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Bank Technology News
November 2009
John Adams |
Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.   |
Bank Technology News
June 2005
John Adams |
Sales Prospects: County's Tellers Will Tell About New Leads Experts say the industry is still unsure about how much tellers should be involved in cross-sell efforts, but Pennsylvania's County National Bank is sure the teller window is a great place to find leads. |
U.S. Banker
October 2009
Hal Tilbury |
Teller Flow at the Heart of Capture's ROI In making the move to remote deposit capture it is critical that banks keep an open mind and seriously consider item capture at the teller workstation. |
Bank Technology News
December 2003
Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. |
Bank Technology News
January 2003
Charlotte Dunlap |
CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines. |
Fast Company
May 2002
Chuck Salter |
Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers... |
Bank Technology News
August 2009
Michael Sisk |
Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches. |
Bank Systems & Technology
March 11, 2004
Vicki Gerson |
Commerce Bank Goes on the Offensive To Fight Attrition Gains ammunition from Harte-Hanks' DDB to stave off customer defections. |
Bank Systems & Technology
April 19, 2008
Paula Damiano |
Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution All 178 branches of Spokane, Wash.-based Sterling Savings Bank now feature West Hills, Calif.-based Full-Service Banking Solutions' front-counter Teller Deposit Automation solution. |
Bank Systems & Technology
April 24, 2008
Anne Rawland Gabriel |
MCNB Banks Unlocks the Potential of Electronic Check Capture Realizing the promise of electronic check capture required visionary thinking on the part of Welch, W.Va.-based MCNB Banks. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
Bank Technology News
March 2010
John Adams |
3. Hampden's Tellers Capture Images, Savings While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian. |
U.S. Banker
May 2011
Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience. |
Job Journal
July 29, 2007 |
Career Snapshot: Bank Teller Bank tellers have many skills, ranging from simple deposits and withdrawals to foreign currencies and commercial accounts. |
Bank Technology News
December 2009
Steve Bills |
BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person. |
Bank Technology News
December 2008
Rebecca Sausner |
Pushing BI Over Branch Network NorthWest improves customer experience and increases efficiency by upgrading its teller and platform software. |
The Motley Fool
October 4, 2007
Emil Lee |
What's in Store for Commerce Bancorp? Toronto-Dominion Bank buys Commerce Bancorp, scooping up their 444 branches with an average of $100 million in deposits per branch, as well as a company adept at growing and gathering deposits. Investors, take note. |
Bank Technology News
January 2007
John Adams |
Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms. |
The Motley Fool
April 13, 2005
Stephen D. Simpson |
Commerce Bancorp: Growth at What Price? Commerce Bancorp delivers the goods in terms of growth, but the expense structure could be a problem in the future. Investors, take note. |
Bank Technology News
July 2011
John Adams |
Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location. |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
Bank Systems & Technology
January 1, 2007
Vicki Gerson |
May I See Your I.D., Please? Chicago-based Labe Bank adds photo I.D. scanning capabilities to its teller-level fraud prevention. |
Bank Systems & Technology
June 24, 2008
Paula Damiano |
IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security. |
Bank Technology News
June 2004
Holly Sraeel |
If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment. |
The Motley Fool
June 23, 2004
Dayana Yochim |
Beware of Your Bank Teller You shouldn't dismiss a bank's services outright. Those teller tips can be useful in earmarking potential shortcomings in your money management. |
Bank Technology News
January 2002
Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
U.S. Banker
January 2003
John Engen |
The Caffeine In Commerce Commerce Bancorp CEO Vernon Hill is laughing his head off these days. why not? His bank is an investor's dream and a rival's nightmare. Welcome to the big apple. |
Bank Technology News
August 2010
John Dodge |
Keystrokes That Pay Attention Econiq captures customer information and tailors bank promotions and programs to particular customer sets served by the bank's staff. |
Bank Systems & Technology
March 31, 2005
Phil Britt |
Higher Education Hooking customers at a young age is a sure way to build future business. WSFS Bank, a subsidiary of WSFS Financial Corp. saw an opportunity to capture the business of students at the University of Delaware by providing low-cost remote channels for most of their banking needs. |
Bank Systems & Technology
November 3, 2003
Ivan Schneider |
Check 21 or Bust? Capco survey sheds light on check processing trends |
Bank Technology News
May 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers. |
U.S. Banker
October 2001
Jack Milligan |
He'll Take Manhattan Disdainful of his rivals, Vern Hill, CEO of New Jersey's Commerce Bancorp, is plunging into the New York City retail banking market. He is determined to beat the world's biggest banks in their own backyard, and then to move north to Boston... |
Bank Systems & Technology
June 2, 2004
Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. |
U.S. Banker
April 2004
Jacob Ward |
Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is. |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
U.S. Banker
December 2010
Matt Monks |
Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours. |
U.S. Banker
July 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction. |
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |
Bank Technology News
March 2010
Rebecca Sausner |
1. Union Savings Breaks Security Barriers, Arrests Fraud There aren't too many one-of-a-kind, leading edge community bank IT projects, but Union Savings Bank's integration of its video surveillance system with biometric recognition and search software and its Fiserv teller platform surely makes that list. |
InternetNews
May 17, 2004
Clint Boulton |
Microsoft Refreshes Commerce Server The software features new business management tools to drive efficiency; Microsoft also outlines future plans for the application. |
Bank Systems & Technology
February 27, 2006
Ivan Schneider |
Barclays Inks Support Deal With Getronics Getronics replaces EDS, which previously provided IT support to the bank... Clarification: In the article, Eight Banks Join SAP In Development of Service-Oriented Architecture... |
CRM
February 2, 2004
Martin Schneider |
Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics. |
U.S. Banker
August 2010
Alan Kline |
Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling. |
BusinessWeek
August 11, 2003
Amy Barrett |
Is This Banker Too Brazen? Commerce Bancorp's Vernon Hill has led a rapid expansion, but his style is raising a few eyebrows |
The Motley Fool
January 17, 2007
Nathan Parmelee |
Keep an Eye on Commerce Commerce Bank is swirling in uncertainty, but its prospects for continued deposit growth are worth investors' attention. |
Bank Systems & Technology
January 21, 2009
Peggy Bresnick Kendler |
First Community Federal Credit Union Implements IMM Solution Parchment, Mich.-based First Community Federal Credit Union has implemented the Teller Item Capture solution interfaced with DataSafe. |
Bank Systems & Technology
March 29, 2006 |
New Products NCipher Secures Data With Encryption... TIBCO Enhances Development Tool... S1 Upgrades Teller Offering... etc. |
Bank Technology News
March 2008
Michael Dumiak |
Commerce Is Finding Middle Ground Commerce Bank is turning its attention to technology with impressive results: its robust, off-the-shelf, Corillian-CheckFree-Fiserv free on-line banking channel for small business is signing up customers at a rapid clip. |
Bank Technology News
June 2004
Michael Sisk |
Two Banks Beef Up Operations With S1 Charter One and Valley National sought to improve call handling, cut paperwork and reduce training of customer-service reps. |
Bank Systems & Technology
March 29, 2006
Ivan Schneider |
Commerce Enhances the 'Convenience Experience' Commerce Bancorp's free offerings now run the gamut from coin counting to online wealth management. |
