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Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
U.S. Banker April 2008 Chris Bledsoe	Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile?
Entrepreneur December 2006 Rosalind Resnick	Extra Effort It is important for small businesses to find a bank that can provide them with good service.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
U.S. Banker May 2010 Susan Kreimer	It's Money That Matters Forget the toaster or Tupperware. Banks these days are using a far more powerful incentive to reel in new depositors: cold, hard cash.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
U.S. Banker October 2009	Noted and Noteworthy Not everyone expects Bank of America s decision to cull its roughly 6,200 branches by 10 percent to fuel a widespread rationalization of big-bank branch networks.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
U.S. Banker April 2009 Steve Garmhausen	Sun of N.J. Scores Big Sales After Bringing Reps In-House Sun National Bank in Vineland, N.J., has found a big difference between using investment sales representatives that work for a third-party broker-dealer and employing them directly.
U.S. Banker May 2008 Anthony Malakian	Extended Hours: Longer Hours Correlate To Higher Deposit Growth The term "bankers' hours" has a negative connotation and is an outdated insult at an industry where many institutions have 70-hour work weeks.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
The Motley Fool November 7, 2008 Rich Duprey	The Earnings Warning Hiding in Your Mailbox Call it the junk mail-to-earnings ratio, but the proliferation of ads, coupons, and promos stuffing your mailbox these days means that retailer advertising will be consuming a larger portion of their budgets -- and narrowing their earnings.
Registered Rep. March 1, 2003 Andre Cappon	Okay, Team, Listen Up! Whether some reps like to acknowledge it, the branch office manager is vital to the success of a given branch.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News July 2011 Michael Sisk	Umpqua Keeps Testing New Ideas Umpqua has a solid track record of branch innovation dating to the late 1990s.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
U.S. Banker July 2008 Anthony Malakian	Cap One Pins Hope On NYC Those who work and live in New York City and take public transportation have no doubt seen Capital One Bank's new advertising blitz; it's hard to miss.
On Wall Street December 1, 2010 Matthew Leung	Winning Over Clients Who Have Been Burned It's not surprising that investors and even financial advisors may be disheartened about the market. So how can advisors remain motivated and prevent clients from sitting on the sidelines?
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Systems & Technology August 5, 2004 Ivan Schneider	Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
On Wall Street May 1, 2013 Lorie Konish	Editor's Letter: Top Branch Managers Give Lessons in Leadership A run-down of the stories in this issue, identifying the top branch managers in the wealth management industry, and learning what it takes to get to the top.
U.S. Banker July 2005 Lee Conrad	Stalled Deposit Growth Challenges Community Banks The value of community bank stocks remains high, but many challenges await. Buckle up. The road ahead could get bumpy.
Bank Technology News July 2009 Michael Sisk	Branch Design Diversity is the Future Continued branch innovation -- driven by customer tastes and banks' willingness to experiment -- means that banks may one day look very different from one another.
U.S. Banker March 2010 Charles Keenan	In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty.
Fast Company September 2006 Jordan Breal	Local Hero: Frost Bank Banking as an example of the right way to treat customers.
CRM March 1, 2006	Secret of My Success: Getting More for the Money Here's how Citizens National Bank turned to a smaller CRM company for bigger results.
Bank Technology News November 2010 Sean Sposito	Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
Registered Rep. October 1, 2002 Andre Cappon	The Pygmalion Effect: The Branch Manager Sets the Tone Why are some brokerage offices within the same network consistently profitable while others are consistently unprofitable?
Bank Technology News February 2001 Helyne Klauck	Online Branch Analysis Debuts SRC LLC announced recently its development of a Web-based analysis tool that provides instant access to deposit and market data for bank branches nationwide. The tool is available to users of Alex eBanking Solutions...
Search Engine Watch August 17, 2010 Garry Przyklenk	What the Heck is Connected Marketing? SES San Francisco attendees today are learning all about how to integrate marketing tactics, such as offline advertising, paid search, search engine optimization, social media, testing, and mobile.
The Motley Fool February 25, 2011 Zeeshan Siddique	Can We Bank on American Banks? Is the grass really greener here?
Bank Systems & Technology November 20, 2008 Orla O'Sullivan	Community Banks Have the Upper Hand: BAI's RD Attendees Authenticity is the new measure by which consumers judge banks -- and in this regard community banks are in the strongest competitive position right now.
On Wall Street November 1, 2009 Helen Kearney	Back on the Front Lines Over the past few months, both UBS and Morgan Stanley Smith Barney have completed their transitions to the 'complex' management structure. Many of the branch managers affected haven't had a book of business for years and say it's not an easy thing to conjure up overnight.
Registered Rep. February 4, 2003 David A. Gaffen	Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager.