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CRM
June 18, 2015
Michael Cholak
Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters. mark for My Articles similar articles
CRM
August 2003
Paul Greenberg
Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction. mark for My Articles similar articles
CRM
September 1, 2007
Woody Driggs
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction. mark for My Articles similar articles
InsideFlyer
December 2014
Loyalty Program Fraud Skift recently reported that 72 percent of airline loyalty programs have fallen victim to fraud. mark for My Articles similar articles
PHONE+
Don Farrell
Use the 3 Rules in Loyalty Sales Calling, Drive the Greatest Revenue Results Loyalty, vs. any other adjective or adverb you can come up with, is the best way to approach selling your potential clients for immediate and long-term results. mark for My Articles similar articles
InternetNews
May 24, 2010
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. mark for My Articles similar articles
CRM
January 1, 2006
Lior Arussy
Is Your Product Really That Great? Loyalty programs won't work if a company's core product or service is perceived to have little or no value. mark for My Articles similar articles
InsideFlyer
September 2014
InsideEdition Recently, research by Environics asked 1,000 Canadians to select which of the 23 top loyalty programs they used to earn loyalty rewards in the past three months. mark for My Articles similar articles
IndustryWeek
February 1, 2007
John S. McClenahen
Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction. mark for My Articles similar articles
Home Theater
October 12, 2009
Mark Fleischmann
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. mark for My Articles similar articles
CRM
February 14, 2012
Get Satisfaction Teams Up with Velaro The partnership between Velaro and Get Satisfaction brings together live chat, social community platform, and knowledge base technologies. mark for My Articles similar articles
IndustryWeek
July 1, 2007
Jonathan Katz
Trust In The Workplace: By The Numbers Lack of employee trust can seriously impact worker loyalty to a company. mark for My Articles similar articles
U.S. Banker
April 2006
The Difference Between Good and Bad Profits The difference between those companies generating good profits and those producing bad profits can be boiled down to one question: "How likely are you to recommend us to a friend?" Loyalty transforms the economics of business. mark for My Articles similar articles
Job Journal
December 9, 2007
Michael Kinsman
Not Much Loyalty Left Corporate America has reached a lamentable labor-market milestone, with employees eager to change jobs now outnumbering those who plan to stay at their posts. Here are some ways companies can try to rebuild worker loyalty. mark for My Articles similar articles
CIO
May 1, 2003
Mohanbir Sawhney
How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions. mark for My Articles similar articles
CRM
July 2013
Kelly Liyakasa
Earning Fans from the Inside Out Kirk Kazanjian, marketing and brand expert and author of Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand, gave a few secrets to driving the kind of company culture that focuses on customers and employees foremost. mark for My Articles similar articles
BusinessWeek
January 7, 2009
Jack & Suzy Welch
The Loyalty Fallacy Faithful but marginal employees often think they're safe. Play fair: Enlighten them. mark for My Articles similar articles
CIO
October 1, 2005
Vendors You Like A survey finds that two of the factors influencing customer loyalty are trustworthiness and how easy a given company is to do business with. mark for My Articles similar articles
AskMen.com Facebook Profile Photo Newly published research suggests you can ascertain some pretty important information about an individual -- how satisfied he is with his life -- by their profile photo. mark for My Articles similar articles
Global Services
May 1, 2007
Imrana Khan
More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study. mark for My Articles similar articles
CRM
January 4, 2013
Don Hughes
A Look Under the Loyalty Hood Deliver the engagement process consumers seek. Loyalty providers who fail to keep their programs' technology first-rate risk losing their most important asset: their customers. mark for My Articles similar articles
InsideFlyer
October 2013
60 Seconds with Christopher Barnard, President of Points Launched in 2000, Points.com is an online loyalty wallet that allows loyalty program members to track, trade, exchange and redeem their points, miles and awards from many of the world's loyalty programs. mark for My Articles similar articles
Registered Rep.
July 19, 2010
Jerry Gleeson
Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction. mark for My Articles similar articles
CRM
November 2015
Leonard Klie
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business. mark for My Articles similar articles
CRM
February 1, 2008
Marshall Lager
The Loyalty Riddle Can marketing overcome the customers who talk about you? mark for My Articles similar articles
Financial Planning
September 1, 2006
Elizabeth O'Brien
Clients: Fickle to Faithful A new survey shows just exactly what financial planning clients value -- and what it takes to earn their loyalty. mark for My Articles similar articles
Wall Street & Technology
June 13, 2006
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. mark for My Articles similar articles
BusinessWeek
December 10, 2009
Marshall & Kelly Goldsmith
How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you. mark for My Articles similar articles
InternetNews
January 19, 2011
Nokia, Palm Users Looking to Bolt: Survey iPhone and Android smartphones lead the way in customer loyalty and satisfaction and their rave reviews are causing users of other mobile devices to look their way. mark for My Articles similar articles
Bank Technology News
March 1, 2008
Larry Freed
Put Usability Testing to the Ultimate Test By using scientific customer satisfaction metrics for usability testing, you can identify where to focus improvements that will have the greatest positive impact on customer satisfaction and loyalty. Read on to see how. mark for My Articles similar articles
CIO
January 1, 2002
Edward Prewitt
How to Build Customer Loyalty in an Internet World CRM is not altogether awful. It's just that, too often, the standard CRM practices lead to vexation or worse from customers, not loyalty. mark for My Articles similar articles
CRM
July 1, 2005
David Myron
How to...Assess Customer Satisfaction Levels by Going Beyond the Standard Satisfaction Survey Customers may not tell you when they're happy, but when they're unhappy, look out--you'll get an earful. Consider these tips for assessing customer satisfaction levels by going beyond the standard satisfaction survey. mark for My Articles similar articles
Financial Advisor
May 2012
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. mark for My Articles similar articles
CRM
June 2015
Roxana Strohmenger
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses mark for My Articles similar articles
Registered Rep.
October 1, 2005
Matt Oechsli
Seven Steps to a Highly Successful Practice As a financial professional focused on earning the loyalty of affluent clientele, you need to understand the distinction between satisfaction and loyalty. You want satisfied clients, but the hard reality is your loyal clients will not be satisfied by everything you try to do for them. mark for My Articles similar articles
InsideFlyer
August 2014
Proposed IRS Changes and FFPs The IRS is considering changes to the tax code that would tax corporations for loyalty programs whenever a consumer accrues the benefits, rather than when the consumer uses the points or miles or when the points or miles expire. mark for My Articles similar articles
Fast Company
October 2004
Alan Deutschman
Business the Branson Way Leadership lessons to live by. mark for My Articles similar articles
CRM
October 18, 2004
Coreen Bailor
Effectively Serving Multiple Customer Types Uncovering preference patterns boosts satisfaction. mark for My Articles similar articles
CRM
November 2014
Leonard Klie
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. mark for My Articles similar articles
The Motley Fool
August 2, 2010
Sprint's Hidden Upside Sprint Nextel reported earnings last week, and one of the big points of the conference call was what CEO Dan Hesse called a "two-and-a-half-year companywide obsession" with customer satisfaction. mark for My Articles similar articles
CRM
January 30, 2015
Michael Hvisdos
The Surprising Key to B2B Customer Loyalty Unless we change internal structures and turn to market strategies that make it easy for our customers to do business with us, we can't expect them to remain loyal. mark for My Articles similar articles
HBS Working Knowledge
March 29, 2004
Jim Heskett
Summing Up: Are Customer Loyalty Initiatives Worth the Investment? A sumary of two previous articles on the subject of customer loyalty initiatives. Are they worth the investment? Different opinions and views on the subject. mark for My Articles similar articles
Financial Planning
January 1, 2013
John J. Bowen, Jr.
How to Increase Client Satisfaction It s not about your skills, it turns out - other factors are more important in maintaining happiness and loyalty. mark for My Articles similar articles
HBS Working Knowledge
Jim Heskett
Are Customer Loyalty Initiatives Worth the Investment? How many times have you heard that it costs several times more to attract a new customer than keep an existing one? Or that satisfied, loyal customers become more and more profitable over their lifetime as they purchase new products, updates on old ones, supplies, and services, all the while recruiting others to do the same? mark for My Articles similar articles
InsideFlyer
July 2014
Mileage Plan Ranks High The findings of a new survey are not surprising with Alaska and Southwest consistently ranking high in customer satisfaction and US Airways often coming in last. mark for My Articles similar articles
CRM
March 2011
Robert Wollan
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. mark for My Articles similar articles
T.H.E. Journal
October 2004
University of Missouri-Columbia A new study from a University of Missouri-Columbia researcher has found that faculty members' tenure status, gender and ethnicity play a large role in their job satisfaction and intent to leave the profession. mark for My Articles similar articles
InternetNews
July 28, 2010
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category. mark for My Articles similar articles
InternetNews
June 1, 2007
Stuart J. Johnston
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. mark for My Articles similar articles