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Bank Technology News July 2006 John Adams	Customer Service: MWA's Open 24/7 Without Staffers Outsourcing provides real-time service to the member bank's Web operation without adding lots of its own customer-facing employees or expensive facilities.
Bank Systems & Technology February 21, 2008 Jim Eckenrode	Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology May 14, 2009 Katherine Burger	Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation Xiamen International Bank first to adopt innovative new solution to optimize branch efficiency.
CRM September 2011 Leonard Klie	Market Focus: Financial Services--Retail Banks Need an Overhaul Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
The Motley Fool September 7, 2011 Zeeshan Siddique	HSBC Resorts to Layoffs to Improve Profits Bank resorts to job cuts and divestment to cut costs.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Technology News October 2008 Anthony Jabbour	For Cost Cuts BPO and SaaS Still Deliver Banks are constantly looking for ways to dramatically reduce their IT costs; some banks have already launched programs targeted at cost reductions in the range of 50 percent.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
Bank Systems & Technology December 28, 2008	The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
Bank Systems & Technology January 8, 2009 Jeanne Capachin	Institutions With Capital May Find Vendors in the Mood to Deal For institutions that remain well-capitalized, the best advice is to move full steam ahead. If the need is real and solutions are available, this will be the best time to move ahead with a strategic investment.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
The Motley Fool September 12, 2005 Stephen D. Simpson	Commerce Still Yields to the Rules Even if investors think Commerce Bancorp is changing the game, it's still affected by the same banking realities. For those who can look at higher-risk/higher-reward situations, this could be the sort of momentary stumble that lets you get in at a better (and safer) price.
Bank Systems & Technology February 10, 2004 Jim Eckenrode	The More Things Change... For big banks, retail's over half the pie.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
U.S. Banker August 2008 Jim Bolton	The Strategic Case for Outsourcing Back-Office Chores It's more critical than ever that banking executives weigh further efficiencies and fresh initiatives to retain and attract customers. This is where business process outsourcing increasingly enters the picture.
U.S. Banker April 2009 Glen Fest	Small Bank Divide Now a Trap? Community banks have been steadily losing market to larger competitors for two decades now.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Wall Street & Technology April 14, 2008 Cory Levine	Gartner Offers Financial Institutions Tips to Broaden Client Relationships By helping customers better manage their finances with access to external data, financial institutions can broaden their customer relationships and meet some of their own short-term cost and revenue challenges.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
Bank Technology News February 2005 Shane Kite	Customer Service: Getting A Decision And $$ In One Step Firms like Provident are increasing loan volume, workforce efficiency and customer service by introducing straight-through processing to all aspects of the loan process
The Motley Fool July 18, 2006 Stephen D. Simpson	M&T Bank Waits for Help While one can appreciate the virtues of M&T as a well-run bank and a less volatile investment option, it's not a particularly striking value today.
The Motley Fool July 19, 2005 Stephen D. Simpson	Wachovia Gets the Edge -- Again Solid growth, improving efficiency, and a reasonable valuation may spell opportunity.
National Defense January 2013 Valerie Insinna	Defense Department Attempts to Eliminate Info-Tech Redundancies In 2013, infrastructure consolidation and interoperability will drive how the Defense Department spends its information technology budget, but companies might find growth in the area of tactical communications, said an analyst.
Bank Technology News October 2008 Anthony Malakian	CRM the Top Priority Looking to grab marketshare, many institutions plan to throw money at customer relationship management and sales automation solutions over the next two years.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
The Motley Fool July 14, 2005 Stephen D. Simpson	The Business of Commerce Commerce Bancorp is a growth leader in banking, but expenses and returns will matter eventually. For now, this is an aggressive and sometimes controversial growth story.
The Motley Fool March 31, 2010 Matt Koppenheffer	More Banking Panics Are on the Way Short-term lending agreements between banks prime the system for bank runs.
Bank Systems & Technology June 1, 2005 Peggy Bresnick Kendler	Contact/Call Centers No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Systems & Technology June 1, 2004 Lisa Smith	Regaining a Positive Attitude Bankers are feeling better about the economy and their business prospects - and that's translating into renewed IT activity and spending.
Job Journal April 12, 2009	Career Snapshot: Loan Processors Loan processors are the people most of us depend on for life's biggest purchases.
The Motley Fool December 18, 2009 Matt Koppenheffer	Should You Be Buying Bank Stocks? The banking industry has taken a shellacking in recent years. But does that mean investors should be shunning the sector?
U.S. Banker July 2009 Glen Fest	The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
Bank Systems & Technology February 21, 2008 Maria Bruno-Britz	Comerica Awards BPO Contract to Accenture Accenture will provide COmerica with outsourced management of its procurement operations.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
The Motley Fool November 17, 2004 Lawrence Meyers	A REIT to Beat As with all investments, particularly with ones involving banks, it behooves you to really dive into the company's 10-K. American Financial Realty Trust may have the perfect concept.
CRM September 8, 2015 Dan Moultrie	Financial Institutions Should Bank on Knowing Their Customers Finding out what customers want, and how they prefer to interact, is to key to profitability.
Bank Technology News April 2009 Steve Marlin	Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time.
The Motley Fool January 17, 2006 Stephen D. Simpson	Growth, at a Cost, for Commerce Bancorp Loan and deposit growth is torrid, but so is growth in expenses. Investors, take note.
The Motley Fool July 25, 2006 Stephen D. Simpson	Peering Through KeyCorp's Keyhole Despite limited short-term potential, focusing on community banking could help future results. Investors shouldn't rush snap up these shares, but they could certainly do worse than buying KeyCorp today with idea of holding for a period of several years.
The Motley Fool April 13, 2005 Stephen D. Simpson	Commerce Bancorp: Growth at What Price? Commerce Bancorp delivers the goods in terms of growth, but the expense structure could be a problem in the future. Investors, take note.
Bank Technology News August 2007 Alenka Grealish	The Web: Mature, Yet New Internet banking shows signs of maturing but few signs of aging as innovation continues to flow.
Bank Technology News May 2003	By The Numbers When it comes to customer service, bank customers still want to talk to an actual person when they dial into a call center, but that may change.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker June 2009 Steve Culp	Integrating Risk Management with Financial Performance In addition to regulatory headwinds, U.S. banks will have to face a new vanguard of foreign competitors -- both domestically and abroad.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.