Similar Articles |
|
Bank Technology News March 2001 David Rountree |
Up Today, Up Tomorrow Banks appear determined to sustain their leadership in technology as the virtual world creates ever new real-world threats to their traditional business models. |
Bank Technology News May 2002 David Rountree |
CRM the Hard Way Banks that are capitalizing on the wealth of CRM technology that does work are peopled by managers willing to work at it, every day... |
Bank Systems & Technology November 1, 2006 Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. |
Bank Technology News March 2001 David Rountree |
Using Technology to Execute Business Strategy 2001 is a year in which banks will do a better job of using technology to execute strategy, rather than depending on IT to be the strategy... |
Bank Systems & Technology February 21, 2008 Jim Eckenrode |
Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution. |
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz |
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study. |
U.S. Banker October 2001 Neckopulos & Pihl |
Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful... |
Bank Technology News April 2001 David Rountree |
Small Banks Move toward CRM One Step at a Time Even comprehensive deployments for large institutions normally proceed one channel at a time, including integration with each line of business within the channel... |
Bank Technology News April 2002 David Rountree |
Phone Glitches Drive Consumers to Competition Banks, more than most companies, are likely to lose customers when service quality slips... |
Bank Technology News January 2003 John Adams |
How the Universe of COSMOS Was Brought Under Control Citigroup's two-decade march of acquisitions has created a global banking network that is disjointed and fragmented, largely because of an antiquated system called COSMOS. An overhaul would modernize its banking empire and enable Citi to deal with rapidly changing needs. Enter Jeff Berg. |
U.S. Banker August 2001 Mark Bruno |
Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling. |
Bank Systems & Technology August 2, 2005 Deena M. Amato-McCoy |
The Tailored Sell Tired of losing customers to competitors, many banks are restructuring corporate cultures and making customer-centric, cross-selling marketing strategies an enterprisewide priority. |
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy |
Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study. |
Bank Technology News October 2001 Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
Bank Technology News March 2002 David Rountree |
Technology Spending Persists in Downturn Other industries' IT investments may remain essentially flat in 2002, but banks' will keep rising, albeit at the slowest rate in several years... |
Bank Technology News June 2001 Raad Cawthon |
Taking Financial Web Sites to the Next Level A new study questions the conventional wisdom... |
Bank Technology News June 2001 Karen Epper Hoffman |
Fuming Customers and Whistling Bells Jupiter says banks are ignoring customers for the sake of being on the cutting edge... |
Bank Technology News January 2003 Charlotte Dunlap |
CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines. |
Bank Technology News April 2001 David Rountree |
Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly... |
Bank Technology News January 2008 John Adams |
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. |
U.S. Banker December 2010 Glen Fest |
Mobile Banking Lite It's cheaper and easier to offer mobile banking now that hosted services are available, and many small institutions are jumping in. |
Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler |
Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes. |
Bank Systems & Technology February 1, 2007 Anthony O'Donnell |
Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007. |
Bank Systems & Technology August 24, 2006 Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. |
Bank Systems & Technology February 1, 2007 Ashwin Goyal |
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. |
Bank Systems & Technology June 26, 2006 Maria Bruno-Britz |
Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy. |
Bank Systems & Technology February 1, 2007 Neil Underwood |
The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment. |
Bank Technology News March 2007 Glen Fest |
Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers. |
Bank Systems & Technology May 25, 2006 Peggy Bresnick Kendler |
Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction. |
Bank Systems & Technology January 31, 2006 Robert Wollan |
CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand. |
U.S. Banker August 2005 Michael Grebb |
Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all. |
Bank Technology News January 2001 David Rountree |
Schwab Still the One Bankers Love to Hate Memo to Mr. Charles Schwab: If you're ever feeling down, hang out at a banking conference for a day or two. Charles Schwab & Co. Inc. was routinely cited as an example of what banks ought to be doing online... |
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy |
The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services. |
Wall Street & Technology March 19, 2007 Paul McDougall |
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. |
U.S. Banker June 2007 Lee Conrad |
Weighing Customization Against 'Bank-in-a-Box' Solutions The ability to customize IT platforms could help small banks differentiate themselves, but they must be careful not to bite off more than they can chew. Partial outsourcing may do the trick. |
Bank Technology News March 2002 Karen Epper Hoffmann |
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential... |
Bank Technology News February 2003 John Adams |
Better Late Than Never From where he sits, FORUM Credit Union CIO Doug True finds winning the battle between credit unions and banks means occasionally thinking like a bank -- and a very forward-looking bank at that. |
Bank Technology News April 2001 David Rountree |
Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly... |
U.S. Banker October 2002 Holly Sraeel |
Banking Gets Its Break. Will Players Capitalize on It? In the wake of scandals involving corporations and Wall Street, banks with solid reputations have an opportunity to get a leg up on nonbank rivals. |
Bank Technology News March 2010 John Adams |
IVRs Get On The Brandwagon Interactive voice response (IVR) systems are increasing in importance as a retention tool in the financial services industry. New systems can be linked to CRM systems, and can move callers and customer data between departments. |
Bank Technology News May 2001 Maria Bruno |
E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else... |
U.S. Banker March 2002 Robert A. Bennett |
Paying the Price Ethics in banking have taken a dive, and it is in the best interest of those who have been engaging in questionable practices to clean up their act... |
Bank Systems & Technology February 1, 2007 Art Gillis |
2007: In Your Dreams This author has been telling it like it is in the banking technology industry for 36 years. Here, he offers his unique outlook for 2007. |
U.S. Banker June 2007 Keith Lewis |
Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone. |
Bank Technology News June 2001 David Rountree |
Strategic Alliances Bank technology and the quest for scale drive vendors' partnerships beyond "press-release deals"... |
Bank Technology News May 2001 Karen Epper Hoffman |
Banks Get The Big Picture on iTV As interactive television makes a debut in more American homes, financial experts say iTV's potential impact on banking is worth a second look... |
Bank Systems & Technology March 30, 2007 Peggy Bresnick Kendler |
What It Takes to Serve the Small and Mid-Size Business Market Banks looking to build their presence in the small and mid-size business market should focus on providing online tools that can help these customers become more efficient in handling their cash management and payment needs. |
Bank Technology News September 2001 Patricia A. Murphy |
Why WingspanBank Couldn't Stay Aloft Great idea, poor implementation, analysts conclude... |
Bank Systems & Technology February 1, 2007 Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. |
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |