |
Quanta's Profitable Storm Surge Hurricane-related work helped this quarter, but utility infrastructure spending is the real key. This is a tricky stock to evaluate, so investors need to be careful. |
The Motley Fool
July 25, 2011
Jacob Roche |
Should You Take the Splash Into Water Utilities? Water utilities may sound like a good investment, but are they really? |
IEEE Spectrum
October 2010
Peter Fairley |
An Easy Smart-Grid Upgrade Saves Power Conservation voltage reduction could be an easy win for smart grids |
InternetNews
February 3, 2009
Andy Patrizio |
Norton Utilities Returns With a New Purpose Instead of deep analysis on your computer, the new Utilities are aimed at making Vista usable for a longer period. |
CRM
December 1, 2007
Colin Beasty |
Market Focus: Energy/Utilities -- Speaking Truth to Power (Companies) Analytics are increasingly leveraged for insight into customer behavior. |
The Motley Fool
July 27, 2010
Rich Duprey |
Maybe the Smart Grid Is Dumb Regulators are forcing utilities that invested in the technology to wear a dunce cap. |
The Motley Fool
August 31, 2009
Rich Duprey |
Utility to Drive Smart Grid Advances Drive a car with one foot on the gas and the other on the brake, and you'll get some idea of how we're driving our energy sector today. |
CIO
May 15, 2001
Christopher Lindquist |
Dawn of the Information Utility By 2005, today's version of Internet service will be replaced with a new model, the Internet utility, according to a February Forrester Research report. But getting to this point will require work on the part of both technology providers---and the government... |
Reason
June 2009
Lynne Kiesling |
Electric Intelligence Establishing a smart grid requires regulatory reform, not subsidies. |
The Motley Fool
October 24, 2011 |
A Brief History of Southern Company's Returns Southern's valuation multiple has stayed fairly constant over time, which is what you should expect from a utility company. |
Investment Advisor
June 2010
Vaughan Scully |
Utility ETFs Promise Low Volatility and Steady Dividends While Standard & Poor's Equity Research expects only "modest" gains from utility stocks in 2010, their collective dividend yield has risen year to date to about 4.7%. |
Salon.com
January 30, 2001
Anthony York |
The deregulation debacle Who's responsible for for California's electricity crisis? Everyone... |
Wall Street & Technology
February 4, 2005
Kerry Massaro |
Shared Data Services Several consulting firms and one vendor are looking to build separate utilities that would allow broker-dealers and investment managers to outsource their data services to achieve cost savings. A second model being considered is a utility owned and operated by the industry firms themselves. |
BusinessWeek
September 16, 2010
Galante & Chediak |
Smart Meters May Not Be So Clever A consumer backlash is slowing rollouts of new electric meters |
The Motley Fool
April 4, 2011
Sean Williams |
3 ETFs Safe Enough For Retirement These three ETFs could provide the dividend income you've been looking for. |
The Motley Fool
February 3, 2009
Jennifer Schonberger |
6 Water Stocks for Liquid Portfolios Immerse yourself in a promising pool of water utility investing ideas. |
The Motley Fool
October 25, 2005
M.D. Mitchell |
KeySpan's Chilling Prospects While some diversified utility companies with unregulated operations look attractive, KeySpan, a potentially attractive long-term possibility, could see a lower share price if fewer consumers convert to natural gas and more of them turn down their thermostats. |
Food Processing
September 2012 |
MRO Q&A: How can I lower my energy costs? I am in charge of an older facility and need to make it more financially competitive. Energy is my biggest cost. How can I lower my costs? |
Wired
March 23, 2009
Brendan I. Koerner |
Power to the People: 7 Ways to Fix the Grid, Now The grid took more than a century to grow into the unwieldy beast it is now. Given the urgency of climate change, energy independence, and economic demands, we have only a fraction of that time to fix it. |
Inc.
July 1, 2003
Robert X. Cringely |
What's Next: Power Surge Thanks to new technology, your next Internet service provider could be the power company. |
