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U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News November 2009 John Adams	Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Fast Company May 2002 Chuck Salter	Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers...
Bank Technology News December 2009 Steve Bills	BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Technology News August 2009 Michael Sisk	Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Technology News November 2010 Sean Sposito	Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.
Bank Systems & Technology March 31, 2005 Phil Britt	Higher Education Hooking customers at a young age is a sure way to build future business. WSFS Bank, a subsidiary of WSFS Financial Corp. saw an opportunity to capture the business of students at the University of Delaware by providing low-cost remote channels for most of their banking needs.
U.S. Banker October 2009 Hal Tilbury	Teller Flow at the Heart of Capture's ROI In making the move to remote deposit capture it is critical that banks keep an open mind and seriously consider item capture at the teller workstation.
Bank Technology News March 2010 John Adams	3. Hampden's Tellers Capture Images, Savings While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Technology News July 2011 John Adams	Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
Bank Technology News January 2007 John Adams	Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms.
U.S. Banker March 2010 Charles Keenan	In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
U.S. Banker January 2003 John Engen	The Caffeine In Commerce Commerce Bancorp CEO Vernon Hill is laughing his head off these days. why not? His bank is an investor's dream and a rival's nightmare. Welcome to the big apple.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
Bank Technology News July 2011 Michael Sisk	Umpqua Keeps Testing New Ideas Umpqua has a solid track record of branch innovation dating to the late 1990s.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
Bank Systems & Technology April 19, 2008 Paula Damiano	Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution All 178 branches of Spokane, Wash.-based Sterling Savings Bank now feature West Hills, Calif.-based Full-Service Banking Solutions' front-counter Teller Deposit Automation solution.
Bank Technology News July 2009 Michael Sisk	Branch Design Diversity is the Future Continued branch innovation -- driven by customer tastes and banks' willingness to experiment -- means that banks may one day look very different from one another.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Bank Systems & Technology July 1, 2005 Maria Bruno-Britz	Branch In a Box As financial technology matures, banks are beginning to reevaluate the manner in which they utilize their ATMs. As a result, the ATMs of the future will provide users with a much richer banking experience than ever before.
Job Journal July 29, 2007	Career Snapshot: Bank Teller Bank tellers have many skills, ranging from simple deposits and withdrawals to foreign currencies and commercial accounts.
Bank Systems & Technology February 21, 2008 Maria Bruno-Britz	Mitek Mobile Phone Remote Check Capture Offers New Channel Choice Mitek Systems' ImageNet Mobile Deposit software captures check images using the increasingly powerful cameras built into many mobile phones, enabling check deposits and bill payments.
Bank Systems & Technology March 10, 2004 Ivan Schneider	TransAtlantic Farms Out Check Images Miami bank's courier costs melt like a snowball in South Beach
Bank Systems & Technology April 6, 2009 Orla O'Sullivan	Internet Banks Poised to Prosper Amid Crisis As consumers seek the best rates and banks look to cut costs, direct banks will enjoy a surge in deposits, and branch traffic will stagnate, TowerGroup predicts.
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
CIO November 1, 2000 Heather Harreld	Pick-Up Artists At Enterprise Rent-A-Car, customer service goes well beyond the company's We'll pick you up tag line. And IT plays an important role in helping employees focus on customers...
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
Bank Systems & Technology February 1, 2007 Nancy Feig	Commerce Bank Automates Its Tellers The bank bring its teller platform up to speed with Getronics' help.