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Bank Technology News November 2009 John Adams	Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.
CRM February 2, 2004 Martin Schneider	Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics.
Bank Technology News March 2010 John Adams	3. Hampden's Tellers Capture Images, Savings While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Technology News December 2008 Rebecca Sausner	Pushing BI Over Branch Network NorthWest improves customer experience and increases efficiency by upgrading its teller and platform software.
Bank Technology News June 2005 John Adams	Sales Prospects: County's Tellers Will Tell About New Leads Experts say the industry is still unsure about how much tellers should be involved in cross-sell efforts, but Pennsylvania's County National Bank is sure the teller window is a great place to find leads.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Systems & Technology June 1, 2005 Peggy Bresnick Kendler	Contact/Call Centers No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News August 2009 Michael Sisk	Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches.
Bank Technology News January 2003 Charlotte Dunlap	CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines.
Bank Technology News January 2011 Rebecca Sausner	Green Lighting the Script The sure way to make money selling products to banks these days is to peg your pitch to "compliance."
Bank Technology News May 2007 Glen Fest	Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers.
U.S. Banker July 2007 Glen Fest	Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction.
U.S. Banker October 2009 Hal Tilbury	Teller Flow at the Heart of Capture's ROI In making the move to remote deposit capture it is critical that banks keep an open mind and seriously consider item capture at the teller workstation.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
Bank Technology News January 2007 John Adams	Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology February 1, 2007 Nancy Feig	Commerce Bank Automates Its Tellers The bank bring its teller platform up to speed with Getronics' help.
Bank Technology News December 2009 Steve Bills	BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News June 2004 Holly Sraeel	If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment.
Bank Systems & Technology August 5, 2004 Ivan Schneider	Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved.
Bank Systems & Technology June 24, 2008 Paula Damiano	IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Technology News July 2011 John Adams	Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location.
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
U.S. Banker January 2010 Darryl Demos	Bank Branches: The Changing Nature of Work and Workers In today s changing times, banks will need to evaluate and evolve their branch workforce strategies to meet not only the changing needs and interaction preferences of their customers, but also the flexibility requirements of the available labor pool.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Technology News June 2007 John Adams	Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Technology News March 2010 Rebecca Sausner	1. Union Savings Breaks Security Barriers, Arrests Fraud There aren't too many one-of-a-kind, leading edge community bank IT projects, but Union Savings Bank's integration of its video surveillance system with biometric recognition and search software and its Fiserv teller platform surely makes that list.
Job Journal July 29, 2007	Career Snapshot: Bank Teller Bank tellers have many skills, ranging from simple deposits and withdrawals to foreign currencies and commercial accounts.
CRM May 2003 Ginger Conlon	Good Advice E.piphany has introduced two vertical versions of its E.piphany Interaction Advisor: Interaction Advisor for Retail Finance and Interaction Advisor for Telecommunications. The focus of the products is on cross-selling and retention, respectively.
Bank Systems & Technology August 25, 2008 Maria Bruno-Britz	Midtier Banks Must Transform Operations to Succeed in Troubled Economy In the face of the current economic turmoil, opportunities still exist for those banks willing to embrace new ways of thinking. Midsize banks in particular stand to benefit from shedding old processes and sales practices that can undermine performance.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
Bank Systems & Technology April 24, 2008 Anne Rawland Gabriel	MCNB Banks Unlocks the Potential of Electronic Check Capture Realizing the promise of electronic check capture required visionary thinking on the part of Welch, W.Va.-based MCNB Banks.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Systems & Technology January 14, 2004 Steven Marlin	Sharpening Aim at Retail Banking Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
AskMen.com Ian Lang	Things Your Bank Doesn't Want You To Know Here are a few insider secrets you should know before opening a bank account.
Job Journal May 9, 2004 Rich Heintz	Banking Careers: Deposit a Resume at Your Local Branch As many banking concerns (both large and small) continue to expand, the the job opportunities increase as well. There are numerous job openings statewide on the Bankers Association website, as well as countless other regional help-wanted resources.