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Global Services
November 7, 2008
Smith & Pai |
Defining Strategies for Offshore Hybrid Captives What's the ideal approach for optimizing offshoring strategy? One that improves efficiency ratio and uses fixed overheads better or one that facilitates partnerships with fewer risks? Here's insight into creating a successful collaborative model.   |
Global Services
November 21, 2007
Rinku Tyagi |
Captive Transfers: A Journey Cut Short As many as 300 captives have mushroomed in the last three years. However, incidents like the transfer of CTSpace's captive operations to Symphony Services only raise debates of "Third-party Vs. Captives," when outsourcing. |
Global Services
August 25, 2008
Imrana Khan |
Captives Refuse to Go Away Captives still continue to grow. However, one of the most promising outsourcing destinations, Latin America, witnessed no major captive announcement. |
Global Services
September 20, 2007
David L. Ross |
Captive Carve Outs As offshore captives succumb to pressures of increasing costs, high attrition, increasing scale and management control, many parents are selling them. Private-equity and global service providers emerge as potential suitors in the game. |
Global Services
April 2, 2008
Adyasha Sinha |
Changing Lanes with ESO A product may be "Made in China" or "Made in U.S.A." but it's the "Engineered Globally" tag that is up for grabs |
Global Services
August 29, 2007 |
Overcoming the Dollar's Demise During the first half of 2007, the Indian rupee appreciated more against the U.S. dollar than it has in over a decade. The change in valuation is impacting both the IT and BPO providers with billions in exports and corporations with captive units in the country. |
Wall Street & Technology
October 20, 2006
Ira Lehrman |
Ask The Experts Question: What are the risks and challenges of building and maintaining a captive application-development facility in the contemporary outsourcing environment? |
Global Services
November 26, 2007 |
The Future of Engineering Services Outsourcing By 2010, expect to see further evidence of the transformation of the offshore engineering services market as it learns to meet the increasingly diverse and increasingly strategic needs of global corporations. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
Global Services
January 1, 2008
Verma & Vashistha |
The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
Global Services
November 4, 2008
Eugene Kublanov |
Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed |
Wall Street & Technology
February 4, 2005
Jim Middlemiss |
Outsourcing: Captive Sites The newest outsourcing trend is the building of captive sites, in which brokerage firms essentially expand their operations, taking on their own space and employees in a foreign country rather than using the services of a third-party service provider. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
FAO Today
Mar/Apr 2008
Michael J. Steer |
Picking the Right Model There is a definite shift toward a more sophisticated and segmented view of processes outsourcing with the relatively unsophisticated model of "all or nothing" morphing into a more hybrid solution. |
CIO
January 1, 2002
Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
Global Services
September 23, 2008
Imrana Khan |
The Financial Crisis and Outsourcing The future of the BPO captives and outsourcing setups of banks is uncertain. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Financial Planning
November 1, 2009
Rick A. Jaye |
Captivating Captives Publicly traded Fortune 500 firms know the benefits of captive casualty insurance companies (captives). Now successful small to midsize businesses are discovering many of the benefits larger companies have long enjoyed. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
CIO
September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
CIO
May 1, 2012
Maryfran Johnson |
Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
Knowledge@Wharton
June 18, 2003 |
The Little Start-up That Could A conversation with Raman Roy, father of Indian BPO -- Part 2 |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
Global Services
November 5, 2007
Singh & Puryear |
Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities. |
Global Services
February 29, 2008
Imrana Khan |
Captives: Route to Global Organization Amidst throes of the captive vs. third-party debate, Eaton Corporation, the U.S.-based industrial manufacturer, went ahead and set up a captive shop in India in 2006. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Global Services
September 19, 2007
Juhi Bhambal |
Does Location Matter? In a customer's mind, does IT provider come first or does location? There is no debate to the question: the provider wins hands down. Is this the best approach? |
IndustryWeek
July 1, 2006
Jonathan Katz |
Outsourcing: Learning To Let Go As manufacturers extend business process outsourcing to processes once considered too critical to farm out, they're reaping the rewards -- and discovering how to overcome the risks. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
CIO
May 12, 2009
Stephanie Overby |
The Truth About Obama's "Tax on Outsourcing" Misconceptions about President Barack Obama's plan to close overseas business tax loopholes abound. CIO.com sets the record straight about the five most common misperceptions. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
Global Services
February 4, 2008
Imrana Khan |
34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
Reason
June 2004
Adrian Moore |
Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing. |
Bank Systems & Technology
August 30, 2004
Cynthia Ramsaran |
Banks Beginning to See the Light Of Distant Shores Slowly but surely, financial institutions are spending more on IT outside of the United States. |
CIO
September 9, 2010
Michael Overly et al. |
Offshoring: Ways to Reduce Your Risks When Congress, States Threaten Restrictions Proposed bills in Congress and in state legislatures aim to discourage offshoring, but you can use your contracts to reduce the risk to your company if such measures are enacted. |
CIO
April 1, 2002
Tom Field |
The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers... |
CIO
April 15, 2006
Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore. |
Bank Systems & Technology
March 10, 2004
Katherine Burger |
Off Base on Offshore? I've covered the financial technology industry long enough to remember when outsourcing used to be called third-party processing, service bureau, or facilities management. |
