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Salon.com
July 28, 2000
Stephen Yafa |
Unfriendly skies Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners."   |
Salon.com
August 18, 2000
Diane Seo |
Sorry we ruined your vacation After a summer of chaos, will United's apologies and free miles be enough to appease customers? |
Salon.com
May 16, 2000
Elliott Neal Hester |
Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food. |
Salon.com
May 31, 2000
J A. Getzlaff |
Sexual harassment in the skies Frustrated passenger groped flight attendants |
Salon.com
September 27, 2002
Patrick Smith |
Ask the pilot How could a pilot not be trained for fog landings? And how is "Jet Smarter" author Diana Fairechild like Ralph Nader with a tray of peanuts? |
Salon.com
December 14, 2000
Elliott Neal Hester |
Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks... |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
Salon.com
February 20, 2002
Amy Standen |
Too Bizzaro for words Richard Bizzaro could serve 20 years for disrupting a recent Delta flight. Was he actually acting out the heroic impulses we're supposed to be cultivating? |
Fast Company
April 2000
Heath Row |
Roadrules - Rule No. 18 Attend to your flight attendants. |
Salon.com
June 16, 2000
Elliott Neal Hester |
Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class. |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
Inc.
March 2004
Norm Brodsky |
Street Smarts: Learning From JetBlue One day flying JetBlue, I found myself being served by David Neeleman, the airline's founder. When was the last time you met your customers and asked how you could better serve them? |
Salon.com
July 26, 2002
Patrick Smith |
Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa? |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
| Knowledge@Wharton |
Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations... |
The Motley Fool
March 14, 2006
Jim Mueller |
Northwest's Narrow Escape Avoiding a pilots' strike is relief, not salvation, for the troubled airline. Investors, take note. |
Search Engine Watch
November 9, 2005
Gary Price |
Real-Time Flight Tracking Want to check on the status of a flight that's currently in the air? The major search engines and other specialized services offer real-time flight tracking services that show you the status of major airline flights. |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
Fast Company
Neal Ungerleider |
Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems. |
Salon.com
July 18, 2002
Patrick Smith |
Ask the pilot Do airlines cut down the flow of oxygen in the cabin to save fuel? Can wind shear rip off a plane's wing? |
Fast Company
April 2000
Amy Wilson |
Will These New Airlines Take Off? A roundup of four potential highfliers. |
The Motley Fool
July 6, 2005
Chuck Saletta |
Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these. |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
Search Engine Watch
August 2, 2006
Chris Sherman |
Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines. |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
Salon.com
August 23, 2002
Patrick Smith |
Ask the pilot How hard is it fly an airliner? And why can't I keep my tray table down during takeoff? |
Salon.com
August 11, 2000
Elliott Neal Hester |
Straitjacket for the skies To immobilize air ragers, airlines try on the handcuffs and straps of the "Body Restraint Package." |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
Salon.com
August 30, 2002
Patrick Smith |
Ask the pilot Airline security. Where are all the female pilots? And how do airliners find the runway in the fog? |
The Motley Fool
May 31, 2007
Tim Beyers |
Quick Take: Bankruptcy Grounded at Northwest The airline exits bankruptcy on a new deal with its flight attendants. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
InternetNews
December 27, 2004
Jim Wagner |
Comair Back in Air After Computer Outage The airline is back in business after severe snow sidelined planes and caused a Christmas computer outage. |
The Motley Fool
August 26, 2008
Tim Beyers |
How to Make Airlines Profitable Again Here's the simple truth of the airline industry: Every carrier -- and I mean every carrier -- needs to raise fares. |
Salon.com
September 8, 2000
Elliott Neal Hester |
The flight attendant from hell Finally, the time had come for me to face Big Bertha -- the airborne antichrist. |
Salon.com
July 31, 2000
Elliott Neal Hester |
Coping after the Concorde disaster Consoling odds: Your chances of dying in a domestic plane crash are still less than one in a million. |
Fast Company
May 2004
Chuck Salter |
And Now the Hard Part Can JetBlue make the leap from popular and profitable niche airline to major player without losing its soul? Only if it can grow big but stay small at heart. |
Salon.com
July 12, 2002
Patrick Smith |
Up, locked, and loaded Should guns be allowed in the cockpit? Possibly, says Salon's aviation expert, but not at the expense of other solutions to air terror. |
Fast Company
September 2009
Greg Lindsay |
Heard of Allegiant Air? Why It's the Nation's Most Profitable Airline Why Allegiant Air is the nation's most profitable airline, soaring amid the slump in travel. |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
CIO
March 1, 2004 |
Turn Off That Phone! - Airline Safety Flight navigation disrupted. Instrument readings corrupted. Cockpit radio communications confused. All because some people didn't turn off their mobile phones. |
BusinessWeek
October 7, 2010
Mary Schlangenstein |
Why American Airlines Is Stuck at the Gate Once the country's largest carrier, American has been grounded by labor woes and high costs. |
CIO
September 14, 2012
Kim S. Nash |
Tablets for Flight Attendants on American Airlines In an effort to get closer to customers and improve sales, American Airlines is launching a new mobile strategy aimed at boosting customer loyalty by giving flight attendants tablets loaded with customer data. |
The Motley Fool
January 15, 2010
Rick Steier |
This Stock Has Soared for a Generation There are many reasons why Southwest stands out in the airline industry. At its core, it's all about the employees. |
Salon.com
October 25, 2002
Patrick Smith |
Ask the pilot Flying Beech 99's, ogling Gulf Air's stunning stewardesses and other career highlights. Plus: What are the scariest airports? |
The Motley Fool
November 16, 2006
John Dutemple |
A Modest Proposal for Airlines An open letter to all airline CEOs. As the major airlines plan to consolidate once again, here are suggestions on how to run them right. |
Salon.com
September 20, 2002
Patrick Smith |
Ask the pilot What happens when you drop dry ice into an airplane toilet? And are regional pilots just rejects from the big airlines? |
HBS Working Knowledge
August 31, 2011
Julia Hanna |
Improving Fairness in Flight Delays Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Researchers propose a "fairness" system that could save travelers time and service providers millions of dollars annually. |
Aviation History
C.V. Glines |
World's First Winged Airline Scheduled service on the St. Petersburg-Tampa Airboat Line in the winter of 1914 treated a passenger or two to a wooden seat, fresh Florida air -- and salt spray in the face. |
Salon.com
November 13, 2001
Damien Cave |
"It couldn't have come at a worse time" Former Transportation Secretary Sam Skinner explains how the crash of American Airlines Flight 587 will affect the air travel industry... |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
