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Salon.com
September 8, 2000
Elliott Neal Hester |
The flight attendant from hell Finally, the time had come for me to face Big Bertha -- the airborne antichrist.   |
Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service. |
Salon.com
December 14, 2000
Elliott Neal Hester |
Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks... |
Salon.com
May 31, 2000
J A. Getzlaff |
Sexual harassment in the skies Frustrated passenger groped flight attendants |
Salon.com
June 16, 2000
Elliott Neal Hester |
Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class. |
Salon.com
August 11, 2000
Elliott Neal Hester |
Straitjacket for the skies To immobilize air ragers, airlines try on the handcuffs and straps of the "Body Restraint Package." |
Salon.com
July 14, 2000
Elliott Neal Hester |
Robbery at 30,000 feet Adventures in real-life airplane stickups. (And you thought hijacking hardly happened anymore.) |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Salon.com
October 20, 2000
Elliott Neal Hester |
When passengers rage She hated my guts and ached to put me in a headlock, but I swear I never meant to send her to Barbados... |
Salon.com
July 28, 2000
Stephen Yafa |
Unfriendly skies Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
Salon.com
July 26, 2002
Patrick Smith |
Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa? |
BusinessWeek
October 8, 2007
Amy Dunkin |
Will Fly For Food To whet passengers' appetites, airlines are improving the onboard fare. |
Fast Company
April 2000
Heath Row |
Roadrules - Rule No. 18 Attend to your flight attendants. |
Salon.com
June 30, 2000
Elliott Neal Hester |
The ferret in first class It's a zoo up there! You never know what hairy critter you might meet on your next flight. |
Inc.
March 2004
Norm Brodsky |
Street Smarts: Learning From JetBlue One day flying JetBlue, I found myself being served by David Neeleman, the airline's founder. When was the last time you met your customers and asked how you could better serve them? |
Salon.com
February 20, 2002
Amy Standen |
Too Bizzaro for words Richard Bizzaro could serve 20 years for disrupting a recent Delta flight. Was he actually acting out the heroic impulses we're supposed to be cultivating? |
The Motley Fool
March 10, 2005
Brian Gorman |
Delta Grounds Paid Food Delta's paid food service probably won't be missed. Price, not amenities like food, free or otherwise, will continue to be the overwhelming factor when it comes to ticket-buying decisions. |
Salon.com
September 22, 2000
Elliott Neal Hester |
Wham! Bam! Rocky times in the skies Turbulence strikes while I'm in the lavatory, and I become a virtual Peter Pan. |
Salon.com
July 31, 2000
Elliott Neal Hester |
Coping after the Concorde disaster Consoling odds: Your chances of dying in a domestic plane crash are still less than one in a million. |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
Salon.com
December 6, 2002
Patrick Smith |
Ask the pilot The Pilot returns from Mali wondering why the service on U.S. airlines is so bad and recommending the JetBlue way. |
CIO
March 1, 2004 |
Turn Off That Phone! - Airline Safety Flight navigation disrupted. Instrument readings corrupted. Cockpit radio communications confused. All because some people didn't turn off their mobile phones. |
Salon.com
July 18, 2002
Patrick Smith |
Ask the pilot Do airlines cut down the flow of oxygen in the cabin to save fuel? Can wind shear rip off a plane's wing? |
Salon.com
October 16, 2001
Dennis Riches |
Get rid of first class! Putting an end to preferential treatment for the jet set will help thwart hijackers and save the environment... |
Salon.com
May 30, 2000
Elliott Neal Hester |
Just another flight to Cali Mini-dramas unfold on a Colombian odyssey. First of two parts. |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
InsideFlyer
July 2006 |
Letters Comfort on long flights surpasses some etiquette choices... Travelers are miffed by the decrease in amenities offered by airlines... Reward the Freddies winners... Budget car rental gets a negative vote... etc. |
The Motley Fool
July 6, 2005
Chuck Saletta |
Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these. |
CIO
September 14, 2012
Kim S. Nash |
Tablets for Flight Attendants on American Airlines In an effort to get closer to customers and improve sales, American Airlines is launching a new mobile strategy aimed at boosting customer loyalty by giving flight attendants tablets loaded with customer data. |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
Popular Mechanics
December 20, 2007
Erin Scottberg |
Anatomy of Lost Luggage: How to Track Your Bags (and Save 'Em) Find out how luggage gets lost -- and what you can do to minimize the risk. |
IEEE Spectrum
September 2008
Robert N. Charette |
The Psychology of Comfortable Air Travel How to create an award-winning in-flight experience |
Salon.com
September 27, 2002
Patrick Smith |
Ask the pilot How could a pilot not be trained for fog landings? And how is "Jet Smarter" author Diana Fairechild like Ralph Nader with a tray of peanuts? |
Salon.com
November 22, 2002
Patrick Smith |
Ask the pilot The science of weighing airplanes. And, how many things can go wrong with a jet before it's not allowed to fly? |
Salon.com
August 30, 2002
Patrick Smith |
Ask the pilot Airline security. Where are all the female pilots? And how do airliners find the runway in the fog? |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
The Motley Fool
April 1, 2008
Tim Beyers |
United Should Be Flying Higher United misses out on a chance to pad its profits by at least $90 during flights. |
Fast Company
April 2000
Amy Wilson |
Will These New Airlines Take Off? A roundup of four potential highfliers. |
Salon.com
July 12, 2002
Patrick Smith |
Up, locked, and loaded Should guns be allowed in the cockpit? Possibly, says Salon's aviation expert, but not at the expense of other solutions to air terror. |
InsideFlyer
January 2010 |
The Star MegaDo Nearly 25 frequent flyers took to the skies for the Star Alliance MegaDo. |
Salon.com
June 28, 2002
Patrick Smith |
Ask the pilot Do pilots sweat bullets during wind-whipped landings? And why are those darn windows so small? |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
Salon.com
October 25, 2002
Patrick Smith |
Ask the pilot Flying Beech 99's, ogling Gulf Air's stunning stewardesses and other career highlights. Plus: What are the scariest airports? |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
Fast Company
May 2004
Chuck Salter |
And Now the Hard Part Can JetBlue make the leap from popular and profitable niche airline to major player without losing its soul? Only if it can grow big but stay small at heart. |
Fast Company
November 1, 2007
Linda Tischler |
After the Virgin Birth Fred Reid, CEO of the fledgling carrier Virgin America, talks management strategy and explains his beef with airline food. |
Popular Mechanics
January 2006
Jim Gorman |
'We don't have any engines' Two joyriding pilots took a jet to its 41,000-ft. ceiling -- and paid for the stunt with their lives. PM investigates the crash of Flight 3701. |
Salon.com
September 20, 2002
Patrick Smith |
Ask the pilot What happens when you drop dry ice into an airplane toilet? And are regional pilots just rejects from the big airlines? |
