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Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Registered Rep. October 9, 2008	Smith Barney Closing Branches, Letting Managers Go As part of a larger cost-cutting effort, Smith Barney is consolidating some of its branch offices and laying off a number of its branch managers.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News May 1, 2008 Anthony Malakian	Turns Out, If You Build It They'll Stop Coming Lowered branch transaction volume may not have been the intended result of a successful remote-deposit capture campaign, but that is exactly what's happening.
Bank Systems & Technology January 14, 2004 Ivan Schneider	RBC Tracks Branch Traffic One Step at a Time Royal Bank of Canada automatically monitors branch traffic with computer vision tools
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Systems & Technology November 30, 2004 Ivan Schneider	NetBank Questions Branch Growth Internet banking business models don't die - they just go to hell and regroup.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News July 2011	Rethinking the Branch Branch traffic is declining as consumers gravitate toward web and mobile channels. But two-thirds of consumers still wouldn't choose a branchless bank.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology April 6, 2009 Orla O'Sullivan	Internet Banks Poised to Prosper Amid Crisis As consumers seek the best rates and banks look to cut costs, direct banks will enjoy a surge in deposits, and branch traffic will stagnate, TowerGroup predicts.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
Bank Systems & Technology May 14, 2009 Katherine Burger	Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation Xiamen International Bank first to adopt innovative new solution to optimize branch efficiency.
Bank Technology News November 2010 Sean Sposito	Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.
Bank Technology News September 2010	PNC and TD Expand their Networks The only bank permitted to officially use the words "Green Branch" by the U.S. Patent and Trademark Office, PNC has opened new banking centers in Pennsylvania, New Jersey and Virginia, bringing its total national network of LEED-certified branches to 84.
U.S. Banker October 2009	Noted and Noteworthy Not everyone expects Bank of America s decision to cull its roughly 6,200 branches by 10 percent to fuel a widespread rationalization of big-bank branch networks.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Technology News June 2007 John Adams	Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs
Registered Rep. February 4, 2003 David A. Gaffen	Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager.
Bank Technology News January 2003 Charlotte Dunlap	CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines.
Bank Technology News December 2003 John Adams	BofA's Fleet Of Headaches Bank of America bit off a mouthful when it bought FleetBoston, and the digestion promises to be long, fraught with all the trials and tribulations emerge in the wake of such consumption.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
Bank Systems & Technology August 5, 2004 Ivan Schneider	Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
U.S. Banker December 2010	Get Creative & Innovative As community banks confront their many challenges, some are coming up with inventive strategies to attract more deposits, generate fee income, branch more cheaply, support local businesses and improve their communities. Here are nine ideas that just might be worth borrowing.
Registered Rep. July 13, 2010 Susan Konig	BOMs Work More, Earn Less In the 1970s through the early 1990s, plenty of financial advisors hoped one day to become branch managers.
Entrepreneur December 2006 Rosalind Resnick	Extra Effort It is important for small businesses to find a bank that can provide them with good service.
Bank Systems & Technology September 26, 2004 Katherine Burger	My Kind of Town In a booming town that is already very heavily "banked" (in party-hearty Hoboken, probably only bars and pizza joints outnumber ATMs and branches in terms of locations), it will be interesting to track Commerce's progress.
On Wall Street December 1, 2010 Matthew Leung	Winning Over Clients Who Have Been Burned It's not surprising that investors and even financial advisors may be disheartened about the market. So how can advisors remain motivated and prevent clients from sitting on the sidelines?
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Registered Rep. March 1, 2003 Andre Cappon	Okay, Team, Listen Up! Whether some reps like to acknowledge it, the branch office manager is vital to the success of a given branch.