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Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler	Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes.
Bank Systems & Technology November 1, 2006 Nancy Feig	Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy	Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study.
Bank Systems & Technology February 1, 2007 Ashwin Goyal	Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels.
U.S. Banker August 2005 Michael Grebb	Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all.
Bank Systems & Technology October 30, 2007 Maria Bruno-Britz	Telecom Technology Factors Into Banks' Competitive Strategies Banks are thinking more strategically about their telecom deployments.
Bank Systems & Technology June 26, 2006 Maria Bruno-Britz	Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy.
Bank Systems & Technology February 1, 2007 Anthony O'Donnell	Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy	The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology February 1, 2007 Neil Underwood	The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment.
Bank Systems & Technology August 30, 2005 Maria Bruno-Britz	Commercial Payments: From Many, One All the major players - banks, corporations, regulators and vendors - are attempting to standardize and simplify the commercial payments process. But, everyone seems to have a different idea as to the best way to do so.
Bank Systems & Technology December 1, 2006 Deena M. Amato-McCoy	The Handheld Bank Financial institutions are tapping the potential of wireless networks and mobile devices to serve their customers. As a result, these solutions are helping banks to deliver critical account information and strengthen customer relationships.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
Bank Systems & Technology September 28, 2007 Maria Bruno-Britz	Transaction Processing Not Enough to Succeed In Commercial Banking Banks will need to move away from the transaction processing model to become the advisers of choice for their corporates.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Systems & Technology January 31, 2006 Maria Bruno-Britz	Prepping for Prime Time For technology, the world of banking can be likened to a major movie production in which scores of actors clamor for only a few coveted spots. There are, however, scattered among the extras, a few stars waiting for someone with a careful eye to recognize their potential.
Bank Technology News April 2007 James Greene	A Wealthier World Needs Rich Bank IT What will the world of financial services look like in 10 or 15 years? The general outlines are taking shape right now. Inevitably, technology will drive much of this change in the ways that banks do business.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Study: Banks Need New Ways to Gauge Customer Payment Preferences A recent study shows behavior models can help financial institutions understand clients better and can improve their competitive position in the payments business..
Bank Systems & Technology September 30, 2006 Maria Bruno-Britz	Speaking the Same Language Banks are faced with a dilemma around the extent to which they should remain in the payments business.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
BusinessWeek November 5, 2007 Chi-Chu Tschang	Chinese Banks Head for the U.S. American banks are a bargain these days - and Chinese financial firms with big plans are buying.
Bank Technology News February 2006 John Adams	Developing Standards: IFX Gains Speed As Message Standard Businesses are expanding and automating, and that means more systems integration. IFX may replace proprietary message formats with a simpler standard.
Bank Systems & Technology February 27, 2006 Deena M. Amato-McCoy	Planning for Continuity The severity of the 2004 and 2005 hurricane seasons taught financial institutions that disaster recovery programs alone cannot protect their businesses, forcing banks to reevaluate the strength of their backup plans.
Bank Systems & Technology February 1, 2007 Peggy Bresnick Kendler	Show Me the Value Industry association executives speculate on the top challenges, opportunities and trends facing the banking industry in 2007.
Bank Systems & Technology January 31, 2006 Peggy Bresnick-Kendler	Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends?
Bank Systems & Technology May 24, 2007 Maria Bruno-Britz	Banks Using Security to Increase Customer Trust and Their Bottom Lines Banks realize that information security can increase client loyalty and lower costs.
Bank Systems & Technology February 27, 2006 Maria Bruno-Britz	Sleeping With the Enemy From large retailers to car companies to technology start-ups, financial services is fair game, thanks largely to the availability of the necessary support technology.
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
Bank Systems & Technology February 1, 2007 Kere Lewis	Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.
Bank Systems & Technology August 1, 2007 Nancy Feig	Banking Customers More and More Mistrustful of Financial Institutions It's not just security breaches that are causing consumers to lose faith in their financial institutions. Consumers in general are more demanding, and this attitude spills over into the relationships they have with their banks.
Bank Systems & Technology May 25, 2006 Peggy Bresnick Kendler	Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction.
Bank Systems & Technology January 31, 2006 Ivan Schneider	Size Matters To stave off a purchase by more-efficient and better-capitalized European banks, can U.S. banks manage an operational turnaround in time? For institutions that have been built through M&As, that's a questionable proposition.
Bank Systems & Technology February 1, 2007 Mark Sievewright	Enabling Efficient Business Growth Three strategic themes will dominate the banking industry's 2007 IT agenda with the goal of enabling efficient business growth: leverage, integration and customer focus.
Bank Systems & Technology May 21, 2007 Katherine Burger	Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.
Bank Systems & Technology May 25, 2006 Deena M. Amato-McCoy	Data Takes on a Life of Its Own Information life-cycle management is a cost-effective, manageable way for banks to organize data from creation to deletion.
Bank Systems & Technology December 1, 2005 Maria Bruno-Britz	Check 21: Evolution, Not Revolution Originally hailed by legislators as ushering in a new era of banking, it seems the reality of Check 21 is a bit less lofty than they anticipated - so far, at least.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
InternetNews December 21, 2007 Kenneth Corbin	A 'Building Year' For Mobile Banking Research firm Celent looks ahead to the coming year in banking technology.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
Bank Systems & Technology November 26, 2007 Maria Bruno-Britz	Javelin Finds More Banks Using Multi-factor Authentication With the FFIEC deadline for implementing multifactor authentication now but a memory, banks have improved their efforts to secure customers' information, according to a study. However, there is more banks can do.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Corporates' Wishes Are Banks' Commands Between industry consolidation and the entrance of new players in the market, banks have their work cut out for them when it comes to serving business customers and meeting their demands.
The Motley Fool January 23, 2006	All About Online Banking You may not need your bricks-and-mortar branch as much as you thought.
Bank Systems & Technology December 1, 2005 Phil Britt	High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings.
Bank Technology News November 2007 John Adams et al.	The 6th Annual Innovators Ranking If there's an ethos that ties technologists together, it's the notion that the status quo poses far greater risk than not pushing forward. Among some of this year's Innovators there's an almost militant insistence that banks not shirk.
Bank Technology News August 2006 Glen Fest	Multi-Factor Authentication: Two-Factor Timing Twists Up Bankers The FFIEC's guidelines for adopting multi-factor authentication includes a hard deadline with apparently soft parameters. But will haste end up producing waste?
Bank Systems & Technology December 1, 2005 Deena M. Amato-McCoy	The Blended IT Team According to a recent study, North American banks are increasing their technology spending.
Bank Systems & Technology December 23, 2007 Nancy Feig	Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry.
Bank Technology News October 2007 Glen Fest	Authentication: Can You Protect Me Now? Banks have critical decisions to make regarding mobile's unique vulnerabilities, and there's been little consensus on the right security play for multi-factor authentication.