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CRM
January 25, 2013
Benjamin Lederer
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. mark for My Articles similar articles
CRM
March 2015
The 2015 CRM Service Awards Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions. mark for My Articles similar articles
CRM
December 17, 2015
Dave Nelson
3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience. mark for My Articles similar articles
CRM
April 2014
Esteban Kolsky
The Future of CRM Is Outcome-Driven Between company-centric and customer-centric, there needs to be a middle ground. mark for My Articles similar articles
CRM
May 2, 2005
Phillip Britt
Making Use of Analytics Analysis is an increasingly important part of CRM, yet it's misunderstood by many executives. Here are tips on how to use business intelligence. mark for My Articles similar articles
CRM
September 2005
Barton Goldenberg
'Information at Your Fingertips' These five business drivers will propel real-time CRM over the next decade: The need to be increasingly customer focused... Increased competition... An increased emphasis on better market segmentation... etc. mark for My Articles similar articles
CRM
October 2013
Barton Goldenberg
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. mark for My Articles similar articles
CRM
July 2015
Barton Goldenberg
From the CRM Trenches: A 30-Year Perspective Technology has changed everything but this: People are still the name of the game mark for My Articles similar articles
CRM
October 3, 2014
Sendible Launches Sendible 360 Social Media Platform Sendible 360 simplifies social media interactions for businesses. mark for My Articles similar articles
CRM
January 6, 2016
Matt Keenan
4 CRM Trends for 2016 User empowerment will be a big theme as CRM users compare their experiences with personal and business technology. mark for My Articles similar articles
CRM
November 13, 2013
Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels. mark for My Articles similar articles
CRM
December 2013
David Myron
CRM -- What Lies Ahead in 2014? We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years. mark for My Articles similar articles
CRM
June 1, 2009
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. mark for My Articles similar articles
CRM
December 2012
Esteban Kolsky
What's in a Name? Debating the future of social CRM. mark for My Articles similar articles
CRM
June 4, 2015
Greg Petro
Does Your CRM System Need a Crystal Ball? Here's why predictive analytics may be the missing link in your CRM data. mark for My Articles similar articles
CRM
September 2015
Danny Estrada
Marketing Automation: Fueling CRM Success Integrating marketing tools with CRM keeps everyone in the loop mark for My Articles similar articles
CRM
March 2007
Colin Beasty
The Enlightened Enterprise As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance. mark for My Articles similar articles
CRM
September 2, 2011
Duke Chung
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. mark for My Articles similar articles
CRM
July 13, 2012
James Wong
Change Is the Name of the Game How current technology trends are affecting CRM. mark for My Articles similar articles
CRM
April 2015
Maria Minsker
Predictive and Prescriptive Analytics Peek into the Future A symbiotic relationship is key to a successful business intelligence ecosystem. mark for My Articles similar articles
CRM
January 23, 2013
Judith Aquino
NextPrinciples Debuts Social Analytics and Engagement Platform Insight-To-Action lets businesses integrate social conversations into CRM systems. mark for My Articles similar articles
CRM
May 2011
David Myron
Enter the Age of Analytics To make the best use of your time and your company's CRM investments, you must measure what you manage. mark for My Articles similar articles
CRM
February 10, 2012
Sean Canning
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. mark for My Articles similar articles
CRM
January 2014
Marshall Lager
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? mark for My Articles similar articles
CRM
July 14, 2015
Javier Peralta
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. mark for My Articles similar articles
CRM
April 3, 2015
Martin Doyle
Don't Let Bad Data Ruin Your CRM To increase CRM adoption, give your staff the information it needs. mark for My Articles similar articles
CRM
November 21, 2014
Andy MacMillan
Beware the Cost of 'Dirty Data' Data may be more accessible, but is easy access worth the price? mark for My Articles similar articles
CRM
August 13, 2010
Umberto Milletti
3 (Easy) Keys to a Successful CRM Application If you're looking to get involved in the growing CRM app ecosystem, there are three key things to keep in mind. mark for My Articles similar articles
CRM
December 2014
Esteban Kolsky
Why CRM Is Not Dead Simple interactions give way to end-to-end experiences. mark for My Articles similar articles
CRM
January 17, 2014
Mac McConnell
Four Reasons BPM Can Improve Your CRM System Take business relationships to the next level with business process management. mark for My Articles similar articles
CRM
October 1, 2003
Paul Greenberg
A Commonwealth of Self-Interest CRM initiatives will succeed only if users see value in using them. mark for My Articles similar articles
CRM
October 19, 2012
Joshua March
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. mark for My Articles similar articles
CRM
November 2013
David Myron
Preparing for the Omnichannel Environment As more consumers move to digital channels, marketers must avoid the mistakes made by many email marketers and resist the temptation to blast inexpensive, but irrelevant, messages to consumers. mark for My Articles similar articles
CRM
November 18, 2011
New Maximizer CRM 12 Goes Mobile and Social New release also contains expanded business intelligence functionality. mark for My Articles similar articles
CRM
September 27, 2013
Nigel Turner
Why CRM Fails Independent analyst firm Ovum suggests that poor-quality data is costing U.S. businesses around $700 billion a year, or 30 percent of the average company's revenue. mark for My Articles similar articles
CRM
December 1, 2006
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. mark for My Articles similar articles
CRM
July 1, 2004
Ginger Conlon
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. mark for My Articles similar articles
CRM
August 2, 2004
Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft. mark for My Articles similar articles
CRM
December 2015
David Myron
Social Customer Service Is Here Firms must be smart about the ways they collect and maintain customer data. mark for My Articles similar articles
CRM
May 3, 2004
Heard and Overheard Quotes from the CRM industry: "Success in CRM is a journey, not a destination"... "In our world CRM stands for Can't Replace Marketing"... etc. mark for My Articles similar articles
CRM
October 1, 2003
Martin Schneider
Market Watch: Analytics Now that analytics has taken a secure place in the big picture of CRM, the trick for vendors is to make it more a part of the everyday workings of a CRM solution. mark for My Articles similar articles
CRM
April 14, 2011
Brittany Farb
ExactTarget Integrates Microsoft Dynamics CRM into Social CRM Tool CoTweet Social CRM Connector will provide organizations the ability to evaluate social media programs. mark for My Articles similar articles
CRM
July 2014
Barton Goldenberg
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. mark for My Articles similar articles
CRM
September 1, 2009
Denis Pombriant
Survival of the Relatively More Fit CRM is changing, evolving to suit the demands of the moment. mark for My Articles similar articles
CRM
April 7, 2015
Microsoft Partners with Vertafore to Extend Dynamics CRM to Insurance Industry New offerings let insurance agents expand CRM capabilities and streamline customer interactions. mark for My Articles similar articles
CRM
August 4, 2015
David Myron
Social CRM Mistakes and How to Avoid Them Follow these 10 steps to deploy a successful social CRM strategy. mark for My Articles similar articles
CRM
March 1, 2005
David Myron
What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process. mark for My Articles similar articles
CRM
November 2014
Eric Barkin
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. mark for My Articles similar articles
CRM
May 2007
Barton Goldenberg
A CRM Initiative's Bermuda Triangle Two best practice suggestions for preventing -- permanently -- CRM user-adoption disappearance. mark for My Articles similar articles
CRM
November 2015
Donna Fluss
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise mark for My Articles similar articles