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CIO May 15, 2001 Heather Harreld |
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick... |
CRM August 2005 Alexandra DeFelice |
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business. |
CRM January 27, 2012 Leonard Klie |
Customer Interaction with Utilities via Social Media Is on the Rise New research also finds a growing number of utilities share information about service issues with customers via social media. |
Financial Advisor November 2011 Marla Brill |
Powering Up Utility stocks are a lower-risk way to achieve incremental returns, says manager Mario Gabelli of the Gabelli Utilities Fund. |
Home Toys October 2002 Steve Nguyen |
The Future of Home Automation In the end, the infrastructure that a service provider creates to reach the shell of a home will be the catalyst for manufacturers, service companies and others to create the automated products that may one day make the home automation market what we always thought it could be. |
The Motley Fool June 17, 2005 Stephen D. Simpson |
Water, Water, Everywhere ... Forever? Future water scarcity could mean profits for the right players. |
BusinessWeek September 16, 2010 Galante & Chediak |
Smart Meters May Not Be So Clever A consumer backlash is slowing rollouts of new electric meters |
CRM December 2013 Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
The Motley Fool July 27, 2010 Rich Duprey |
Maybe the Smart Grid Is Dumb Regulators are forcing utilities that invested in the technology to wear a dunce cap. |
Reason June 2009 Lynne Kiesling |
Electric Intelligence Establishing a smart grid requires regulatory reform, not subsidies. |
CRM December 1, 2007 Colin Beasty |
Market Focus: Energy/Utilities -- Speaking Truth to Power (Companies) Analytics are increasingly leveraged for insight into customer behavior. |
BusinessWeek June 4, 2007 Aaron Pressman |
New Spark In Utility Stocks Why the once-staid utility sector is generating breathtaking returns. |
InternetNews April 24, 2007 Michael Hickins |
Oracle Stacks Utilities Suite Oracle buys Lodestar to offer the utilities industry a wider range of management software tools. |
Fast Company April 2010 |
Smart but Early: Home Energy Management A sampling of the players jockeying for position in this nascent market. |
Wired March 23, 2009 Brendan I. Koerner |
Power to the People: 7 Ways to Fix the Grid, Now The grid took more than a century to grow into the unwieldy beast it is now. Given the urgency of climate change, energy independence, and economic demands, we have only a fraction of that time to fix it. |
IEEE Spectrum August 2011 G. Pascal Zachary |
Saving Smart Meters From a Backlash Fears of irradiation from antennas threaten to smother smart meters in the crib. |
CFO February 1, 2007 Alix Nyberg Stuart |
Water for Profit Undaunted by tight regulations and huge infrastructure costs, companies dive into the water business. How water companies produce profits and shareholder returns is much more complex than the product they deliver. |
IEEE Spectrum July 2012 Mosko & Bellotti |
Smart Conservation for the Lazy Consumer People aren't conserving energy for love or money -- you have to trick them into it |
The Motley Fool September 9, 2010 Eric Dutram |
Thursday's ETF to Watch: XLUS XLUS tracks the S&P SmallCap 600 Utilities Index which consists of common stocks of U.S. utility companies. |
CIO May 15, 2003 Michael Schrage |
The Voodoo Economics Behind Utility Computing Before you sign up for pay-as-you-go, you need to understand how utilities can manipulate and hide the true costs of plugging in. |
Entrepreneur February 2004 Dian Vujovich |
Power Play Utility stocks have gone back to basics. |
The Motley Fool August 31, 2009 Rich Duprey |
Utility to Drive Smart Grid Advances Drive a car with one foot on the gas and the other on the brake, and you'll get some idea of how we're driving our energy sector today. |
Reason June 2001 Michael W. Lynch & Adrian Moore |
Power Tripped Faulty re-regulation turns out the lights in the Golden State... |
The Motley Fool June 19, 2009 Rich Duprey |
Are We Smart Enough for the Smart Grid? Where solar, ethanol, or similar alt-energy platforms require substantial investments, the Smart Grid allows start-ups to develop tools and devices to collect and organize the data on consumption to become the 10-baggers of the next decade. Here's how to profit from this next big thing. |
InternetNews April 11, 2007 Michael Hickins |
IBM Jolts SOA to Save Energy IBM is helping electrical utilities re-energize their aging infrastructures. |
The Motley Fool April 21, 2005 Bill Paul |
Cleaning Up With 'Socks and Knocks' A $40 billion opportunity awaits investors in companies that make equipment to fight air pollution due to requirements that the Bush administration is about to impose on the electric power industry. |
Financial Advisor February 2005 Marla Brill |
Power Up Utility funds shined in 2004, but rising interest rates could slow them down. |
IEEE Spectrum October 2010 Peter Fairley |
An Easy Smart-Grid Upgrade Saves Power Conservation voltage reduction could be an easy win for smart grids |
CFO November 17, 2003 Anne Stuart |
Utility Computing It's a little bit outsourcing. It's a little bit re-architecting. It's hard to describe. As with any potential technology revolution, the concept of utility computing faces plenty of potential barriers. |
The Motley Fool May 13, 2008 Zoe Van Schyndel |
Will Utilities Keep Shining? These utility ETFs have decent yields and low volatility, and they offer safe havens when markets are roiled. |
Fast Company July 2009 Anya Kamenetz |
Why the Microgrid Could Be the Answer to Our Energy Crisis Why small-scale, local power -- the microgrid -- could be the answer to our energy crisis. And why the big utilities are fighting it with all they've got. |
CIO January 4, 2012 Mark Rowh |
Smart Grid Security Inadequate, Threats Abound As the Stuxnet attack shows, malicious hackers "clearly have the upper hand" over power grid systems, a new study says. A lack of strict standards and a hodgepodge of products have created today's chaotic state of utility cybersecurity. |
The Motley Fool October 21, 2010 Katherine Tweed |
Can Cellular Shake Its Stigma? Forget about high-cost, lack of coverage and security questions. Cellular is here to compete in the smart grid market. Or is it? |
CFO July 1, 2007 Marie Leone |
Sempra Energy's Mark Snell Mark Snell explains how Sempra Energy went from being a utility holding company to a diversified energy and commodity trading business -- without Enron-style tactics. |
IEEE Spectrum December 2010 Seth Blumsack |
How the Free Market Rocked the Grid It led to higher rates and rolling blackouts, but it also opened the door to greener forms of electricity generation |
CRM December 16, 2010 |
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience. |