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Bank Systems & Technology February 1, 2007 Ashwin Goyal	Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels.
Bank Systems & Technology November 1, 2006 Nancy Feig	Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.
Insurance & Technology November 12, 2007 John Macaluso	Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies.
Bank Systems & Technology February 1, 2007 Falk Rieker	Bank technology Executives Are Challenged to Do More With Less Technology can enable banks to increase revenue while continuing to reduce their costs. Here are recommendations.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology June 26, 2006 Maria Bruno-Britz	Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy.
Bank Systems & Technology February 1, 2007 Anthony O'Donnell	Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007.
Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler	Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy	The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services.
Bank Systems & Technology June 1, 2005 Maria Bruno-Britz	Bridging the Communications Gap Financial institutions are faced with greater communications challenges than in the past because they are increasingly performing on the global stage with many languages and regulations to deal with.
U.S. Banker August 2005 Michael Grebb	Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Systems & Technology February 1, 2007 Kere Lewis	Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Study: Banks Need New Ways to Gauge Customer Payment Preferences A recent study shows behavior models can help financial institutions understand clients better and can improve their competitive position in the payments business..
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Corporates' Wishes Are Banks' Commands Between industry consolidation and the entrance of new players in the market, banks have their work cut out for them when it comes to serving business customers and meeting their demands.
Wall Street & Technology June 13, 2007 Melanie Rodier	Are Banks Meeting the Cash Management Needs of Middle Market Businesses? Data shows midmarket companies want their banks to provide cash concentration, positive pay and foreign exchange capabilities online. But currently only the biggest banks tend to offer these services.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study.
Bank Systems & Technology January 31, 2006 Peggy Bresnick-Kendler	Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends?
Bank Systems & Technology June 24, 2008 Nancy Feig	Pursuing the Promise of SOA Service-oriented architecture promises to improve a bank's IT efficiency -- and, subsequently, business agility -- in many ways.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Systems & Technology September 28, 2007 Maria Bruno-Britz	Transaction Processing Not Enough to Succeed In Commercial Banking Banks will need to move away from the transaction processing model to become the advisers of choice for their corporates.
Bank Systems & Technology May 3, 2005 Deena M. Amato-McCoy	Creating Virtual Value By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
Bank Systems & Technology February 1, 2007 Neil Underwood	The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment.
Bank Technology News January 2004 Holly Sraeel	Promises, Promises. A Fresh Start in the New Year. The branch is at a tricky crossroads. Banks must carefully balance new technologies and other channels so that the branch doesn't over or underwhelm customers' expectations.
Bank Systems & Technology March 30, 2007 Nancy Feig	A New Foundation: SOA Implementation and Bank Transformation A successful services-oriented architecture implementation starts with banks making the right decisions early on in the process.
Bank Technology News December 2005 Lee Conrad	Service-oriented Architecture: First Tennessee Makes A Service Play First Tennessee is among the banks that are using integration and simplification of various core systems to achieve improved relationships and customer service capabilities.
U.S. Banker November 2007 Paul Hyde et al.	Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
U.S. Banker June 2007 Lee Conrad	Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue.
Bank Systems & Technology February 1, 2007 Mark Sievewright	Enabling Efficient Business Growth Three strategic themes will dominate the banking industry's 2007 IT agenda with the goal of enabling efficient business growth: leverage, integration and customer focus.
Bank Technology News July 2001 David Rountree	Banks' Embrace Gains Urgency Sure, staff meetings are no fun in a testy economy, but at least "contact" efforts have a pulse...
Bank Systems & Technology February 1, 2007 Duchesneau & Joyner	The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention.
U.S. Banker August 2001 Mark Bruno	Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling.
Wall Street & Technology April 26, 2007 Nancy Feig	A New Foundation: SOA Implementation for Business Transformation Financial services providers worldwide are turning to SOA to differentiate and grow. A successful services-oriented architecture implementation starts with making the right decisions early on in the process.
Bank Systems & Technology July 1, 2005 Maria Bruno-Britz	Branch In a Box As financial technology matures, banks are beginning to reevaluate the manner in which they utilize their ATMs. As a result, the ATMs of the future will provide users with a much richer banking experience than ever before.
Bank Systems & Technology March 27, 2008 Mike McDonough	Centralized and Single-Platform Operations Reduce Overall Trade Finance Risk Banks with centralized operations and banks with all of their operations on a single platform will have a distinct advantage because there is lower operational risk generally associated with these structures.
U.S. Banker April 2002	Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit...
Bank Systems & Technology July 1, 2005 Peggy Bresnick Kendler	Speed to Market Achieving speed to market can provide banks with a competitive advantage. But they need flexible technology infrastructures to achieve speed-to-market strategies, and launching products just for the sake of offering something new won't win banks new business.
CRM October 2015 Leonard Klie	On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Systems & Technology January 14, 2004 Steven Marlin	Sharpening Aim at Retail Banking Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
Bank Systems & Technology April 25, 2008 Nancy Feig	Enterprise Payments Architectures Are Gaining Ground at Banks The aim of an enterprise payments architecture is to leverage technologies and services across the payments business and throughout the entire organization.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Hurry Up and Wait As the deadline for the single European payments area (SEPA) draws closer, the vendor community is starting to respond to banks' SEPA needs. However, banks have not done a good job communication with their corporate clients to learn their needs in a SEPA world.
CRM November 2013 Tayob & Berumen	Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness.
Bank Technology News April 2001 David Rountree	Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly...
Bank Systems & Technology March 30, 2004 Ivan Schneider	Online Banking Moves The Needle According to BCG research, customers who pay bills online move the bottom line.
The Motley Fool October 10, 2006 Selena Maranjian	Is Your Bank Fine or Fined? Many major banks have been fined in the past few years. What should consumers do? Possibly nothing.