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CRM
November 18, 2011 |
LiveOps Integrates Twitter with the Cloud Contact Center Social media connectivity highlights the latest additions to the company's cloud-based platform.   |
CRM
November 29, 2011 |
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history. |
CRM
November 11, 2014 |
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. |
CRM
March 4, 2014
Leonard Klie |
At Convergence 2014, Microsoft Previews New Dynamics CRM Functionality In his Day 1 keynote, Microsoft EVP Kirill Tatarinov showcases product enhancements resulting from recent acquisitions. |
CRM
November 2014
Leonard Klie |
Work-at-Home Solutions Are Transforming Call Center Operations At-home agents can be as productive, if not more so, as those in the contact center. |
CRM
February 18, 2014
Sarah Sluis |
Microsoft Dynamics Release Adds Social Listening, Bolsters Marketing and Customer Care Q2 release builds on feature sets from Parature, NetBreeze, and MarketingPilot acquisitions. |
CRM
January 7, 2014
Sarah Sluis |
Microsoft Dynamics CRM Strengthens Offerings With Parature Acquisition Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM. |
CRM
June 2, 2014 |
Microsoft Updates Dynamics CRM Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity. |
CRM
March 5, 2014
Leonard Klie |
CRM Is in the Midst of an Expansion, Microsoft Execs Say at Convergence Microsoft's Bill Patterson says CRM has to come together with so many other business applications. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
InternetNews
February 17, 2011 |
Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options. |
CRM
June 2013
Leonard Klie |
Microsoft Opens Up at Convergence Company comes out of its cocoon to help customers get the most value from IT investments. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
InternetNews
January 19, 2011 |
Microsoft Unveils Next Gen CRM in the Cloud Microsoft Dynamics CRM Online is delivered ahead of the company's server version. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
CRM
October 13, 2011
Leonard Klie |
SmarterTools Moves its Help Desk Software into the Cloud New SmarterTrack application is scalable across platforms and operating systems. |
InternetNews
July 12, 2010 |
Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September. |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: Rising Stars - LiveOps (The Home Team) LiveOps' solutions for outsourcing and workforce management enable contact centers to employ work-at-home agents. |
CRM
February 2015
Maria Minsker |
Trupanion's Tailored Marketing Keeps Pet Owners Engaged Microsoft Dynamics CRM solution boosts email effectiveness and retention for the first North American pet insurance provider. |
CRM
February 24, 2012
Leonard Klie |
Aspect Inks a UC Distribution Deal with Dell Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers. |
Investment Advisor
May 2010
Dan Skiles |
More Integration Opportunities? Yes, Maybe . . . It is assumed that a cloud-based system will provide more data integration opportunities, but that may be a false assumption if there are significant gaps in the translation interface between two different programs. |
CRM
June 7, 2013
Peter Chase |
Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels. |
InternetNews
September 24, 2010 |
IBM Experimenting With Cloud-Based UC Service IBM is weighing the pros and cons of expanding its Integrated Communications Services to include a cloud-based unified communications offering. |
InternetNews
January 15, 2010 |
Unified Communications Headed for Boom Times What does Infonetics Research see as spurring on a doubling of UC product sales in the next few years? |
Information Today
March 19, 2015 |
Youredi Brings Its Ecommerce Data Integration Solution to the U.S. Ecommerce data integration solutions provider Youredi launched its integration Platform as a Service (iPaaS) in the U.S. and established a North American subsidiary. |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
CRM
July 7, 2014
Maria Minsker |
Businesses Must Answer the Call for Cloud-Based Integration With cloud platforms becoming increasingly complex, companies should strive for greater inter-connectivity. |
CIO
April 15, 2002
David L. Margulius |
How to Organize Your Agenda A starter kit for making your next I.T. integration project succeed... |
CIO
May 15, 2010
Kim S. Nash |
Cloud Computing: What CIOs Need to Know About Integration When combining cloud computing services with internal systems, confusion reigns. The reasons: lack of standards, concerns about availability and the potential for vendor lock-in. |
CRM
May 9, 2014
Peter Chase |
Leveraging Data to Drive Personalized Marketing Overcoming core obstacles is key to successful data integration. |
InternetNews
November 2, 2010 |
HP's Details Hybrid Approach to Cloud Services HP has an "Instant-On" vision of how cloud services can enhance the traditional data center infrastructure. |
PHONE+
November 24, 2009 |
ABI: Unified Communications Market Worth Billions Unified communications are on a steeply rising curve of adoption in the enterprise, according to a new ABI Research study. |
CRM
March 2015 |
The 2015 CRM Service Leaders: Customer Case Management Customer case management remained "core to support operations" in 2014, according to John Ragsdale, president of technology and research for the Technology Services Industry Association |
PHONE+
January 6, 2010
Tara Seals |
Hosted VoIP Becoming a Player ... Now Unified communications and convergence have been predicted to change the voice game for years now, and changes now surfacing could make 2010 the year that actually happens. |
Bank Systems & Technology
February 1, 2007
Ashwin Goyal |
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. |
CIO
May 13, 2010
Maryfran Johnson |
Cloud Integration Triggers Familiar Headaches There's no easy way to integrate on-premise systems with the cloud or multiple clouds with each other. |
CIO
April 15, 2011
Stephanie Overby |
Don't Buy Into the Cloud-Based Call Center -- Yet The fully cloud-enabled call center is a few years off, but that isn't preventing vendors from pitching their "call center in the cloud" solutions. Here's what's really available today and five questions you should ask before signing up. |
CRM
September 16, 2014
Leonard Klie |
Microsoft Previews Dynamics CRM 2015 Updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing will help marketers and salespeople collaborate more effectively. |
CIO
December 10, 2012
John Moore |
Cloud Service Brokerages Emerge As New Integrators A cloud service brokerage serves as an intermediary between you and your cloud service provider by aggregating multiple cloud services, integrating then with in-house apps and customizing them to meet your needs. |
InternetNews
October 28, 2005
Jim Wagner |
Dynamics Beta Debuts Partners will get an early look at Microsoft's new CRM offering, re-branded under the new Dynamics product line. |
CRM
February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
CRM
July 2, 2014
Robert Killory |
The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear. |
PHONE+
December 7, 2009
Michael Murphy |
Get Your Head in the Cloud Cloud computing can can provide additional value to new and existing clients. |
Wall Street & Technology
November 18, 2005 |
The Data Integration Challenge Regardless of business size or industry, data integration can be a sizable barrier to success that requires an enterprisewide strategy to overcome, according to a report. |
CIO
March 22, 2013
Tom Kaneshige |
Killing the Help Desk Softly - or Blowing It Up A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius Bar. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CIO
May 11, 2010
Kim S. Nash |
Cloud Computing: 5 Emerging Standards These major cloud computing standards efforts offer insight into how vendors may handle cloud interoperability |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CIO
September 19, 2013
Sharon Florentine |
Demand for Cloud Skills Still Outpaces Supply of Workers Cloud technology is a 'must-have' for organizations building out or replacing their data center architecture, but there's still a major cloud skills gap that's impeding faster adoption and growth |
