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InternetNews July 12, 2010	Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September.
InternetNews September 9, 2010	Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements.
CRM December 1, 2006	The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc.
InternetNews July 12, 2010	Dynamics CRM 2011 Beta Due in September Among the new features for beta testers of Microsoft's CRM software will be stronger integration with Outlook and SharePoint.
InternetNews March 26, 2010	Microsoft Shares More on Dynamics CRM Update The third community technology preview (CTP 3) for the next release of its Dynamics CRM software makes its debut.
InternetNews February 17, 2011	Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options.
InternetNews December 6, 2010	Microsoft Targets Salesforce Customers Just in time for Salesforce's big Dreamforce conference, Microsoft makes a bid to win over new customers.
InternetNews August 17, 2010	Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation.
InternetNews November 4, 2008 Richard Adhikari	Salesforce Pushes Enterprise Collaboration As it moves more strongly into the cloud, Salesforce.com is also moving strongly into making collaboration easier.
InternetNews September 3, 2010	Salesforce CRM Gets Real-Time Contact Updates, Leads Thanks to its acquisition of Jigsaw, the SaaS player integrates real-time updates on CRM contacts to its solution.
InternetNews June 22, 2010	Salesforce Rolls Out Facebook-Like Chatter Chatter, the latest Salesforce app, is a cloud-based service for the enterprise that offers features familiar to Facebook and Twitter users.
InternetNews July 11, 2006 Andy Patrizio	Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service.
InternetNews February 17, 2010	Salesforce Chatter Takes to the Cloud SaaS firm begins invitation-only beta test of Chatter, billed as an on-demand alternative to offerings like IBM's Lotus Notes and Microsoft's SharePoint.
CRM July 1, 2004	The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools.
CRM April 1, 2008	The Pulse How Does Your Company Handle its CRM Solution?
CRM September 15, 2010 Juan Martinez	Salesforce.com's Chatter Combines Social and Mobile Hoping to arm its users with the combined power of social and mobile, Salesforce.com recently announced the availability of Chatter Mobile, an application the company claims will deliver social, mobile, and real-time collaboration.
InternetNews August 4, 2010	Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category.
InternetNews January 7, 2011	Salesforce Gets More Social With Dimdim Buy The CRM giant buys live conferencing Dimdim. What will Salesforce do with the technology?
InternetNews May 3, 2011	Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now?
CRM May 2003 Ginger Conlon	Love Is in the Air I recently attended customer events hosted by Onyx and Salesforce.com, during which these vendors were spreading the love. The love of their products, that is. Going to these events gave me the opportunity to speak to customers face-to-face about the results they're seeing from CRM.
CRM September 15, 2010 Lauren McKay	Salesforce Puts Jigsaw Together with CRM Salesforce.com has rolled out Jigsaw for Salesforce CRM.
CRM June 2, 2011 Brittany Farb	SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
CRM August 2010 David Myron	Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.
InternetNews October 28, 2005 Jim Wagner	Dynamics Beta Debuts Partners will get an early look at Microsoft's new CRM offering, re-branded under the new Dynamics product line.
InternetNews September 22, 2010	Salesforce Chats It Up With New Collaboration Tool Chatter 2, the latest installment in Salesforce's real-time collaboration tool, adds a number of features, including filters, analytics and more Twitter-like tricks.
InternetNews May 16, 2011	Microsoft Set to Boost Dynamics CRM Updates Microsoft says it will update its customer relationship management software much more often than in the past.
InternetNews November 4, 2005 Jim Wagner	English-Version Microsoft CRM 3.0 to Arrive Early Microsoft is moving up the time line for its release of Dynamics CRM 3.0 for English-speaking users to early December.
CRM September 1, 2009 David Myron	CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion.
InternetNews June 1, 2011	Salesforce.com Unveils Social Enterprise Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.
InternetNews August 19, 2010	Salesforce Q2 Sees SaaS Paying Off The company roars past analyst expectations on customers flocking to the cloud.
CRM November 2009	The Next Billion: A CRM Magazine Special Report In 1999, Marc Benioff's Salesforce.com went looking for the end of software, and a decade later found its first billion-dollar year. Now it's looking for the next billion.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
CRM August 2, 2004	Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft.
InternetNews December 18, 2007 Stuart J. Johnston	Microsoft Dynamics CRM 4.0 Ready for Download Microsoft is releasing for download this week the latest update to its customer relationship management package.
CRM September 1, 2006 Jessica Sebor	Microsoft: Expecting a Live Baby Has the software giant's on-demand application incubated for too long? To whatever extent CRM Live succeeds, the last word may be what it says about the direction of the industry as a whole.
CRM February 6, 2012	Microsoft Unveils Microsoft Dynamics CRM Mobile Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
CRM November 1, 2012 Judith Aquino	Microsoft to Update Dynamics CRM Enhancements include more social and video collaboration capabilities.
CRM February 2, 2004	Why CRM? An exclusive survey reveals the primary motivators for deploying CRM.
CRM September 24, 2013 Sarah Sluis	Simplify360 Announces Integration with Salesforce.com Update will let companies create leads or cases from social media conversations.
CRM January 1, 2006 David Myron	Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality.
InternetNews January 10, 2007 Michael Hickins	MSFT Dips Another Toe in SaaS Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.
InternetNews March 30, 2011	Salesforce.com Pays $326 Million for Radian6 Salesforce.com acquires social CRM vendor in an effort to boost social media monitoring.
CRM March 1, 2004	Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CRM June 2, 2014	Microsoft Updates Dynamics CRM Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.
CRM November 2009 Joshua Weinberger	CRM on Twitter: November 2009 What do Twitter users think of Salesforce.com?
InternetNews December 6, 2005 Jim Wagner	Microsoft's CRM For The Divisional Set Microsoft's Dynamics CRM 3.0 fills divisional roles within the enterprise.
CRM July 2, 2013 Leonard Klie	Microsoft Plans New Dynamics CRM Version for Fall Release The new fall 2013 version features a new user interface, greater integration with social and collaboration tools, and more mobile support.
CRM March 1, 2005 David Myron	What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process.
CIO May 1, 2002 Lafe Low	What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management...
Search Engine Watch August 19, 2010 Jacob Morgan	Interactions With Transactions: Understanding Social CRM Empowering advocates and improving the customer experience is a key focal point of social customer relationship management. An introduction to the philosophy and business strategy.