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Global Services November 21, 2007 Rinku Tyagi	Captive Transfers: A Journey Cut Short As many as 300 captives have mushroomed in the last three years. However, incidents like the transfer of CTSpace's captive operations to Symphony Services only raise debates of "Third-party Vs. Captives," when outsourcing.
Global Services August 25, 2008 Imrana Khan	Captives Refuse to Go Away Captives still continue to grow. However, one of the most promising outsourcing destinations, Latin America, witnessed no major captive announcement.
CIO June 13, 2011 Stephanie Overby	No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.
Global Services November 7, 2008 Smith & Pai	Defining Strategies for Offshore Hybrid Captives What's the ideal approach for optimizing offshoring strategy? One that improves efficiency ratio and uses fixed overheads better or one that facilitates partnerships with fewer risks? Here's insight into creating a successful collaborative model.
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.
Insurance & Technology June 16, 2004	Transforming Your Business Through IT and Business Process Outsourcing Insurance is a risk management industry, and its approach to outsourcing should be consistent with its nature. Risks are to be managed, not fled from.
Wall Street & Technology February 4, 2005 Jim Middlemiss	Outsourcing: Captive Sites The newest outsourcing trend is the building of captive sites, in which brokerage firms essentially expand their operations, taking on their own space and employees in a foreign country rather than using the services of a third-party service provider.
Global Services November 29, 2007	The Future of Captive BPOs The future of offshore captive units is not at any risk; nor will captives vanish from the Business Process Outsourcing.
CIO November 14, 2012 Stephanie Overby	IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
U.S. Banker June 2008 C. Steven Crosby	Quest For Talent Is Driving Evolution in Outsourcing The competition for talent among major global financial institutions has begun to drive some of them to move beyond traditional outsourcing models, establishing networks of wholly owned subsidiaries in low-cost jurisdictions.
Bank Systems & Technology June 26, 2006 Peggy Bresnick Kendler	Outsourcing Questions and answers about bank outsourcing.
Global Services September 20, 2007 David L. Ross	Captive Carve Outs As offshore captives succumb to pressures of increasing costs, high attrition, increasing scale and management control, many parents are selling them. Private-equity and global service providers emerge as potential suitors in the game.
CIO February 1, 2007 Margaret Locher	Eastern Europe New Outsourcing Hot Spot A new study says Eastern Europe has the potential to be the next outsourcing hotspot.
IndustryWeek July 1, 2006 Patricia Panchak	Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold.
ONLINE Jul/Aug 2008 Ginsburg & Noorlander	Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
Insurance & Technology June 16, 2004 Anthony O'Donnell	Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy.
CIO November 17, 2008 Albert Lee	How to Choose the Right IT Outsourcing Provider Selecting an outsourcing provider can be difficult, but these project management tips will help you pick the right vendor to meet your current and future needs, and ensure the success of your project.
Bank Systems & Technology August 1, 2007 Nancy Feig	New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.
Global Services November 4, 2008 Eugene Kublanov	Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed
Bank Systems & Technology August 1, 2007 Nancy Feig	Is China Going to Replace India as the Next Offshore IT Hub? According to a new report, some 200 million Chinese people are currently learning English, providing a growing pool of skilled labor that may compete with India over the next 10 years.
CRM February 2, 2004 Ginger Conlon	The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right.
Global Services May 10, 2007 Amrita Singh	Offshore HR: What Customers Can Do? In many outsourcing and offshoring relationships, customers and providers work shoulder-to-shoulder. Customers involve themselves in a range of activities that span recruitment, training, migrating processes and even appraisals of the staff that are working with third-party providers.
Insurance & Technology August 31, 2010 Matt Gunn	5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business.
CIO January 30, 2013	IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks
Bank Systems & Technology December 15, 2005 Peggy Bresnick Kendler	Perspectives: Outsourcing Various bank executives weigh in on outsourcing issues, such as strategy, data security risks, specialized services, and emerging markets and how nearshoring fits into the outsourcing picture.
Wall Street & Technology June 18, 2008 Penny Crosman	Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action.
Financial Planning November 1, 2009 Rick A. Jaye	Captivating Captives Publicly traded Fortune 500 firms know the benefits of captive casualty insurance companies (captives). Now successful small to midsize businesses are discovering many of the benefits larger companies have long enjoyed.
CIO April 6, 2011 Stephanie Overby	IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal.
Global Services August 14, 2008 Mehra & Singh	A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
Global Services August 29, 2007 Deborah Kops	It's Greek to Me One company's multitower contract is another's bundled deal. Are process and functional outsourcing synonymous? Whats the difference between shared services and captives? Why can't the industry use the same terminology?
Bank Systems & Technology March 27, 2008 Cory Levine	Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings.
Wall Street & Technology November 29, 2004 Jim Middlemiss	Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute.
Reason June 2004 Adrian Moore	Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing.
CRM January 1, 2006 Colin Beasty	The Bitter Taste of Offshoring Europe is setting an example of best outsourcing practices that American business might want to follow.
FAO Today Nov/Dec 2007 Fersht & Sappenfield	Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization.
Wall Street & Technology July 26, 2004 Jessica Pallay	The Dirty 'O' Word Data managers are no longer shocking us with talk about outsourcing - some of them are actually doing it.
Bank Systems & Technology March 10, 2004 Katherine Burger	Off Base on Offshore? I've covered the financial technology industry long enough to remember when outsourcing used to be called third-party processing, service bureau, or facilities management.
HRO Today Jan/Feb 2008 Jennifer Alviano	Midmarket Momentum: A Heavenly Outsourced Solution In opting for a multi-partner outsourcing strategy, Lord Corporation finds HR XCEL the best fit for its payroll and benefits administration services.
Global Services June 10, 2008 Shyamanuja Das	Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk.
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
CIO April 15, 2006 Stephanie Overby	The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore.
Wall Street & Technology June 18, 2008 Penny Crosman	Niche Outsourcing Destinations Eastern Europe, the Philippines, Vietnam, Malaysia and Iceland all are emerging as outsourcing destinations for Wall Street firms.
Wall Street & Technology August 22, 2006	Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed.
Bank Technology News May 2004 Karen Krebsbach	Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing.
Wall Street & Technology April 21, 2004 Kerry Massaro	Fears Unfounded? With outsourcing on the rise in the financial-services industry, there has been widespread discussion about the security of sensitive data.
IndustryWeek October 1, 2007 Brad Kenney	Second-Generation IT Outsourcing Best practices for IT outsourcing are changing as the process matures.
CIO April 1, 2002 Tom Field	The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers...
Global Services September 20, 2007	Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing.