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InternetNews February 20, 2004 Robyn Greenspan	E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
InternetNews June 1, 2005 Susan Kuchinskas	Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.
InternetNews August 16, 2005 Susan Kuchinskas	Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
InternetNews August 19, 2008 Kenneth Corbin	Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz	Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.
CRM November 16, 2010 Lauren McKay	Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.
InternetNews October 28, 2008 Kenneth Corbin	Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.
InternetNews December 18, 2006 Roy Mark	If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.
InternetNews December 30, 2009	Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
InternetNews August 14, 2007 Nicholas Carlson	What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
InternetNews August 18, 2009	Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.
InternetNews October 27, 2009	Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.
The Motley Fool March 5, 2008 Selena Maranjian	You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.
PHONE+ May 20, 2009	Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
InternetNews May 24, 2010	Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.
Food Engineering December 1, 2005	Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.
InternetNews January 11, 2006 Susan Kuchinskas	Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.
Information Today April 29, 2010 Peggy Garvin	Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.
Food Processing January 2009	Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.
Information Today July 31, 2008	ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.
BusinessWeek March 5, 2007	Cash Registers Are Ringing Online Online sales will only grow in importance when it comes to gauging the health of consumer spending.
CRM December 2015 Leonard Klie	Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
InternetNews December 27, 2007 Sean Michael Kerner	Amazon Records Best Year Ever Booming growth for Amazon, although apparently customers aren't quite as happy as they used to be.
The Motley Fool May 15, 2007 Tim Beyers	United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United.
InternetNews April 28, 2009 Kenneth Corbin	Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.
InternetNews January 5, 2009 Judy Mottl	E-commerce Silver Lining Despite Holiday Dip While consumers bought less overall, some online areas experienced good growth.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
Home Theater June 4, 2007	Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index.
InternetNews August 12, 2008 Kenneth Corbin	Inflation, Credit Crunch Hit e-Commerce Analysts see e-commerce growth tailing off, but also note opportunities for those who can weather the storm.
The Motley Fool November 7, 2007 Selena Maranjian	Find the Fastest Broker Sites Does your brokerage handle orders lickety-split? When shopping for a new brokerage, consider their fees, their selection of funds, and also, their efficiency.
PC Magazine April 27, 2011 Ben Gottesman	Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops.
CRM August 31, 2010 Koa Beck	Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
InternetNews July 14, 2005 Tim Gray	Sunny Outlook Holds For e-Commerce E-commerce sales and online travel bookings are rising faster than offline sales and bookings, even as some consumers are weary of security breaches.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
Registered Rep. December 8, 2015	2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain.
The Motley Fool February 8, 2011 Brian Stoffel	Don't Be Scared Away by This Stock's Lowered Guidance If you're a long-term investor in Amazon this outlook is a blessing in disguise.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
HBS Working Knowledge October 10, 2011 Lal & Alvarez	Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away.
PC Magazine August 21, 2006 Cade Metz	The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report.
The Motley Fool September 8, 2008 Anders Bylund	Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL.
InternetNews October 23, 2008 Kenneth Corbin	Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy.
Insurance & Technology March 9, 2007 Nathan Conz	The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service.
PC Magazine July 29, 2008 Segan & Griffith	The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech.
InternetNews November 27, 2006 Nicholas Carlson	E-Commerce Makes Hay on Black Friday Shoppers clicked their way to record revenues for Internet retailers.