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CRM
September 11, 2015
Leonard Klie |
Microsoft Introduces Updates in Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2016 will feature enhancements in productivity, intelligence, mobility, and customer service.   |
CRM
March 25, 2015 |
Good Technology Adds Data Security to Microsoft Dynamics CRM New version provides app-level security on corporate-owned or personal iPads. |
CRM
October 21, 2013
Maria Minsker |
Microsoft Dynamics CRM Forms Strategic Alliance with InsideView The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service. |
CRM
July 2, 2013
Leonard Klie |
Microsoft Plans New Dynamics CRM Version for Fall Release The new fall 2013 version features a new user interface, greater integration with social and collaboration tools, and more mobile support. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
CRM
November 4, 2014
Maria Minsker |
Microsoft Dynamics Partners with Thunderhead.com; Introduces Microsoft Dynamics CRM 2015 The companies will focus on driving omnichannel engagement and breaking down silos between marketing and sales |
CRM
May 23, 2011 |
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
CRM
March 4, 2014
Leonard Klie |
At Convergence 2014, Microsoft Previews New Dynamics CRM Functionality In his Day 1 keynote, Microsoft EVP Kirill Tatarinov showcases product enhancements resulting from recent acquisitions. |
CRM
September 2, 2011
Duke Chung |
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
CRM
September 16, 2014
Leonard Klie |
Microsoft Previews Dynamics CRM 2015 Updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing will help marketers and salespeople collaborate more effectively. |
CRM
June 2, 2014 |
Microsoft Updates Dynamics CRM Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity. |
CRM
June 2013
Leonard Klie |
Microsoft Opens Up at Convergence Company comes out of its cocoon to help customers get the most value from IT investments. |
CRM
February 2015
Maria Minsker |
Trupanion's Tailored Marketing Keeps Pet Owners Engaged Microsoft Dynamics CRM solution boosts email effectiveness and retention for the first North American pet insurance provider. |
CRM
January 1, 2006
David Myron |
Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality. |
InternetNews
March 26, 2010 |
Microsoft Shares More on Dynamics CRM Update The third community technology preview (CTP 3) for the next release of its Dynamics CRM software makes its debut. |
CRM
February 6, 2012 |
Microsoft Unveils Microsoft Dynamics CRM Mobile Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application. |
CRM
March 13, 2015
Daniel Sarfati |
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. |
InternetNews
August 4, 2010 |
Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category. |
CRM
February 28, 2012 |
Convergys Launches Convergys CRM 2.0 Convergys today released the latest version of Convergys CRM powered by Microsoft Dynamics CRM 2011. The new release is geared toward communications and utility providers. |
CRM
November 5, 2012
Judith Aquino |
Moxie Software Joins Forces with Microsoft Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM. |
CRM
February 2015
Paul Greenberg |
Gloomy CRM Forecasts Lead to New Opportunities The technology's benefits are too obvious to ignore. |
CRM
March 20, 2013
Leonard Klie |
Microsoft Wants to Take CRM Everywhere The company's stated goal is to support business users wherever they are and on whatever devices they're using. |
InternetNews
November 4, 2005
Jim Wagner |
English-Version Microsoft CRM 3.0 to Arrive Early Microsoft is moving up the time line for its release of Dynamics CRM 3.0 for English-speaking users to early December. |
CRM
November 1, 2012
Judith Aquino |
Microsoft to Update Dynamics CRM Enhancements include more social and video collaboration capabilities. |
InternetNews
March 15, 2007
Andy Patrizio |
Ballmer Pushes The Dynamic in SaaS First promised last year, Dynamics CRM as a service looks and behaves just like the on-premises version. |
InternetNews
May 16, 2011 |
Microsoft Set to Boost Dynamics CRM Updates Microsoft says it will update its customer relationship management software much more often than in the past. |
CRM
April 2014
Esteban Kolsky |
The Future of CRM Is Outcome-Driven Between company-centric and customer-centric, there needs to be a middle ground. |
Insurance & Technology
July 7, 2009
Nathan Conz |
Allstate Certifies Vertafore's Agency Management Systems Vertafore announced that its agency management systems have been certified to receive data from Allstate Corporation, streamlining the download process for the carrier's captive agents. |
CRM
April 10, 2015 |
HP Pairs with Microsoft to Deliver Digital Transformations for Industries HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences. |
CRM
October 4, 2013
Padmanabha Sivanandan |
Designing a 'Street-Smart' CRM Solution for B2C Enterprises An evolving focus on CRM has left B2Cs behind. |
CRM
February 10, 2014 |
PowerObjects Releases PowerSocial, an Dynamics CRM Add-on for Social Media Management PowerSocial Users can post and monitor Twitter and LinkedIn messages directly from Microsoft Dynamics CRM. |
InternetNews
July 12, 2010 |
Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September. |
CRM
March 5, 2014
Leonard Klie |
CRM Is in the Midst of an Expansion, Microsoft Execs Say at Convergence Microsoft's Bill Patterson says CRM has to come together with so many other business applications. |
InternetNews
March 12, 2007
David Needle |
Dynamics Takes Center Stage at Microsoft Conference Microsoft showed off its plans to increase the reach of its Dynamics product portfolio with the introduction of several new products today at its annual Convergence 2007 conference in San Diego. |
InternetNews
February 17, 2011 |
Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options. |
CRM
November 29, 2011 |
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history. |
InternetNews
October 28, 2005
Jim Wagner |
Dynamics Beta Debuts Partners will get an early look at Microsoft's new CRM offering, re-branded under the new Dynamics product line. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
CRM
May 15, 2015 |
PowerObjects Announces PowerAttachment for Microsoft Dynamics CRM PowerObjects' new PowerAttachment add-on for Microsoft Dynamics CRM syncs attachments with SharePoint and can be configured for some or all entities. |
CRM
November 2013
Paul Korzeniowski |
Mobile CRM Is Slow to Take Hold Integration hurdles slow deployments as systems largely fail to deliver significant value to users. |
InternetNews
December 28, 2010 |
Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles. |
CRM
November 2014
Eric Barkin |
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. |
CRM
July 18, 2014
Jonathan Herrick |
6.5 Ways to Crush Small Business CRM Adoption Woes You can transform reps' view of new tools from obstacle into opportunity. |
CRM
September 2013
Jim Dickie |
The Mobile CRM R(evolution) New options move focus from convenience to performance. |
InternetNews
December 18, 2007
Stuart J. Johnston |
Microsoft Dynamics CRM 4.0 Ready for Download Microsoft is releasing for download this week the latest update to its customer relationship management package. |
Search Engine Watch
August 19, 2010
Jacob Morgan |
Interactions With Transactions: Understanding Social CRM Empowering advocates and improving the customer experience is a key focal point of social customer relationship management. An introduction to the philosophy and business strategy. |
CRM
August 2012 |
The 2012 CRM Elite Though the economy has rebounded since 2008, smart businesses continue to seek inventive ways to improve their customer relationships and fill their corporate piggy banks. These four winners have done that and more. |
CRM
November 2014
Leonard Klie |
CRM Yields New Efficiencies for City Harvest The food rescue organization broadens its reach with Microsoft Dynamics. |
