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Bank Systems & Technology
February 1, 2007
Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.   |
U.S. Banker
July 2009
Glen Fest |
The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability. |
Bank Technology News
December 2007 |
Small Business: Taking Small Biz To The Web -- Again Two reports this year on small-business Website usability and effectiveness, found that while many banks are revamping their sites, most are still spinning their wheels. |
U.S. Banker
August 2001
Mark Bruno |
Unisys Taps SPSS for Analytics Assistance Banks will be able to use the software to determine strategies that initiate cross-selling. |
Bank Technology News
October 2007
Glen Fest |
Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools. |
Bank Systems & Technology
November 1, 2006
Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. |
Bank Technology News
September 2001
Karen Epper Hoffman |
Small Businesses Make Big Impression Once largely overlooked by the banking industry, SOHOs are gaining numbers -- and attention from FIs... |
Bank Systems & Technology
March 30, 2007
Peggy Bresnick Kendler |
What It Takes to Serve the Small and Mid-Size Business Market Banks looking to build their presence in the small and mid-size business market should focus on providing online tools that can help these customers become more efficient in handling their cash management and payment needs. |
Bank Technology News
February 2002
Louise West |
Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT... |
Bank Systems & Technology
February 1, 2007
Anthony O'Donnell |
Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007. |
Bank Technology News
June 2002
Jan Jaben Eilon |
Small Business Entices Marketers With over 5 million small businesses in America, banks are realizing the potential in this market. |
Bank Systems & Technology
March 27, 2008
Sherree DeCovny |
Banks Struggle to Cross-Sell Online Recent studies reveal that many financial institutions still fail to fully leverage the online channel to sell and cross-sell products. |
Bank Technology News
January 2005
John Adams |
On-Line Foreign Exchange: Wells, S1 Tag Team International Trade International trade is growing by leaps and bounds for Wells Fargo, which hopes a Web-based foreign exchange alliance with S1 will place it firmly ahead of the curve as cross border business banking continues to grow. |
Bank Technology News
September 2001
Patricia A. Murphy |
Why WingspanBank Couldn't Stay Aloft Great idea, poor implementation, analysts conclude... |
Bank Technology News
March 2010
Daniel Wolfe |
Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice. |
Bank Systems & Technology
May 25, 2006
Phil Britt |
Investing in Customers' Futures? Banks have failed to heed customer demands for online financial planning capabilities. |
The Motley Fool
September 7, 2005 |
How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips. |
Bank Technology News
April 2003
Mark Bruno |
For Web Relaunches, Functionality is Focus Ring the bell for round two of on-line banking redesigns and relaunches. A new phase of Internet banking emphasizing greater ease-of-use and broader functionality is getting underway. |
Bank Systems & Technology
November 1, 2006
Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. |
Bank Systems & Technology
February 21, 2008
Jim Eckenrode |
Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution. |
Bank Technology News
April 2001
Maria Bruno |
P-to-P Payment Without The Delays The NYCE network thinks that it has the solution to payments hang time... |
Bank Systems & Technology
August 24, 2006
Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. |
Bank Technology News
May 2002
Karen Epper Hoffman |
Reality Check for Net Banking Vendors Providers of Internet banking solutions are adapting to the slowdown by adopting new strategies... |
Bank Systems & Technology
November 1, 2005
Deena M. Amato-McCoy |
One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty. |
InternetNews
December 21, 2007
Kenneth Corbin |
A 'Building Year' For Mobile Banking Research firm Celent looks ahead to the coming year in banking technology. |
Bank Technology News
June 2001
Karen Epper Hoffman |
Fuming Customers and Whistling Bells Jupiter says banks are ignoring customers for the sake of being on the cutting edge... |
Bank Systems & Technology
May 8, 2007
Deena M. Amato-McCoy |
Fear Of Identity Theft Discourages Consumers From Banking Online Proactive security measures increase online banking confidence and use, study says. |
Bank Technology News
March 2001
David Rountree |
Up Today, Up Tomorrow Banks appear determined to sustain their leadership in technology as the virtual world creates ever new real-world threats to their traditional business models. |
U.S. Banker
February 2008
Anthony Malakian |
Desperately Seeking Sticky Relationships Small-business payment needs is an area where many banks aren't delivering. |
Bank Systems & Technology
May 21, 2007
Katherine Burger |
Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs. |
Bank Technology News
May 2001
Maria Bruno |
E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else... |
Bank Technology News
March 2002
Daniel A. Joelson |
Latin America Uncovers Internet Banking Leaders Economic conditions won't bury the growth of online banking in the region... |
Bank Systems & Technology
February 1, 2007
Neil Underwood |
The Seamless Experience 2007 is the year when banks will be forced to perfect the customer experience by integrating contact points to create a seamless environment. |
Bank Systems & Technology
June 23, 2008
Paula Damiano |
New Javelin Study Finds Untapped Market for Mobile Banking There is a vast untapped market of potential mobile bankers, and banks may be missing out on a huge opportunity by targeting m-banking services only at online banking users. |
Bank Technology News
July 2005
Glen Fest |
On-Line Banking: Access to Funds Can Be Immediate Wachovia is the latest of the big banks to introduce immediate opening and funding of on-line accounts. Vendors are hoping for something to click with small banks soon. |
Bank Systems & Technology
December 1, 2005
Phil Britt |
High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings. |
Bank Technology News
April 2005
Shane Kite |
Cross-selling: Toppling Silos Key To Wells' Web Success Breaking down tech and cultural divides between corporate and consumer divisions, as well as providing more transparency for customers, is leading to greater overall use of the bank's portal. |
Bank Technology News
January 2003
Charlotte Dunlap |
CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines. |
Bank Systems & Technology
March 27, 2008
Nancy Feig |
Microfinance Making Headway In Serving Underbanked Microfinance provides sustainable access to credit and savings for the poor. |
Bank Technology News
April 2002
Maria Bruno |
Banks Missing the Boat as E-Billing Gains Traction Electronic bill presentment and payment continues to work its way into a growing number of American households... |
U.S. Banker
August 2005
Michael Grebb |
Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all. |
U.S. Banker
June 2007
Lee Conrad |
Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue. |
Bank Technology News
May 2001
Maria Bruno |
CoreProfit Tackles Profitability from the Bottom Up Company turns profitability models upside down so that banks look at customer costs first... |
Bank Technology News
August 2001
David Rountree |
Internet Banking Is About Banking, Not the Net Internet banking is about banking, not bells and whistles. The technology behind it -- a moving target itself -- is routinely assessed in the abstract, with the inevitable confusion of messenger and message... |
Bank Technology News
December 2001
David Rountree |
Best of the Newest! In 2001, the "best" financial technology is defined by clear evidence of a timely ROI or a direct tie to customer relationships... |
Bank Technology News
December 2001
Brian O'Connell |
ATMs Get Web Savvy Banks and retailers have found a new service channel with which to lure consumers... |
U.S. Banker
June 2006
Lee Conrad |
Making Sense of HSAs For Community Banks Community and mid-sized banks are jumping into the fray of health savings accounts, but some analysts wonder if they can successfully compete against the big guys. |
The Motley Fool
January 23, 2006 |
All About Online Banking You may not need your bricks-and-mortar branch as much as you thought. |
Entrepreneur
October 2005
C.J. Prince |
Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over. |
Bank Systems & Technology
January 31, 2006
Peggy Bresnick-Kendler |
Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends? |
