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InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.   |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
InternetNews
December 18, 2006
Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. |
InternetNews
December 30, 2008
Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
InternetNews
June 1, 2005
Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. |
InternetNews
August 14, 2007
Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. |
BusinessWeek
March 5, 2007 |
Cash Registers Are Ringing Online Online sales will only grow in importance when it comes to gauging the health of consumer spending. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
CRM
December 2015
Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays |
The Motley Fool
March 5, 2008
Selena Maranjian |
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
Food Engineering
December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year. |
Information Today
April 29, 2010
Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. |
Food Processing
January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. |
InternetNews
November 27, 2006
Nicholas Carlson |
E-Commerce Makes Hay on Black Friday Shoppers clicked their way to record revenues for Internet retailers. |
CRM
August 31, 2010
Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites. |
InternetNews
April 28, 2009
Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age. |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
The Motley Fool
May 15, 2007
Tim Beyers |
United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United. |
InternetNews
August 12, 2009 |
Economy Sends E-sales Into Negative Territory Overall online retail spending continues to slip in the second quarter, though some categories still post solid gains. |
Entrepreneur
August 2002
Mark Henricks |
Competitive Pricing Reverse online auctions will have suppliers racing to beat each others' bids. It is only a matter of time before small companies use them. |
InternetNews
July 22, 2009 |
eBay Tops Estimates as Profits Plunge 29% eBay's core business continues its woes, but executives point to signs of stability and strength at PayPal and Skype. |
InternetNews
May 11, 2009
Michelle Megna |
It's Deja Vu With Flat E-Commerce Growth in Q1 E-commerce sales show no change in year-over-year data out from comScore. |
The Motley Fool
June 6, 2005
Alyce Lomax |
Yahoo!'s Bid for Auctions The Internet giant removes listing fees for its U.S. auction site. With eBay's revenue growth slowing and signs that maybe eBay's losing some of its charm, the time to launch an offensive seems a bit overdue. |
Financial Advisor
May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. |
The Motley Fool
September 21, 2010
Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index. |
Searcher
September 2000
Simone Friedman |
E-Commerce by the Numbers: Research Sources and Solutions Traditional sources of quantitative industry data are not very useful when it comes to e-commerce and that can make research on e-commerce companies difficult. This article will try to show you where to start your search and to point out some caveats to keep in mind along the way... |
InternetNews
December 19, 2006
Nicholas Carlson |
EBay To Scuttle Chinese Site EBay plans to turn off its main auctions Web site in China after years of heavy investments. |
The Motley Fool
September 8, 2008
Anders Bylund |
Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL. |
Insurance & Technology
March 9, 2007
Nathan Conz |
The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service. |
HBS Working Knowledge
October 4, 2004
Marc J. Epstein |
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. |
Search Engine Watch
August 28, 2009
Chris Boggs |
Common SEO Problems of E-commerce Sites All sites must address technical infrastructure, content and linking strategies. For large e-commerce sites, some problems in these areas are magnified due to the size and complexity of their sites. |
CRM
August 12, 2013
Maria Minsker |
Smartphone Users Spent More Time on Retail Sites, Study Reveals Time spent on mobile retail sites is up 400 percent since 2010. Results from a related study revealed that e-commerce in general is performing solidly this year. |
The Motley Fool
April 17, 2007
Selena Maranjian |
Go Shopping Via Reverse Auctions With traditional auctions, buyers bid on items, driving up the price until no one wants to bid anymore or the time runs out. With reverse auctions, an item's price starts out high, and then drops -- until someone buys it, ideally. |
InternetNews
June 18, 2010
David Needle |
Google Commerce Search 2.0 Reups e-Tail Play Search giant refreshes search optimization offering for online retailers with a host of new features to drive e-commerce and compete with heavyweights like Amazon. |
InternetNews
May 12, 2009
Michelle Megna |
Focus on SEO, Open Source to Boost Online Sales Even in a recession, e-commerce firms can improve sales while cutting costs - Gartner provides five strategies for doing so in a report. |
The Motley Fool
December 30, 2011
Rebecca Lipman |
Online Retail: Amazon Trouble a Signal of Trouble for Other Online Retailers? Do you think these online retailers will take a hit? Are any of them on your watchlist?: Amazon.com... E-Commerce China Dangdang... eBay... IAC/InterActiveCorp... Overstock.com... |
CIO
June 1, 2003
Mohanbir Sawhney |
Forward Thinking About Reverse Auctions It's easy to overestimate the value of this online procurement tool. |
CFO
January 1, 2004
John Edwards |
The New New Economy Don't look now, but E-commerce -- and E-commerce companies -- are staging a comeback. |
