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Bank Systems & Technology February 17, 2009 Maria Bruno-Britz	Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.
CRM December 2015 Leonard Klie	Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
Food Engineering December 1, 2005	Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Information Today July 31, 2008	ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
InternetNews December 30, 2009	Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.
InternetNews August 16, 2005 Susan Kuchinskas	Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.
InternetNews June 1, 2005 Susan Kuchinskas	Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.
PHONE+ May 20, 2009	Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.
InternetNews October 28, 2008 Kenneth Corbin	Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.
InternetNews October 27, 2009	Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.
CRM November 16, 2010 Lauren McKay	Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.
PC Magazine August 29, 2007 Neil J. Rubenking	Put Vista PCs to the Test Is it safe to buy PC's with Windows Vista?
InternetNews August 14, 2007 Nicholas Carlson	What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
The Motley Fool September 21, 2010 Gabriel Perna	Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.
InternetNews August 19, 2008 Kenneth Corbin	Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
CRM August 31, 2010 Koa Beck	Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
Information Today April 29, 2010 Peggy Garvin	Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.
InternetNews August 18, 2009	Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.
Food Processing January 2009	Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.
InternetNews February 20, 2004 Robyn Greenspan	E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
Home Theater June 4, 2007	Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
CRM January 25, 2013 Leonard Klie	Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
CRM June 2015	Required Reading: The Wallet Allocation Rule Is a Better Metric for Businesses Net Promoter and satisfaction scores paint an incomplete picture. In their new book, Timothy Keiningham and others offer a fresh approach to measuring business impact.
InternetNews February 19, 2008 Kenneth Corbin	Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.
PHONE+ June 19, 2009 Khali Henderson	Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay.
InternetNews December 18, 2006 Roy Mark	If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.
Registered Rep. December 8, 2015	2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain.
CRM February 7, 2011	Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
CRM April 2014 Leonard Klie	Contact Center Satisfaction Dropped 10 Percent in 2013 Companies can rebound by providing more multichannel customer service options.
IndustryWeek February 1, 2007 John S. McClenahen	Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction.
The Motley Fool March 5, 2008 Selena Maranjian	You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.
The Motley Fool August 2, 2010	Sprint's Hidden Upside Sprint Nextel reported earnings last week, and one of the big points of the conference call was what CEO Dan Hesse called a "two-and-a-half-year companywide obsession" with customer satisfaction.
Insurance & Technology March 9, 2007 Nathan Conz	The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service.
Financial Planning June 1, 2007 Kathy Gevlin	Advisor Pulse The happiest financial advisors really do put their clients first, asserts the first study of advisor satisfaction.
PC Magazine August 17, 2004 Michael J. Miller	What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
BusinessWeek December 10, 2009 Marshall & Kelly Goldsmith	How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
The Motley Fool January 13, 2012 Dari FitzGerald	Nasdaq Proves Nothing Is Written in Stone If you don't like your returns, just wait a few minutes.
InternetNews January 11, 2006 Susan Kuchinskas	Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.
Global Services May 1, 2007 Imrana Khan	More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study.
The Motley Fool August 14, 2007 Alyce Lomax	A Consumer Nod for Yahoo! Yahoo! pulls ahead of Google in a customer-satisfaction survey, possibly because its management strategy is more focused on making customers happy, not just on competition.