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Salon.com
October 20, 2000
Elliott Neal Hester |
When passengers rage She hated my guts and ached to put me in a headlock, but I swear I never meant to send her to Barbados...   |
Salon.com
June 16, 2000
Elliott Neal Hester |
Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class. |
Salon.com
May 16, 2000
Elliott Neal Hester |
Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food. |
Salon.com
July 14, 2000
Elliott Neal Hester |
Robbery at 30,000 feet Adventures in real-life airplane stickups. (And you thought hijacking hardly happened anymore.) |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Salon.com
June 30, 2000
Elliott Neal Hester |
The ferret in first class It's a zoo up there! You never know what hairy critter you might meet on your next flight. |
Salon.com
August 11, 2000
Elliott Neal Hester |
Straitjacket for the skies To immobilize air ragers, airlines try on the handcuffs and straps of the "Body Restraint Package." |
Salon.com
May 31, 2000
J A. Getzlaff |
Sexual harassment in the skies Frustrated passenger groped flight attendants |
Entrepreneur
December 2003
Christopher McGinnis |
Spacing Out How to avoid the big squeeze on your next business flight -- avoid those dud seats. |
Salon.com
September 22, 2000
Elliott Neal Hester |
Wham! Bam! Rocky times in the skies Turbulence strikes while I'm in the lavatory, and I become a virtual Peter Pan. |
Fast Company
April 2000
Heath Row |
Roadrules - Rule No. 18 Attend to your flight attendants. |
Salon.com
May 30, 2000
Elliott Neal Hester |
Just another flight to Cali Mini-dramas unfold on a Colombian odyssey. First of two parts. |
Inc.
March 2004
Norm Brodsky |
Street Smarts: Learning From JetBlue One day flying JetBlue, I found myself being served by David Neeleman, the airline's founder. When was the last time you met your customers and asked how you could better serve them? |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
Salon.com
September 8, 2000
Elliott Neal Hester |
The flight attendant from hell Finally, the time had come for me to face Big Bertha -- the airborne antichrist. |
The Motley Fool
April 1, 2008
Tim Beyers |
United Should Be Flying Higher United misses out on a chance to pad its profits by at least $90 during flights. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
Salon.com
February 20, 2002
Amy Standen |
Too Bizzaro for words Richard Bizzaro could serve 20 years for disrupting a recent Delta flight. Was he actually acting out the heroic impulses we're supposed to be cultivating? |
Fast Company
June 2006
Susan Stellin |
The Last Stand Many airlines now let you pay to jump the standby line. Here's what you need to know to get home sooner. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
BusinessWeek
March 7, 2005
Chester Dawson |
Plain Truth About Plane Seats Web sites such as SeatGuru.com can show fine details of the seating plans for your aircraft. |
Salon.com
July 28, 2000
Stephen Yafa |
Unfriendly skies Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." |
Fast Company
September 2006
Susan Stellin |
A First-Class Production Business class is the new first, as startup airlines and old stalwarts try to woo you with fresh seats and services. |
InsideFlyer
October 2012 |
Growing Fees Whether you love 'em or hate 'em (and we know you hate 'em), airlines fees are a lucrative business for the airlines. |
Salon.com
July 21, 2000
Don George |
Travel tips from the King of Common Sense In his new book, the International Herald Tribune's business travel columnist shares a few trade secrets. |
Popular Mechanics
December 20, 2007
Erin Scottberg |
Anatomy of Lost Luggage: How to Track Your Bags (and Save 'Em) Find out how luggage gets lost -- and what you can do to minimize the risk. |
AskMen.com
April 1, 2003
Harry Marks |
6 Ways To Make A Plane Ride More Enjoyable Whether you're taking a much-needed family vacation or heading to a business meeting, flying is still the fastest and safest way to go. And best of all, it doesn't have to eat away at your senses. |
Salon.com
November 22, 2002
Patrick Smith |
Ask the pilot The science of weighing airplanes. And, how many things can go wrong with a jet before it's not allowed to fly? |
The Motley Fool
November 16, 2006
John Dutemple |
A Modest Proposal for Airlines An open letter to all airline CEOs. As the major airlines plan to consolidate once again, here are suggestions on how to run them right. |
Salon.com
July 31, 2000
Elliott Neal Hester |
Coping after the Concorde disaster Consoling odds: Your chances of dying in a domestic plane crash are still less than one in a million. |
Salon.com
September 27, 2002
Patrick Smith |
Ask the pilot How could a pilot not be trained for fog landings? And how is "Jet Smarter" author Diana Fairechild like Ralph Nader with a tray of peanuts? |
Salon.com
October 25, 2002
Patrick Smith |
Ask the pilot Flying Beech 99's, ogling Gulf Air's stunning stewardesses and other career highlights. Plus: What are the scariest airports? |
InsideFlyer
June 2003 |
You Said It Reader emails: Smile Though Your Airline is Breaking... Big Man, Little Man... To Tell the Truth... etc. |
CIO
September 14, 2012
Kim S. Nash |
Tablets for Flight Attendants on American Airlines In an effort to get closer to customers and improve sales, American Airlines is launching a new mobile strategy aimed at boosting customer loyalty by giving flight attendants tablets loaded with customer data. |
Salon.com
October 16, 2001
Dennis Riches |
Get rid of first class! Putting an end to preferential treatment for the jet set will help thwart hijackers and save the environment... |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
CIO
March 1, 2004 |
Turn Off That Phone! - Airline Safety Flight navigation disrupted. Instrument readings corrupted. Cockpit radio communications confused. All because some people didn't turn off their mobile phones. |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
IEEE Spectrum
September 2008
Robert N. Charette |
The Psychology of Comfortable Air Travel How to create an award-winning in-flight experience |
InsideFlyer
February 2009 |
Upgrade FAQs Here's a look at those elusive upgrades. We know you want them and answer some commonly asked questions about how to get them. |
BusinessWeek
September 2, 2010
Felix Gillette |
Ryanair's O'Leary: The Duke of Discomfort Ryanair CEO Michael O'Leary is remaking commercial flights in his image: shabby, crabby, and cheap, cheap, cheap. |
CRM
December 1, 2005
David Myron |
Straighten Up and Fly Right A bad customer experience is only the beginning of a much bigger problem for sizeable airlines. Successful companies don't just sell products, they sell positive, personal customer experiences. |
BusinessWeek
June 25, 2007
Greg Lindsay |
How To Avoid The Big Squeeze In The Sky Too close for comfort in coach? Try premium economy class. |
The Motley Fool
July 6, 2005
Chuck Saletta |
Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these. |
IEEE Spectrum
September 2008
Robert N. Charette |
Sit Back, Relax, and Enjoy the Entertainment Modern in-flight entertainment systems are more than just eye candy |
Fast Company
June 2006
Susan Stellin |
Is This Seat Taken? Here are two travel Web sites to help you scout any seating situation before you book your flight. |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
InsideFlyer
July 2006 |
Letters Comfort on long flights surpasses some etiquette choices... Travelers are miffed by the decrease in amenities offered by airlines... Reward the Freddies winners... Budget car rental gets a negative vote... etc. |
