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Bank Technology News
March 2001
David Rountree
Up Today, Up Tomorrow Banks appear determined to sustain their leadership in technology as the virtual world creates ever new real-world threats to their traditional business models. mark for My Articles similar articles
Bank Technology News
May 2002
David Rountree
CRM the Hard Way Banks that are capitalizing on the wealth of CRM technology that does work are peopled by managers willing to work at it, every day... mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Nancy Feig
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. mark for My Articles similar articles
Bank Technology News
March 2001
David Rountree
Using Technology to Execute Business Strategy 2001 is a year in which banks will do a better job of using technology to execute strategy, rather than depending on IT to be the strategy... mark for My Articles similar articles
Bank Systems & Technology
February 21, 2008
Jim Eckenrode
Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study. mark for My Articles similar articles
U.S. Banker
October 2001
Neckopulos & Pihl
Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful... mark for My Articles similar articles
Bank Technology News
April 2001
David Rountree
Small Banks Move toward CRM One Step at a Time Even comprehensive deployments for large institutions normally proceed one channel at a time, including integration with each line of business within the channel... mark for My Articles similar articles
Bank Technology News
April 2002
David Rountree
Phone Glitches Drive Consumers to Competition Banks, more than most companies, are likely to lose customers when service quality slips... mark for My Articles similar articles
Bank Technology News
January 2003
John Adams
How the Universe of COSMOS Was Brought Under Control Citigroup's two-decade march of acquisitions has created a global banking network that is disjointed and fragmented, largely because of an antiquated system called COSMOS. An overhaul would modernize its banking empire and enable Citi to deal with rapidly changing needs. Enter Jeff Berg. mark for My Articles similar articles
U.S. Banker
August 2001
Mark Bruno
Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling. mark for My Articles similar articles
Bank Systems & Technology
August 2, 2005
Deena M. Amato-McCoy
The Tailored Sell Tired of losing customers to competitors, many banks are restructuring corporate cultures and making customer-centric, cross-selling marketing strategies an enterprisewide priority. mark for My Articles similar articles
Bank Systems & Technology
July 21, 2007
Deena M. Amato-McCoy
Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study. mark for My Articles similar articles
Bank Technology News
October 2001
Amy Newell
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... mark for My Articles similar articles
Bank Technology News
March 2002
David Rountree
Technology Spending Persists in Downturn Other industries' IT investments may remain essentially flat in 2002, but banks' will keep rising, albeit at the slowest rate in several years... mark for My Articles similar articles
Bank Technology News
June 2001
Raad Cawthon
Taking Financial Web Sites to the Next Level A new study questions the conventional wisdom... mark for My Articles similar articles
Bank Technology News
June 2001
Karen Epper Hoffman
Fuming Customers and Whistling Bells Jupiter says banks are ignoring customers for the sake of being on the cutting edge... mark for My Articles similar articles
Bank Technology News
January 2003
Charlotte Dunlap
CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines. mark for My Articles similar articles
Bank Technology News
April 2001
David Rountree
Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly... mark for My Articles similar articles
Bank Technology News
January 2008
John Adams
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. mark for My Articles similar articles
U.S. Banker
December 2010
Glen Fest
Mobile Banking Lite It's cheaper and easier to offer mobile banking now that hosted services are available, and many small institutions are jumping in. mark for My Articles similar articles
Bank Systems & Technology
August 3, 2005
Peggy Bresnick Kendler
Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Anthony O'Donnell
Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007. mark for My Articles similar articles
Bank Systems & Technology
August 24, 2006
Phil Britt
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Ashwin Goyal
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. mark for My Articles similar articles
Bank Systems & Technology
June 26, 2006
Maria Bruno-Britz
Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Neil Underwood
The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment. mark for My Articles similar articles
Bank Technology News
March 2007
Glen Fest
Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers. mark for My Articles similar articles
Bank Systems & Technology
May 25, 2006
Peggy Bresnick Kendler
Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction. mark for My Articles similar articles
Bank Systems & Technology
January 31, 2006
Robert Wollan
CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand. mark for My Articles similar articles
U.S. Banker
August 2005
Michael Grebb
Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all. mark for My Articles similar articles
Bank Technology News
January 2001
David Rountree
Schwab Still the One Bankers Love to Hate Memo to Mr. Charles Schwab: If you're ever feeling down, hang out at a banking conference for a day or two. Charles Schwab & Co. Inc. was routinely cited as an example of what banks ought to be doing online... mark for My Articles similar articles
Bank Systems & Technology
August 24, 2006
Deena M. Amato-McCoy
The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services. mark for My Articles similar articles
Wall Street & Technology
March 19, 2007
Paul McDougall
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. mark for My Articles similar articles
U.S. Banker
June 2007
Lee Conrad
Weighing Customization Against 'Bank-in-a-Box' Solutions The ability to customize IT platforms could help small banks differentiate themselves, but they must be careful not to bite off more than they can chew. Partial outsourcing may do the trick. mark for My Articles similar articles
Bank Technology News
March 2002
Karen Epper Hoffmann
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential... mark for My Articles similar articles
Bank Technology News
February 2003
John Adams
Better Late Than Never From where he sits, FORUM Credit Union CIO Doug True finds winning the battle between credit unions and banks means occasionally thinking like a bank -- and a very forward-looking bank at that. mark for My Articles similar articles
Bank Technology News
April 2001
David Rountree
Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly... mark for My Articles similar articles
U.S. Banker
October 2002
Holly Sraeel
Banking Gets Its Break. Will Players Capitalize on It? In the wake of scandals involving corporations and Wall Street, banks with solid reputations have an opportunity to get a leg up on nonbank rivals. mark for My Articles similar articles
Bank Technology News
March 2010
John Adams
IVRs Get On The Brandwagon Interactive voice response (IVR) systems are increasing in importance as a retention tool in the financial services industry. New systems can be linked to CRM systems, and can move callers and customer data between departments. mark for My Articles similar articles
Bank Technology News
May 2001
Maria Bruno
E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else... mark for My Articles similar articles
U.S. Banker
March 2002
Robert A. Bennett
Paying the Price Ethics in banking have taken a dive, and it is in the best interest of those who have been engaging in questionable practices to clean up their act... mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Art Gillis
2007: In Your Dreams This author has been telling it like it is in the banking technology industry for 36 years. Here, he offers his unique outlook for 2007. mark for My Articles similar articles
U.S. Banker
June 2007
Keith Lewis
Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone. mark for My Articles similar articles
Bank Technology News
June 2001
David Rountree
Strategic Alliances Bank technology and the quest for scale drive vendors' partnerships beyond "press-release deals"... mark for My Articles similar articles
Bank Technology News
May 2001
Karen Epper Hoffman
Banks Get The Big Picture on iTV As interactive television makes a debut in more American homes, financial experts say iTV's potential impact on banking is worth a second look... mark for My Articles similar articles
Bank Systems & Technology
March 30, 2007
Peggy Bresnick Kendler
What It Takes to Serve the Small and Mid-Size Business Market Banks looking to build their presence in the small and mid-size business market should focus on providing online tools that can help these customers become more efficient in handling their cash management and payment needs. mark for My Articles similar articles
Bank Technology News
September 2001
Patricia A. Murphy
Why WingspanBank Couldn't Stay Aloft Great idea, poor implementation, analysts conclude... mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Kere Lewis
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. mark for My Articles similar articles
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. mark for My Articles similar articles