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Is Overcouponing Hurting Your Business? Marketers need to take back control over brands' coupon strategies.   |
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July 2011
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Food Processors Find Public Growth for Private Label The price differential between branded food and store brands is still there, augmented by higher quality and healthier formulations. |
InternetNews
February 8, 2008
Kenneth Corbin |
For e-Tailers, It's a Wide, Wide Web As e-commerce choices abound, nearly all online shoppers report site-hopping in a survey from JupiterResearch. |
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March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
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October 18, 2010
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5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
HBS Working Knowledge
February 24, 2014
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Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. |
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March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
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November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. |
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November 2014
Maria Minsker |
Dynamic Pricing Gains Ground But it must factor in how much customers are willing to pay. |
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November 2015
Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members |
Entrepreneur
October 2005
Melissa Campanelli |
Getting Personal Will engaging in personalized -- or 'dynamic' -- pricing help or hurt your business? And if your customers find out that you've engaged in personalized pricing, be ready to accept the consequences. |
The Motley Fool
January 19, 2010
Dayana Yochim |
Save $100 on Groceries in 3 Easy Steps Simple tips to trim all the fat from your supermarket tab. |
HBS Working Knowledge
March 22, 2004
Manda Salls |
Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. |
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November 7, 2014
Ken Bisconti |
Get on Your Customers' Holiday Wish Lists with Stellar Customer Service Equip your call center with the visibility to reduce customer struggles. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
The Motley Fool
June 29, 2004
Alyce Lomax |
Off Target? Like its rival, the discount retailer says it will miss its same-store sales forecast for June. |
InsideFlyer
September 2012 |
UseMyBenefits.com Launching later this year, UseMyBenefits.com promises, according to the company's press release, "an innovative concept to help consumers get easier access to their discounts and benefits to begin taking advantage of them." |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
U.S. Banker
May 2008
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What Have You Done For Me Lately? The challenge that retail bankers, credit-card issuers, merchants and payments-network officials face is creating a long-term relationship with a savvy consumer who is increasingly willing to switch institutional loyalties. |
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October 23, 2008
Kenneth Corbin |
Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy. |
Bank Technology News
November 2008
James S. Greene |
Capitalizing on Consumer Commerce Even in today's volatile economic climate, banks have the greatest opportunity to build relationships and connect with consumers. |
The Motley Fool
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Rich Duprey |
Foolish Forecast: Safe at Home With Safeway The grocery chain will ring up its first-quarter 2007 financial results shortly. Investors, here is what you can expect to find. |
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February 29, 2012
Judith Aquino |
First Data Connects Credit Cards to Offers and Loyalty Programs Although merchants are become increasingly adept at offering personalized online offers to consumers, credit cards and other payment cards have remained relatively untouched as a marketing tool. That is starting to change. |
The Motley Fool
November 23, 2011
Dayana Yochim |
It's Going to Be a Black Friday Like No Other Stores and shoppers have evolved since last year, making this year's post-turkey retail frenzy one that we'll all remember. |
The Motley Fool
November 24, 2009
Brian Orelli |
Here's a Dollar: Go Lose Some Weight Companies attack the wallet to try to get employees healthy. |
BusinessWeek
September 18, 2006
Justin Hibbard |
Put Your Money Where Your Mouth Is Safeway wanted a fresher, healthier image. The first step was to become fresher and healthier. |
The Motley Fool
May 9, 2011
Alyce Lomax |
Gas, Grocers, and Grim Realities Inflation hurts: Grocery stocks have gotten a whole lot riskier. |
The Motley Fool
April 30, 2007
Mike Cianciolo |
Playing It Safe at Safeway The grocery chain's strong earnings and sales weren't enough for management to increase guidance for the year. Investors, take note. |
Search Engine Watch
October 25, 2005
Shari Thurow |
Shopping Search and Merchant Reputations Consumers often look to merchant reputations on shopping search engines when deciding to make a purchase. But who determines these reputations? And can you trust them? |
The Motley Fool
December 17, 2007
Alyce Lomax |
A Safe Way to Organics? Safeway is taking its organics line further, planning to offer it not only in stores, but through other channels as well. |
The Motley Fool
October 15, 2010
Jacob Roche |
Safeway Deflates Its Way to a Profit Lower prices help spur increased sales. |
