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CRM
January 2014
Leonard Klie |
Gamification Comes to the Contact Center Game techniques keep agents happy, engaged, and better equipped to handle interactions.   |
CRM
November 1, 2013
Anna Convery |
The Role of Gamification in the Contact Center and Back Office Gain more value from employees and customers with gamification processes. |
CRM
April 26, 2012 |
Badgeville Announces Gamification Frameworks The suite of turnkey frameworks enables rapid deployment across customer and employee applications. |
CRM
March 2012
Kelly Liyakasa |
Turning Business Into Pleasure As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation. |
CRM
December 18, 2015 |
Badgeville Gamifies Customer Success New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems. |
CRM
December 12, 2014
Bob Marsh |
Why You Need to Improve Your Gamification Strategy Now Focus on collaboration, visibility, and recognition when building motivational campaigns. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
CRM
April 20, 2015
Maria Minsker |
Verint Adds Gamification Infrastructure to Customer Engagement Optimization Portfolio The solution aims to make employees more engaged and productive. |
CRM
August 7, 2014 |
Badgeville Releases Version 6.0 of Its Gamification Platform Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment. |
CRM
May 2012
Kelly Liyakasa |
Game On! The things that make games so compelling can equally make employees, partners, [and] customers addicted to your B2B or B2C offering. |
CRM
February 22, 2013
Mike Smalls |
The Problem with Gamification Four reasons these apps fail and what you can learn from them. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CRM
November 2015
Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members |
CRM
August 31, 2012 |
Badgeville Adds Gamification for Drupal Badgeville and Acquia partner to deliver the first gamification platform capability for thousands of Drupal communities. |
CRM
February 2013
Kelly Liyakasa |
Is Gamification Overhyped? The majority of near-term gamified processes are expected to fail. |
CRM
November 18, 2015 |
Badgeville Launches Enterprise Plus Gamification Platform The enhanced platform extends gamification to digital motivation. |
CRM
March 28, 2014
Tony Ventrice |
The 5 Easiest Ways to Fail with Gamification Use the right motivators for maximum success. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
CRM
September 26, 2012
Kelly Liyakasa |
Bunchball Integrates with SugarCRM Partnership will enable enterprise-wide gamification. |
CIO
April 9, 2014
Chris Kanaracus |
Airline Hopes Gamification Can Make its Oracle ERP Users Soar WestJet's initial gamification project focuses on expense reporting |
CRM
May 2015
Maria Minsker |
10 Ways to Liven Up Your Loyalty Program Add functionality and flair to traditional rewards-based structures |
CRM
December 11, 2014
Oren Smilansky |
Badgeville Offers Its Gamification Solution Through Salesforce Sales and Service Clouds The company promises speedier deployment times and improved services for Salesforce.com customers. |
CRM
February 2013
Leonard Klie |
Case Management Takes a Dynamic Turn Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels. |
CRM
August 19, 2014
Maria Minsker |
CRM Evolution 2014 Day Two: Customer Engagement Is the Future of CRM Brands need to revise their digital, mobile, and call center strategies. |
CRM
March 27, 2013 |
Badgeville Launches Gamification Toolkit for Salesforce New integration solution helps companies increase adoption and value from their cloud application investments. |
CRM
April 25, 2014
Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
BusinessWeek
January 19, 2011
Douglas MacMillan |
'Gamification': A Growing Business to Invigorate Stale Websites A new breed of consultants, working for the likes of NBC and Playboy, promises to boost business by adding game elements to humdrum sites. |
CRM
October 2014
Leonard Klie |
Should CSRs Be Paid for Performance? Why companies must assess the effectiveness of tying agent compensation to contact center metrics. |
CRM
February 16, 2012 |
Klout Partners to Expand Influencer Analytics and Loyalty Offerings New deals are forged with Badgeville and Simply Measured. |
CRM
April 11, 2014
Anurag Kapoor |
Data-Driven Marketing Efforts Open New Doors A changing landscape calls for a shift in marketing strategies for retailers. |
CRM
December 2011
Marshall Lager |
My Latest Excuse I mentioned last month that I'd finally gotten around to reading Jane McGonigal's awesome book about gamification, Reality Is Broken, and I'm here to tell you I'm angry at myself for having put it off as long as I did. |
CRM
May 7, 2015 |
NewVoiceMedia Launches Motivate, a Sales Gamification Platform Motivate, integrated with ContactWorld for Sales and Salesforce, promises to revolutionize sales performance. |
CRM
December 2013
Marshall Lager |
New Year, New Strategies At the change of years, CRM welcomes new social, mobile, and gamification trends. |
CRM
August 2012 |
The 2012 CRM Rising Stars This year's Rising Stars represent a mix of promising young companies and seasoned veterans that are entering new markets. While their ages and sizes vary widely, they have one thing in common - their innovations are motivating people to act. |
CRM
February 2014
Sarah Sluis |
Sales Management Tools and Trends to Watch How to transform selling through coaching, collaboration technology, and sales analytics. |
CRM
April 2012
Kelly Liyakasa |
Game Mechanics Could Steer BPM Adoption Proper handling of organizational politics is a key factor. |
CRM
December 2011
Marshall Lager |
Past Is Prologue We look at the major events of this year for hints of what's to come. |
CIO
February 5, 2013
Lauren Brousell |
How Gamification Reshapes Corporate Training If you have a hard time getting employees to attend corporate training, maybe you need to add a little fun. To motivate workers to attend training courses, Deloitte put its course catalog online and added gamification. |
Search Engine Watch
November 15, 2010
Jason Cormier |
Game-Based Marketing: The Ever-Growing Trend in Social Media How collecting, points, access, status, rewards, and the like are helping companies successfully "game-ify" their marketing. |
CFO
April 15, 2012
David Rosenbaum |
The Games Businesses Play Gamification, the application of game-based psychology and mechanics to get people to act in ways you'd like them to act, may sound silly, but it isn't. |
