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HBS Working Knowledge August 31, 2011 Julia Hanna	Improving Fairness in Flight Delays Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Researchers propose a "fairness" system that could save travelers time and service providers millions of dollars annually.
CRM May 31, 2011 Brittany Farb	Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced.
The Motley Fool February 21, 2007 Tim Beyers	Quick Take: Vouching for JetBlue A $30 million investment may be just the beginning for this airline. Investors, take note.
The Motley Fool July 30, 2007 Dan Caplinger	Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens.
BusinessWeek September 29, 2010 Bachman et al.	Southwest Charts a New Flight Plan In a bid to continue growing and lure more lucrative corporate travelers, Southwest Airlines is paying $1.4 billion for AirTran.
BusinessWeek September 10, 2007 Palmeri & Epstein	Fear & Loathing At The Airport Long lines, late flights, near collisions - everyone is unhappy with the state of the U.S. air travel system. Unfortunately, no one, especially not the FAA, seems able to do anything about it
The Motley Fool February 15, 2007 Tim Beyers	Quick Take: Another Reason Not to Invest in Airlines How many millions did JetBlue lose yesterday? Investors, weather affects all airlines and -- low-cost or not -- every airline makes customer service gaffes that cost millions.
Fast Company Neal Ungerleider	Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems.
Fast Company April 2000 Amy Wilson	Will These New Airlines Take Off? A roundup of four potential highfliers.
The Motley Fool March 29, 2011 Shubh Datta	One American Industry Getting Squeezed by Japan's Earthquake As a gateway to Asia, Japan ranks among the most important hubs for certain U.S. airlines. However, the Japanese crisis appears to have 'broken' that link, exposing the airline industry's latest vulnerability.
Wired March 2002 B.A. Warner	Fast, Cheap & Out of Control How Europe's deregulated airlines are using cut-rate fares, Web engines, and small airfields to shake up the flying game...
PC Magazine August 11, 2008 Logan Kugler	8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded.
The Motley Fool August 25, 2011 Dan Caplinger	This Good News Is No Big Deal New rules governing airlines took effect earlier this week, but they won't have a huge impact on flying.
Salon.com July 28, 2000 Elliott Neal Hester	Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.
Fast Company September 2009 Greg Lindsay	Heard of Allegiant Air? Why It's the Nation's Most Profitable Airline Why Allegiant Air is the nation's most profitable airline, soaring amid the slump in travel.
InsideFlyer March 2007	Low-Fare Airlines Conquer the World A look at the new low-fare carriers in countries outside the Americas, and more specifically, their relation to frequent flyer programs.
The Motley Fool August 9, 2007 Dan Caplinger	Will Virgin Save You Money? Virgin America, the newest part of the British Virgin Group, started flying yesterday, offering discounted promotional fares to raise business. For existing carriers, this is bad news. For transcontinental passengers, it could be good.
BusinessWeek June 14, 2004 Woellert & Zellner	Out From Under United's Wing Independence Air, formerly Atlantic Coast Airways, goes head-to-head with its former partner United Airlines Inc.
Fast Company May 2009 Greg Lindsay	Honeywell's GPS-based Landing Tech Could Save Airlines Billions The first salvo against interminable flight delays is Honeywell's new GPS-based landing technology. It could also save billions for the airlines.
Salon.com July 28, 2000 Stephen Yafa	Unfriendly skies Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners."
BusinessWeek July 15, 2010 Sue Ling Chan	Discount Airlines Take Flight in Asia New Asian discount airlines hope links to large existing carriers will help them succeed in long-haul markets that have long defied upstarts.
AskMen.com Mark Jenkins	Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration.
The Motley Fool October 6, 2004 Jeff Hwang	Rough September at JetBlue Despite the lower report, the stock is up slightly today, as the news was as expected.
AskMen.com Nick Clarke	Top 10: Budget Airlines Budget airlines help you get where you want to for less; we've compiled a list of the world's top 10 budget airlines, meaning you can afford to travel this year without the fear of your home being repossessed.
The Motley Fool August 26, 2008 Tim Beyers	How to Make Airlines Profitable Again Here's the simple truth of the airline industry: Every carrier -- and I mean every carrier -- needs to raise fares.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
BusinessWeek October 22, 2009 Mehul Srivastava	India's Jet Setters Now Prefer Coach Airlines, struggling with overcapacity, are cutting posh meals and taking out business-class seats
BusinessWeek September 24, 2009 Dean Foust	Boxed In at US Airways With few options to raise much-needed cash, the carrier faces a daunting winter.
BusinessWeek December 15, 2003 Kerry Capell	Commentary: Don't Clip Ryanair's Wings If the EC bans the Irish carrier's favorable airport deals, travelers will suffer.
CRM August 2010 Lior Arussy	When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes.
The Motley Fool January 5, 2004 Selena Maranjian	Starring Southwest Airlines Reality TV hits the airport in a transplant of a British series whose American incarnation will star Southwest Airlines
Knowledge@Wharton April 9, 2003	War, Disease and the Economy Are Battering the Airlines. What Lies Ahead? The airline industry can't catch a break. The industry has gone from merely trying to figure out how to survive a world of lowered demand to figuring out how to survive unexpected crises approaching from all sides. It's not easy.
InsideFlyer July 2005	"AirShares" Could Replace Miles AirShare has been created with the aim of changing the way air travel is booked, particularly by business travelers.
Popular Mechanics December 20, 2007 Erin Scottberg	Anatomy of Lost Luggage: How to Track Your Bags (and Save 'Em) Find out how luggage gets lost -- and what you can do to minimize the risk.
Salon.com September 13, 2001 Damien Cave & Katharine Mieszkowski	The unfriendly skies Airports are reopening, but will anyone get on board after the worst air disaster ever?
Search Engine Watch November 9, 2005 Gary Price	Real-Time Flight Tracking Want to check on the status of a flight that's currently in the air? The major search engines and other specialized services offer real-time flight tracking services that show you the status of major airline flights.
Knowledge@Wharton	Are Government Bailouts Bad Business? While American economists and airline experts concede that the terrorist attacks of Sept 11, 2001, pose a unique case, there is little enthusiasm for government bailouts in general...
InsideFlyer June 2009	New Delta Bag Fee Most domestic airlines charge bag-check fees when flying within the U.S. However, Delta Air Lines is the first U.S.-based airline to charge passengers $50 to check a second bag on flights to international destinations.
Popular Mechanics November 21, 2007	Inside the FAA's Plan for Cellphones to Fix Holiday Air Travel The Federal Aviation Administration recently awarded a contract to ITT Corporation to lay the groundwork for NextGen, an overhaul of the country's overloaded air traffic control system from aging radar towers to GPS.
IEEE Spectrum August 2008 Tekla S. Perry	Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need?
BusinessWeek March 3, 2011 Steve Rothwell	Avoiding the Hell That Is Heathrow Faraway airfields tout their lack of crowds and easier transit options
Search Engine Watch August 2, 2006 Chris Sherman	Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines.
BusinessWeek September 24, 2007	Readers' Runway Rage The response to a story on the demise of efficient and civilized air travel was voluminous and vehement.
The Motley Fool May 24, 2007 Seth Jayson	Planes and Trains, Together at Last The Mexican airport operator's railway plan makes a lot of sense to investors. Let's hope Cancun's regional politicians think so, too.
BusinessWeek March 12, 2007 Dean Foust	Is JetBlue The Next People Express? JetBlue must deal with its growing pains.
Salon.com August 18, 2000 Diane Seo	Sorry we ruined your vacation After a summer of chaos, will United's apologies and free miles be enough to appease customers?
The Motley Fool February 25, 2011 Dan Caplinger	How to Deal With Sky-High Airfares The economic recovery has made many people breathe a big sigh of relief. But an improving economy has brought what some would call an unintended consequence: higher airfares.
Reason July 2008 Katherine Mangu-Ward	Open Skies Airline deregulation isn't very sexy, but trips to Paris are. Thanks to the former, the latter are about to become a lot easier and cheaper.
Knowledge@Wharton February 12, 2003	A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve.
BusinessWeek October 1, 2009 Esme E. Deprez	For Airlines, Fees Become Lifelines From baggage to blankets, a la carte charges are becoming significant revenue sources for airlines.